Pods Subject: Kudos to Darryl J Well, making a long story short reservation over the phone went well. First delivery was wrong, and 1/2 corrected that day. Then two days in a row delivered at the wrong time I was not available. Finally the last day (5) a wonderful employee of pods was Darryl J. I was ready to cancel my order when he showed up with a big smile, positive attitude and my last pod. He went over and above to make my first rental from pods positive!! I believe the breakdown in the timing details was between reservations and dispatching the trucks. Thank you, Darryl J. !! SCS read more

Awful unreliable unprofessional incompetent Company. Delivery window times changed constantly, delivery days changed multiple times, finally driver called to inform that he googled our home to see our driveway is not sufficient for delivery. We asked if he could put it on our street, found out we needed a permit. Obtained the permit still before our delivery window period. Driver just decided not to even honor or deliver the pod. We have cancelled the pod and will hire movers and a moving truck. Occurred today for Rochester, MI. Have the day you deserve. read more

I used PODS for long-term storage, and the experience was bad enough that I want other people to know before they hand over their belongings. When PODS came to pick up our container, the driver came down our driveway too fast and smashed the rear of his truck into it with an extremely hard boom. The impact broke a large bolt off the back of the truck and gouged a sizable chunk out of the asphalt (see attached pictures). It was loud enough that there's no way the driver didn't notice. This was the day before our final walk-through on the house. He got out, glanced at the damage, and drove off without a word. We filed a claim and PODS agreed to pay $1,500, basically just the estimate to repair the damaged section. Fine. But when they sent the settlement agreement, it didn't only cover the driveway. Buried in it was a clause waiving all claims for damage to the contents inside our POD. Everything we own is going into long-term storage, so we have no way of knowing what is or isn't broken in there. Tying a driveway payout to a blanket release on all of our belongings is a shady, predatory move. I asked them to remove that provision. That's when they went silent. Multiple emails got no reply. In multiple website chats, their own agents told me in writing that someone would get back to me (see attached screenshots), and no one ever did. The fact that they tried to use a driveway claim to make me sign away my rights to my stored belongings tells you everything you need to know about this company. This is predatory, shady business at its worst, and I would never use PODS again. read more

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Update: The Pods Social Media team will eventually reply to you and let you know it's a busy time of year and they're working on it. After some back and forth (they are polite) they let me know it'll be picked up tomorrow, but don't have a time window. Considering we've already had multiple blown pickup slots, I remain skeptical. Pods has left a container in our driveway from the previous home owners for over a week. Originally scheduled for a pickup last Thursday, then Saturday, then sometime Monday -Thursday. We were finally given a pickup window of 1:15 to 4:15 Thursday (yesterday). After another no-show, my husband called corporate, who was unable to get in touch with the local affiliate. We were told we would get an update this morning. It's almost noon and still no update. Edit: I want to point out that they're quick to reply to reviews, but don't reply to emails or call you back when they said they would. We and the previous home owners have been reaching out to them every way possible with no actual resolution. I had previously emailed them at the address they give below and have received no response. read more

If I could give this a zero star, I would. I will never recommend this as a moving solution to anyone as long as I live. There was not a single part of this process that went smoothly. Extreme wait times on calls with customer service representatives who don't know the answers to anything, getting chats randomly closed on me on the website (after waiting 2 hours to get an agent to join), no-show delivery of the unit, hidden fees, $899/month storage, and the company's actual incapacity to move the unit to our new address. This is a complete joke of a moving solution. Their website doesn't even work as intended and you can't self-service because it sucks and doesn't give you the options it's supposed to. I'm not even going to bore you with all the details, I'm just going to say that if you do go with PODS, I can almost guarantee you will regret it every day that you have to deal with this. Brought this pregnant lady to tears numerous times best of luck with literally any other company than PODS. read more

Getting a POD for my daughter's move was one of the best decisions. It allowed us to get her stuff out of her condo a slower, stressless pace. And then prep- her condo for sale sooner. The delivery and pick and move of POD was a 10 out of 10. With a large shout out to Antoine G when moving placing POD at new house. He took the time to make sure we had enough space for moving truck in driveway and was very personable! Thanks for the easy rental and I recommend this service to all moving, it's way less stressful, to take time and not worry about having to move a ton in one day with your buds! read more

