The family is visiting MarthaV for the week. We rented this house from Sand Castle. Well, my people…read morelet me give you the low down. 1. They charge a lot of money for the week. I think it's over price. 2. The house had no air conditioning Meaning no central or window air conditions. 3. The amenities are less than par. They only have apps on TV, get this you can't use them. You have to bring all your sheets, and covers. 4. The location is very tricky. If you follow the instructions on GPS, you will end up deep in the woods. You have to follow the instructions on the web page. And cause they lied saying this never happened before. 5. The Front steps are dangerous, if you miss the last step you can end up hurting yourself. 6. The landscape is poor, meaning they could have at least cut down the thorny bushes in front of the doors. This way it won't snag your clothes or skin. 7. The back deck and chairs were none usable. 8. The drill did not work. 9 The place was full of bugs. Lastly, we should expect more not less for our money. I truly believe these people don't care about what they are giving us.

We have been using Sandcastle for almost 10 years and have never had any issues with them. They…read morehave been very helpful in addressing any issues that come up and finding a good solution to the problem. Renting a home of MV is very different than other parts of the country. Generally speaking you bring all of your own stuff to the home and move in for a week or two during the summer.

I had a truly disappointing experience with Edgartown Commons, specifically with the current…read moremanager, Julia. Our family has stayed here many times over the years, but after this recent interaction, we won't be coming back. We booked a stay for next year, received a confirmation email, and had a deposit withdrawn from our account -- only to have the deposit refunded days later without any communication whatsoever. When I called to find out what happened, Julia told me there was a "website issue" and that we never should've been able to book because next year's rates haven't been set yet. This directly contradicted the confirmation email, which clearly stated our rate was locked in. When I asked if they could honor the confirmed rate -- a basic standard in most reputable businesses -- Julia became defensive and irate. She told me, verbatim, that if I thought she was a terrible business owner, I probably shouldn't stay there. She was rude, condescending, and completely dismissive. Julia may claim the business has "integrity" and a long history on the island, but it's clear the current management does not reflect those values. This place might have had a good reputation in the past, but it's absolutely not the same under her leadership. A hospitality business with no regard for basic courtesy or professionalism is one to steer clear of.

Our first stay was July 2020-an unusual year b/c of COVID. Still we had a lovely time, location was…read morewonderful, unit was clean and big enough for 3 of us, plus felt homey. The unit was well stocked, everything was what we expected and more- easy to find. I can't say enough about centrally located it was to everything, we walked and biked from here to all. Great place for families or just as a getaway for 1!

My family and I go to the vineyard every winter, and it's always a great time. We usually stay at…read morehotels but we really wanted to be together this time. We found the Captain Morse house and I could not be more thankful! Our weekend was everything we'd thought it would be and more. This house extremely homey and comfortable! We never wanted to leave! There were great paths for our annual night walk (yes, we walk in winter ) we were in walking distance to some amazing coffee shops and diners, and the kids had a ball during our dance party with all the cousins, aunts, and uncles! Above all I have to say, the management was the best part! You can stay at a place that has everything you need and more, but if the people running it aren't accommodating or lack communication, you'd never want to go there again! This team went above and beyond to make sure we had everything we needed and we were comfortable! They responded to a late night request as well which was very impressive! Safe to say.... We will be back next February! Thank you so much!!! The Crafts Family

If you are looking for a lovely place to stay in Edgartown, where you can walk to shops,…read morerestaurants, spas, beaches and more, look no further. The Captain Morse House is situated in the ideal location. After a great night's sleep in one of the numerous cozy and quiet bedrooms, wake up and walk to the beach, or to Behind the Bookstore for a perfect cup of coffee. The house has so many convenient amenities, including bicycles and beach gear to use for your day's adventure. If you are looking to just chill in the beautifully landscaped yard and read, or enjoy a nice meal on the BBQ, this property is great for that too. The owner, Platt, and caretaker, Timothy, were both wonderful. The whole rental process is very well organized, not a detail is left out in house manual, and communication with a Platt and Tim is easy and prompt. My family and I had a lovely time staying in the West Wing and would definitely rent again and recommend to others. Maybe we'll try the East Wing next time in order to enjoy those great porches!

