I moved from Rhode Island to North Carolina and used Pods Moving and storage. They stored our pods for five and half months till house was ready in North Carolina at a cost of $14,000. +. We received our pods and had them unloaded in three days in December 2025. Pods kept telling us they could not pick up last pods due to trucks being down. Now two and half months later they charging us retail on that pod for month of December. I do not recommend this company for moving and storage and give them half a star. Pay by check if you do don't use debit card as they will take your money without your knowledge. Will never use this company again!!!! read more

Never ever ever ever use PODs they are horrible and dont care about anyone but their money. The Clearwater corporate offices are horrible people and won't take care of a very very big problem that may cause me my life. I'm a handicapped senior of 66 years old. I've been using and paying PODs thousands upon Thousands of dollars over the years since 2009. They are very very expensive but I went with them because of the idea of packing myself and not using a moving company which don't have the best of results. Today, my life is being threatened as PODs delivered the POD I had in their storage facility to an address that I was looking to rent. I had told PODs NOT to deliver the POD until I was sure I was getting the rental. I called them twice, I recorded the calls and they recorded the calls as well. They delivered the POD to the address of the rental that I did not get because someone else got it before me. I'm now in a wheelchair in front of the building where the POD is. There's a police officer ready to handcuff me, yes, handcuff me telling me if I don't get the POD removed from this property they will be taking me in the police car. I'm in a wheelchair I have spinal cord damages, never in trouble with anyone let alone the police and this may happen? I've called PODS cust. serv. that goes to Asian call centers, not in the USA. I called the # I got on-line to the "executive offices" whcih turned out to be a complaint center and they will not help me. They tell me they cannot removed the POD they put there in their error until l Monday, 3/21/25. Today is Wed. 3/19/25. The police office and the property owner will not budge and said if it's not removed today I will be in a jail cell. I've never heard of such nonsense but these people mean business and also do not care that I'm 66 yr old senior with spinal cord damage in a wheelchair; they just dont care. I'm all alone here, 8 hours from any family or friends trying to do thi move on my own and this happens. No one can help me at all. I will die in that jail cell for the next 6 days as I cannot walk or function without my handicapped things I need to live. Thi is the craziest situation I've ever been in and I'm frightened so badly I'm frightened for my life. I know this sounds crazy but it's exactly what is happening and I have it all on tape. I know I will eventually sue PODs and blast them on all social media but I need them to help me now, not 6 days from now and they just won't. How can they be so cruel and non-caring of another human being. Especially when I've given them so much business over the years. I beg all of you to NOT use PODs there are many other kinder more personable places that do what PODs does and they're more personal and not a non-caring money hungry conglomerate that PODs is. Update: corp. ofc Kimberly finally helped me but what pods out me thru was completely unacceptable especially since Ive been a customer for so long and spent thousands. I guess the little guy doesn't matter. I would go with a local mover next time for sure. I'm in er fm blood pressure going up so hi my leg blew up. dont need the added stress fm pods. read more

I should be able to change the container size 24 hours prior without changing the delivery time. Its just stupid and caused me problems. Thanks for lack of help read more

Moving from Gastonia to Little River, SC from Gastonia NC (about a 41/2 hour drive. Pod was picked up in Gastonia on 6/6/2022. I then asked Pods when it would be delivered and was told it would be delivered on 6/21/2022. I called PODs on 6/20/2022 and was told by customer service that the POD was in Myrtle Beach and would be delivered on 6/21/2022 between 9:00 and Noon. At 11 o"clock on 6/21/2022 I received an email stating the POD would not be delivered until 6/30/2022 because of logistical problems. After a heated conversation with customer service I asked them where the POD was and was put on hold and then they going up. If I had known it would take this long I would have not used this company. I will not use them again read more

I was a little uncomfortable going with PODS after reading some of the reviews online. I must say I have been extremely impressed with the service so far. Sam Fresquez at the Conway SC office has been unbelievable in terms of customer service and support. I had requested a last minute pod to be delivered and it was there the next morning. Incredible service and made me feel comfortable with my decision to use PODS. Every single person I have spoken with, the drivers, sales, and customer support have been wonderful to work with. Every step is explained and the cost laid out. read more

I had two pods delivered today from conway sc and i used traffic cones to reserve the parking spaces. The driver did not get out of the truck to move the cones but ran over them with the delivery vehicle and sat one of the containers on top of one of the cones and i cant retrieve it. So it will be in the parking lot after they pick up the pods due to the fact i will be gone. Very unprofessional and to lazy to get out the vehicle to move the cones !!! read more

I'm still not done dealing with PODS, but it has been a disaster. I could go through my story, but hopefully this list will give you a shorter story while still understanding the difficulties I went through: - If your quote expires, expect about a 25% increase in cost. - If you're not free *all day* on the day anything is happening with your POD, don't even bother scheduling. They may (or may not) let you know the day before when they'll pick it up or drop it off, and if you're not available during that window (for drop offs) you'll have to reschedule - which may be over two weeks later. - They have clearance requirements on the sides, and top of the POD for all drop offs and pick ups - which they don't inform you of unless you schedule things online. (12 feet wide, 15 feet tall - so if they drop it off in a parking lot area, be sure they drop it between two spaces, because even if they have 12 feet wide they really want about 15+). - Unless you'll be completely done with your POD within 3 weeks they will, without apology, charge you for a second month rent. You can request to have this reimbursed if you don't actually go into the second month, but it sounds like they won't give you back that extra month rent unless you explicitly request it back. And you can't request it back until your POD is returned to them empty. So you may be out $200+ for two weeks or more. - Even if you think you only need the POD for a few days (as I did) you may end up having it for over a month because of scheduling issues on their side. - All charges go through a week before anything happens (another policy they may or may not inform you of). So if you schedule for something to be shipped out on a particular date, expect that to come out of your account 7 days before. - Also, be on top of your shipping date, because my POD was scheduled to be shipped without my consent or knowledge. This left me with a nearly empty bank account, while my car was in the shop halfway through a 1,400 mile trip. - The line item prices you're told about (1 month rental, pick up fee, transportation fee, drop off fee) DOES NOT include taxes. So expect to pay 8% more than what they tell you at each phase. The total cost they quote you DOES include taxes. - The transportation fees are NOT locked in. My transportation fees (even though they knew the address they were going from and to) went up $174 the day they shipped it out. - They DO require $50 for "transit protection fees" that's effectively insurance - this was not mentioned to me until I had to pay it. - They DON'T require an additional $50 for insurance up to $10k, but they may or may not add it on without telling you - and they may or may not tell you whether or not it's required. It was added on to my bill without me being informed, and I only found out what was going on there when I asked (after I had already paid it). - If your POD is being shipped far enough that it's about a 20 hour drive (1 day trip usually) by car, expect it to take a week and a half to get to you from the time they ship it out until it arrives at your new warehouse. Add another 1-4 days (minimum) on either side for it to get to and from the warehouse. I'm scheduled to be done dealing with them in just over a week - I'll update here if I run into any more problems, or find out any new policies they decided to not inform me of until they caused problems. read more

Truck driver delivery apparently can't read and drove thru my yard after delivering a pod to a neighbor. He had already been told a few minutes before that he could not drive across yard as he was starting to. 15 minutes after that,and delivering pod to neighbor, he trespassed and drove across property anyway. read more