I dealt only with their toll free customer service. Both ladies that I spoke with (when ordering, and then for the return) were polite and friendly. They answered all my questions. The same gentleman (from their Warren location) delivered and picked-up my unit. Again, he was friendly, polite, mindful of my property, and very efficient. I would use PODS again. read more

I stopped in to gather information on an upcoming move. I was met with the most kind and pleasant employee, "Rose". She answered every question with professionalism and offered help in any way. I also met employee Jesus, who was so helpful and assuring of any doubts that I had. I haven't committed yet, as I have logistic to work out and waiting on a closing date for my home. I will however let their valuable input help make my final decision. I'm very impressed that you have such loyal and dedicated employees at the 14 Mile Rd location in Warren Michigan. I actually feel Blessed to have met them, they made this stressful situation very easy. read more

Overpriced and they do not care about customer satisfaction. I will never use PODS again. They overcharged me and refused to refund the excess charges. The unit they delivered was a rusted out and faded eyesore. The delivery person placed the unit nearly in the middle of my driveway. The unit had no ramp feature for moving heavy objects in and out. The nitro left rust stains on my concrete. The customer service was useless and rude. read more

I recently got pods because we were moving and I thought it would be great to pack at a pace and have my pads outside it's so hard to schedule be prepared to be on the phone questions questions watch what he quotes you it'll be wrong the next time if you go over one day it'll be a whole week charge they couldn't bring it up by the garage by my house they said if it rained it would be terrible and they made complete truck marks at the new house on my lawn and my new neighbors they will not compensate it turned out to be very expensive we wanted it picked up on a day that we would have been charged a whole another week so they're not very flexible the guy that delivered our pod was miserable miserable talked about the company it was terrible I give it a thumbs down don't do it it's not cheap and to me the customer service not good thank you read more

I used Pods for my cross-country move. Their back office is terrible!! I never received confirmation of my scheduled delivery. The customer agents are not able to actually assist with even getting access to my account. No confirmation information received in writing. Spent over an hour with a supervisor, no help. Had to be escalated to another supervisor. Still Pods is unable to verify in writing any deliveries - after I paid over $18k to get the move done. Go for U-Haul! read more

I have moved across the country multiple times and PODS is by far the worst provider. Unprofessional, unreliable, and terrible customer service. They tried to cancel on us the day of our cross country move with no apology (the hour before they were scheduled to arrive and we'd already paid). They made multiple scheduling errors. Their customer service representative used the word "retarded" in a joking manner to describe the demeanor of how he was talking. We received expensive citations from the city when we were assured that they would handle all permits. Their drivers are rude, rough, and treat you awful. Our driver had a delayed drop off and told us we had 30 days (from that day) to schedule a pickup. 2 weeks later we were charged an additional month of container rental and customer service said the driver was wrong and offered no solution and left me (the customer) with the short end of the stick. So awful! Don't even bother trying to file a complaint or claim, they make you jump through hoops to file the report and then auto-respond with a generic script via email that doesn't address any of your unique complaints and states they're not responsible. Harry Ford is particularly terrible, he completely ignored my concerns and would not address the use of their team's offensive language (even after sharing that my brother has down syndrome). RUN! DO NOT USE PODS! read more

This company is an absolute joke. Do you want to have your credit card charged repeatedly for "services" that the company refuses to detail for you, even if you never end up using them in the first place? If so, sign up now! Otherwise, stay far, far away. We thought the PODS concept sounded good and signed up to have one delivered. Unfortunately it didn't fit properly in the driveway, so the driver had to take it away. I assumed we might be charged a set-up or service fee and that's it. To my surprise, however, over the next several months, PODS repeatedly charged my credit card for charges totaling approximately $750 EVEN THOUGH WE NEVER HAD A POD ON OUR PROPERTY! For the past three months, we have been trying to get this resolved. I had to dispute the charges on my credit card, and even then PODS kept trying to charge me. For what? They refuse to explain. My wife has spent hours and hours on the telephone listening to excuses and run-arounds. They are threatening to send us to collection and still want to charge for "services" that they refuse to itemize or identify. I expect we will have to take legal action. Is this something you want in your life? If so, sign up with PODS! I highly recommend reading the other reviews of this fraudulent scam of a company. I wish I had. read more

my poss were in auction status, i paid the $3200 before it was auctioned off and get my 2 pods & numerous things are missing!! they crazy part i took pictures of the pods cleaned out but notice they were "not" the same pods i originally had dropped at my home!! read more