We feel like we've been duped. This company has lost all credibility, for you cannot believe what…read moreyou see in the pictures. We booked property #718 located at 60 Old Purchase Rd almost nine months ago. We are a young family of 5, three children six years and younger, that has to put in a lot of time for planning and frankly saving for a trip like this. When we arrived we knew we were in for a long week ahead. The house was a complete beat up, run down, tired mess. We arrived to a house with no hand soap, dish soap, toilet paper, paper towels, useable pillows, mixing bowls, Saran Wrap/tin foil/ziploc bags, trash bags, cutting boards, missing furniture, do I dare continue? We let the broker Paula know how upset we were and frankly there was no sympathy nor help offered. Someone dropped off two pillows, but that's where the help ended. We notified the company of a towel rack ripped off the wall and that wasn't rectified either. We were supposed to be at the house to have the caretaker access and fix the damage, but we hated the house so much we were out the door at 10AM and didn't dare come home before 5PM. We weren't going to be coordinating someone to fix damage we didn't do during our vacation. At the end of the day, all we needed was somewhere comfortable to put our feet up or a good night's sleep, but that wasn't even possible with the conditions of the mattresses and the couch and chairs. We love the beauty of this island that we have been visiting for nearly 7 years, but this last trip might be the last for a while.

Do NOT recommend dealing with Sandpiper. I booked a Katama beach rental house through them that was…read morefalsely advertised online -- condition was very rundown and it had a pretty gross bug problem. I needed to spend several hours of our family's summer vacation cleaning the house myself. When we sent through photos/videos of the condition to our Sandpiper rental agent Judy Murray, she agreed that it was unacceptable and that we should look for alternate accommodations, even offering to help. Judy confirmed in writing that "the owner would refund our money." Therefore, we booked last-minute accommodations for the back half of our stay and moved out of the house. Afterwards, we were refunded for 15% of our stay with no explanation. Then, they went radio silent on us. Judy was totally pleasant to us throughout the process, but in the end, she didn't keep her word and didn't take accountability. DO NOT USE SANDPIPER and definitely do not book 19 Navy Way in Edgartown.

Stayed here this past weekend, and its in a prime location on Circuit Ave. It's walkable to pretty…read moremuch everything. I liked that you can store your belongings before check in, and they offer a fully stacked back patio with snacks, coffee, and drinks. The room was very spacious, well stocked and clean. Also, the staff I interacted with were all very friendly too. I would definitely recommend and stay here again!

The rooms are beautiful. Everything is so comfortable from the beds to the couch even to the chairs…read moreoutside. The Solarium is very nice its like being at home in my sunroom. My other favorite parts are the beach room hot tub/outdoor shower.But the best part about this beautiful inn is the staff!

We rented a lovely homes from MV Vacation Rentals twice now,…read morethe latest last October. The home was as listed and beautiful, the agent went above and beyond to assist us. Great service two times now. I highly recommend this company.

We have rented here for multiple years without issue. This year, while we had a great agent who…read morewas quite kind, we did not have a good customer service experience. We rented a luxury home for a significant price. We were locked out of our home with my toddler after bedtime because they gave us the incorrect key and not offered so much as an email apology let alone compensation. Further, they had poor communication post-rental and it overall left us quite disappointed. We won't plan to rent from them in the future based on this experience.

not sure why all the Neg reviews - I have used sandpiper for a number of years - Paula is the best…read more- yall have to remember that you are renting someone's home, it's not gonna be perfect- jess

Your website is terrible. Spend some $ on upgrades. With the prices on this site, I'm sure you can…read moreafford it!