I have been using this storage facility since May 2023, as it was highly recommended. The storage unit number assigned to my space was 034, of which I stored a TRAILER on this property. The location is directly located next to the entrance/exit, of which they have security cameras directly observing.
The trailer was parked between approx. 637pm-7:10pm; on Saturday, Aug 19, 2023. Noticed it missing at approx. 930p on Monday, Aug 21, 2023.
Upon my arrival at EXACTLY 8:30am on Tuesday, Aug 22nd, I informed management of the missing trailer, of which there was ABSOLUTELY no empathy, or sense of urgency to assist with the location of the trailer. At which time I called law enforcement to assist. Upon their arrival, I discussed my concerns with the rather "secrecy" and avoidance in assisting, as the manager turned off the monitor, so I was unable to view. When the police officer conducted his initial questions regarding the when/where/why/hows - he was met with the same nonchalant approach as I. He inquired of the usage of the entry codes; of which the manager did not provide any documentation, yet told the officer he didn't see any abnormal entries - but then commence to share the scenario of it being a rather busy weekend and kids moving in/out and it's hard to manage. When the police officer inquired about his video recording system, he was told that he would not assist in any capacity without a warrant. ABSOLUTELY NO COOPERATION!!!
I'm not sure if the lack of support indicated this was a theft conducted by the management staff or maybe he's aware of this type of pattern.
I have notified my insurance company, have been in contact with the investigating detective and most importantly disappointed in the lack of support, empathy or assistance from your staff.
This was not at all what I expected when enlisting the service of your facility! read more