Didn't deliver after scheduling 2weeks ahead- spent 2 hours on phone with 1 hour of hold time. Hung up on by rep, called back for manager and she waited until 1002 to call back. I answered and call disconnected telling me PODS was closed- I just want my container! read more

If I could give zero stars, I would. I am currently sitting in my car in the PODS parking lot in Warren and they still refuse to help me! I ordered two pods to be delivered to my home for a move two days ago, and arranged for them to be picked up later that night and brought to my new home. I even paid an additional fee for this. The pods arrived, but they were never picked up that night as arranged! They weren't picked up the following day either! I called them last night, they apologized and said they would be removed first thing this morning. This is very important because this house is no longer ours, we closed on this property yesterday. The new owners are here from out of state with a moving truck full of furniture, and because the PODS are in the driveway, they are unable to get into their own home! The PODS company in Warren says they can't remove them today either, and I have to wait until tomorrow! This other family is threatening to call the police on ME because I won't remove the PODS from their private property! I told "Kevin" at PODS that he was on private property and had to remove them, he laughed and said, "go ahead and call the police, what are they gonna do". I'm sitting here in his parking lot and I may just stay here til morning, or until he moves the PODS. The family that now owe the house is very, very angry, and I can't face them. This is a NIGHTMARE!! STAY AWAY FROM THIS PLACE!!!!!! read more

Would never recommended anyone to use Pods ever. We moved from FL to MI and shipped our stuff a week before we moved to make sure it would be there in time. They sent us text messages of ETA for our delivery date, only to be waiting around for hours paat the ETA. Come to find out after multiple calls and chats that our pod wasn't even in the SAME STATE. They made promises for gaurentee delivery the next day but no one followed up with us when we were waiting for our pod AGAIN. Not only where they days late, the delivery driver who dropped the pod off didn't drop it in the spot we wanted causing our pod to block parking spaces for residents. When I asked him about moving it he said "it would take too long" implying laziness to me. I tried calling and chatting with customer service and demanding a supervisor which they won't let you speak with. They said they need 72 hours to let one get back with you. I got 1 email and no responses back from my emails and calls. They promised us a refund that they did not follow through on. I would NEVER recommend them to anyone ever!! Terrible service, empty promises and lazy employees! read more

our experience has been noting but panful. the drop guy blocked our garage. its two car drive way dump in dead center., FYI THEY DO NOT TELL YOU THAT THEIRS PICK UP FEE! SCAMMERS PODS, PEOPLE ARE SCAMMERS if some one from pod would to reach out I would be more than happ to talk to them jakeofaa@gmail.com read more

Update: 2 days now, no pod, no communication. And I've now been charged for the pod. I've spoken to customer service 5 times, they keep calling the center who now won't give them any feedback or respond to emails. read more

Having previously used PODS I was not prepared for the horrendous experience I would have. The driver called at the end of my delivery window letting me know he was on his way. We reviewed where the POD would be delivered since I was not going to be home. I arrive home a few hours later and the is no POD in my driveway. I called PODS and they had no record or notes from the driver. They also were not able to reach the Warren store. They said I would receive a call the following day from the store; I did not. I called PODS again and the best they could offer (since they could not reach the Warren location) was to deliver a couple of days later requiring me to load the POD in less than 24 hours since the pick up time could not be changed. The second delivery day/time roll around and I still do not have a POD. Now I am left scrambling to figure out where to put all of my boxes. DO NOT USE THIS SERVICE! read more

Twice my POD was not delivered to my home and I still don't have my items. I own an extra grass lot the POD could have been placed on ( the company charges an additional fee for containers on grass but I was okay with that) . I also have a cement surface in my yard the container could have been placed on. Additional I had a permit from the city giving me permission to place the POD on the street if needed. Did I mention I still don't have my items? I've tried several times to speak with a supervisor to no avail. I suggest you avoid dealing with anything or anyone from the Warren warehouse facility. They were responsible for delivering my POD in my area. read more

