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    501 Mini Storage

    1.0 (2 reviews)
    Open 8:30 am - 5:00 pm

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    Storage Rentals of America

    Storage Rentals of America

    2.3
    (16 reviews)

    I have been a customer at your facility for over two years, renting Unit #4 since 2024…read more Unfortunately, my experience with your storage manager has been consistently negative. He is, without question, one of the most incompetent, hostile, and unprofessional individuals I have dealt with in a customer service setting. From the very beginning, his attitude toward us was rude and confrontational, and the situation has only deteriorated over time. It is extremely concerning that this individual remains employed while friendly and courteous employees continue to leave. Based on my experiences and comments I have heard from former staff members, I seriously question whether his behavior has contributed to employee turnover and ongoing customer complaints. The events of Saturday, June 20, 2026, were the final straw. The office hours clearly state that the store is open from 9:00 AM to 5:00 PM, yet at 10:00 AM there was no one present. The manager did not arrive until approximately 10:25 AM. Upon arriving, he abruptly told us that we needed to use the U-Haul app to obtain the van key. Unfortunately, the app was not functioning properly, causing further delays. By the time we finally received the key, it was nearly 11:00 AM. The manager either failed or refused to properly verify the vehicle's odometer reading before releasing the van. Because of his negligence, U-Haul is now attempting to charge us for 170 miles that we did not drive. Since Saturday, we have been trying to resolve this obvious error, yet the manager has been completely uncooperative. Considering that we have rented Unit #4 for over two years, it would take only a few minutes to review the facility's access records and determine when we entered and exited the property. Based on the time we spent cleaning out the unit, and assume that similar amount of the needed to clear out the truck, it is physically impossible for us to have driven 170 miles during the short period of we rented this truck. Instead of helping resolve an obvious error, he has simply insisted that the odometer reading is correct and has refused to investigate further. His lack of professionalism, unwillingness to assist customers, and complete disregard for resolving problems are unacceptable. As a long-time customer, I am appalled by the level of service I have received. This experience has permanently damaged my opinion of your company. I will never use this facility again, nor will I recommend it to anyone.

    Storage prices are great, nice and clean. Easy to access. Charles is wonderful and very helpful…read more He was willing to help me when I had to unload things by myself.

    UMove

    UMove

    3.0
    (2 reviews)

    I had lined up a move 2 months in advance with one of the 'Big companies" and they showed up 5…read morehours late on the day of my move and then got stuck in my drive way and told me they couldn't move me at all. It was the end of the month so I thought finding another mover on such short notice would be impossible. UMove to the rescue! Austin was very easy to work with (I was very stressed) and was way more comprehensive in finding out exact details about my move to make sure they got the right trucks and supplies. This was a whole house move and then 2 houses are 60 miles from each other so making sure we got everything was very important. All my furniture was wrapped well and I was very pleased with the unloading process as well! Thanks UMove!

    Dint bring wrap for furniture that was promised black…read moregrease on bed mattress damaged front door with my refrigerator at pick up site and doors on refrigerator We're damaged left boxes in garage and the refrigerator Dint know how to get refrigerator in the home by taking doors off charged more at the end because of time after saying I had till ten then said he added second guy after one left at first house and after I tipped his men he charged me an extra $400 saying that he had to use another guy none of this was in any kind of quote that I would be paying for another guy because one could stay for the day(I would never of tip the guys knowing I had to pay another 400) very illegal he said if I didn't pay the extra 400. his insurance would not cover the damages After he must of gotten a waking call on how illegal that was to do so he gave me back 600 which is really only like 200 because he got an extra four off of me illegally don't be like me hire a real company that doesn't charge for hidden cost he is smug and not professional his guys had to tell him where to put and how to move furniture in and my sister-in-law and my brother worked with them on this side the whole time helping them

    501 Mini Storage - selfstorage - Updated August 2026

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