This company is a total scam. I was hoping this company would take away some of the stress of moving, but not this place. Customer service is a total joke. They took my stuff held it hostage for over a month. They were supposed to deliver my things 5 different times never showed up in a span of a month. The day before they delivered the pod they called me and told me I owed them another $500 after I already paid them everything I owed from the contract. They held my things for ransom basically. After they delivered my things I called my credit Union and filed a fraud complaint and Won. I still haven't heard from the supervisor that was supposed to take care of all my problems with Pods, her name is Kim Harvey. These people are predatory in business and I will never ever use or recommend PODS to anyone. I wish I could give them 0 Stars or better yet negative ten stars. Total garbage. read more

I'm not responsible for neighbors being home or not home. Pod is charging me an additional $80 because my neighbor did not answer their door in order for them to move their car so that they can pick up their pod. How is that my fault. The whole point is for you to pick up the pod and store it..... I can be at work if I need to be at not worry about being their. So because I wasn't home to deal with the neighbor .....I am being charged . That was an unreasonable charge. Then on moving day.... Pod did not come when they said they would.... they were quite late so my movers had to stop moving so the Pod driver could pick up his Pod.... so my movers had to stop their job for this to happen at a rate of $106/hr ..... I was not happy. If I could give them a 1/2 Atari would!!!!!! read more

Absolute WORST company ever, Charged immediately on 08/24, delivery for next day, no communication from company and no delivery, called them back was told they had a problem will deliver on 08/26 instead, again NO COMMUNICATION and NO DELIVERY, they then tried to charge an additional $106. because THEY had to reschedule. after yet another call was told NOT UNTIL SEPTEMBER 9th, SERIOUSLY !? Requested a refund, was told 3-5 business days. UNACCEPTABLE ! Also requested corporate number, apparently they don't have a head office, SURE ! read more

I was quoted $419.85 to rent a pod for a month. However, after only three weeks I'd fraudulently been charged $748.53. The charges made no sense...$327.89 one day, then $191.78 a few weeks later, then three days later $133.51, $95.35 the next...it had no rhyme or reason and continued until I called Pods and spoke to Sandra. The explanation? Because I had TWO Pods in storage for so long. Um, I have ONE Pod, and it's never been in storage. Their website claims I still owe them $21 too! Someone is randomly over-billing customers at this Warren location. They promised I'd get a refund of $412 several days ago - it still hasn't come. Their drivers were prompt and professional, but I would never trust this company had I known the agreement I approved was a joke and they were planning to take as much money as they wanted. I've lost sleep over this. Do not use this company. read more

This is the worst customer service experience I have ever had. They lost my pod for over 3 weeks (yes lost) and my wife and I had to use a blow up mattress, lawn chairs and paper plates for all of these weeks while beginning a new job. Yet, the worst part of the whole endeavor was not in them losing the POD but in dealing with their customer service center, which had no connection to logistics and thus had no idea where my POD was. I am not exaggerating when I say it took well over 30 phone calls to their customer service center and at least 50 hrs of sitting on hold to get all of the issues resolved, and even then I only loosely use the word "resolved". Use any other service. read more

****update******* Day 5 has finished. 3 phone conversations and 2 text chats. Going to do at least 2 more tonight. 1 phone was from the social media director. He actually called me! But even his promises of a guaranteed picked up has failed. The day started with promise... agent who actually referred to this as some "BS" and another agent who gave a window for pick up of 1030-130. Then we received a call from a really slick fellow, who we thought was the answers to our prayers! Nope! call and text chat around 3 to ask about window. The agents had no knowledge...so the pod has been in the street for 8 days now and 6 days (Saturday)after pick up day and 5 complete days of additional missed pick up. Calling and updating all these reviews is becoming a second job, but it is a holiday weekend so I guess I have plenty of time... oh well off to Facebook to update and to search the web for other places to review! Keep forgetting to leave a positive review for U-haul to tell this story... like I said it is a holiday weekend and I have the time! *** update After 5 calls and 2 Text chat sessions, we got statements like a 100 percent sure they will pick it up and then told the manager himself is going to pick it up...... nothing!!! On to day 5! Also their social media people place their replies but have follow back up either! My reply here is the wrong name... a straight copy and Paste from the review before. A joke of company... go with u-haul!!!****** My Pod was not picked up as scheduled on Saturday 8/29/2020. We called that night and They said they couldn't do it on the Saturday and I would need to wait until Monday. On Monday 8/31. I called and they said that it was never added to a pickup route because the Driver never time stamped it at the delivery on Thursday. They claim that they would fix and pick up on August 31. That didn't happen. We waited on hold that night, before using the customer service TEXT function.... They said it would be fixed and picked up first thing Tuesday morning. On Tuesday 9/1, After not hearing from anyone on that morning, We again called and they said "yup it will be done today". They said we would be receiving a call from the driver shortly. When no call came, we called AGAIN. They reassured us it was happening that day. NO ONE CAME AGAIN. So we TEXT Chatted AGAIN, who assured us that it would be Fixed first thing Wednesday morning! On Wednesday morning we called at 8am again. Again they claimed it would be picked up first thing. As of 11:30am it has not been..... So if you are keeping track that is 6 calls and 2 text conversations, to pick up a pod that is 4 days late. The new owners off my house can't unload because the POD is stuck in the way. I feel horrible!!!! 4 DAYS of working around this POD!!!! All my belongings are protected by a bike lock, unsecured well I am miles away. PLEASE KEEP THIS IN MIND On a side note, I under estimated the amount of PODs I would need. PODs were unable to accommodate my request for additional POD on short notice. *****I called U-HAUL who was able to delivery their boxes on short notice!! They also called the next day to make I was finished packing before picking up! They picked up as SCHEDULED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! *****Also note that U-Haul gives free Furniture pads and blankets with their pod/Boxes. Because I spent the better part of 4 days complaining now I fear for the care safety of my belongings!! Just wished I would have worked with U-Haul along. Because I spent the better part of 4 days complaining, now I fear for the care safety of my belongings!! I read more

Avoid at all costs. Lack of information regarding where a pod can be placed, can't get them on the phone, yet they have the cash. If less than one star is an option I'd give that. read more

Great!!! I highly recommend. The service was wonderful. They arrived early to deliver and picked up the pod in a timely and efficient fashion. Moving is stressful and I understand that many people are over reactive but with patience, everything works out. It did in my case. I moved from SE Florida. I hired helpers to load and unload, making my side of the move efficient. read more

This is the WORST customer service I ever had. They where supposed to drop my container off but the driver "decided" not too. And they can't drop off the container until 4 days later. On top of all this they are charging me a $75 cancelation fee because they decided not to drop my container off, and I never cancelled just rescheduled. When I spoke to customer service, the lady was very rude yelling at me, and then she hung up on me. Never buy from this company go to somebody else. read more

I did not have any issues with drop offs or pick ups, however they do not seem to have anyone who can correct billing issues and just continue to over charge for months. I had the pod at a PODS storage facility for a time and then had it delivered to my location. However, they continued to charge for the storage facility rather than the fee for the pod being stored at my location as originally quoted. It has been 5 months and with numerous phone calls and emails to customer service and emails to a customer advocacy rep. I have stopped payment and it has gone to collections, however I refuse to pay until my billing is corrected and my account credited. Even the rep from the collections department stated that I am still being charged for the storage facility and should not be if the POD is at my location. He stated customer service should be able to correct this, however every time I call they seem to get confused and in the emails they just reply that an incident has been created. The customer advocacy rep seems to have dropped off the face of the earth and she has never responded to my follow up emails nor answers the phone. read more

Do not trust this location with your personal property. They were supposed to pick up mu container 3 days ago, the new buyer is trying to move in and my POD is still in the drive way!!! They keep saying they are coming to get it and they do not show up. Calling customer service gets you no results. This is the WORST customer service I have ever experienced. When they dropped off the POD they did not even log the container number, I had to drive all the way to my old house and take a picture of it myself to track my property!!!! read more

Do NOT use this company. Customer service for order taking just hung me out to dry after taking $821 from my bank account. Never got a confirming acceptance of being able to service me until 2 additional phone calls and a chat session. Wasted over 3 hours and then couldn't fulfill an order 6 miles north of what their website indicated as "communities served". Was told no money is paid until the day before the container was to be delivered. Lie. Money was taken from my bank account the day after my order was taken. Now I have a move in less than 2 weeks. read more

Absolutely awful customer service. They randomly charged me after setting up a payment plan. They didn't take the payments when they said they were going to. They did not notify me that I was even behind. The service is a good idea just an awful execution of a good idea. read more

It's been well over a year since I used PODS to move and store my home goods as I moved from California to Michigan. I appreciated the help I received from PODS at both ends of my move. Just recently I gave all of my information to a friend, who is also moving from California to Michigan. Thank you, PODS! read more

PODS Moving & Storage - Loading the POD. - Self Storage Near Me - Warren, Michigan

Expensive and customer service hard to reach, long wait times and Pod leaked didn't damage anything valuable but not good experience then final charge was higher then in contract so we disputed it on CC. I would recommend and use myself U-Haul storage. read more

I understand weather can effect things, but to not have a backup plan in this day and age, so you can, at very least, keep your online website up and running, or have your phones forwarded to another location. Smh! If this is indicative of customer service, as soon as I get through, I'm cancelling this pod, thankfully I still have time to. Agg! Like moving and worrying about this crap isn't enough stress! read more

PODS IS THE WORST COMPANY!!!! My family and I have lost 4 days to the incompetence of PODS corporate and local territory manager Joe Gonniwiecha PODS Territory Manager. For 4 days we have been on the phone w/ corporate and have spoken to a total of 6 people, not including Joe and Michelle at the 6700 E 14 Mile Rd. Warren, Michigan location and all were incompetent, fraudulently charged our credit card and and made promises to call back with a resolution.... Still waiting for promised resolution. The local office is no better JOE got on the phone and made promises to rectify the situation. Here is our timeline: 1. POD delivered 7/6 2. POD removed within the hour on 7/6 3. Call explaining why the 1st POD "wasn't correct and wasn't an out of state POD" When my husband CALLED TO QUESTION he was told by corporate that we were lied to. There's no difference in an in state or out of state POD. The incident was escalated and we then received a call from Joe Goniwiecha who explained that it is an internal issue b/t corporate and his location- that the PODS are indeed the same but they (Joe and his team) are "territorial" w/ the PODS in South East Michigan. My response was that has nothing to do with us and we shouldn't be involved, nor inconvenienced by their inter corporate garbage. He agreed. He then said he would PERSONALLY come and get the POD if our issues weren't resolved. He agreed that if our issues were indeed resolved we would proceed w/the pick up of A FULL container to be shipped I AND ALSO VERY CLEARLY stated that if our issues weren't resolved they needed to pick the POD immediately. AGAIN, JOE GONIWIECHA ASSURED ME THAT HE WOULD PICK UP THE POD HIMSELF EVEN THOUGH THAT IS NOT HIS JOB ON SATURDAY to not further inconvenience us. 6. POD still in our driveway day 4 1:50 pm and now Joe is MIA and our calls aren't being answered and this is his corporate cell phone. WE MOVE FRIDAY!! We have been forced to now load, unload a POD and scramble to make other arrangements. NEVER DO BUSINESS WITH THIS COMPANY! Is been an utter nightmare. One is too much to give them!! Disgusted and tired, OH read more

DO NOT USE they are crooks. I recently got a POD and they charged me to have the POD at their storage location. However, I NEVER had it at their location and they continued to charge. I called their worthless customer service and no one knew what was going on. After months of back and forth speaking with the most worthless person, Joe Gonniwiecha who stated he was the manager, there was no resolve. I had documentation that I never had it at their facility and they stated "It doesn't matter that is what we quoted you for". I ended up taking them to small claims court and I WON. The Judge stated they had to pay me back for all the months they charged me. At this point they are refusing to follow the court ruling and I will have to file another lawsuit against them. DO NOT USE THEM... WORST COMPANY EVER. read more

I had same experience as others. They quote you a small amount and then bill you over 2 times that amount. They billed me a "fee" for having the POD at their location. It was never at their facility. They do not respond to your request. When they picked up the POD they drove thru my lawn and ripped up the grass in my new house!! They stated they would cover half the damage as long as I agree to pay their fees. At this point I am taking them to small claims court. NEVER USE THEM. read more