Absolutely the WORST with EXTREMELY RUDE staff. Justin hung up on us twice after notifying us that…read morewe couldn't move our stuff in today because they were "painting". We booked this unit a month ago and they told us this LAST NIGHT. Less than 12 hours notice, when we have to be out of our house TODAY. So we have to get a new storage unit within the next THREE HOURS. Oh, and they won't refund us our deposit. DO NOT USE THIS COMPANY! Absolute SCAM!

Highly disappointed. I have been a customer since 2022 I have been to my storage unit many many…read moretimes over the years with no problem . I rented a climate control inside unit paid my insurance that they required every month threw them . Today I went n cleaned my unit out to find mold on several of my items . Items I can not replace this is suppose to be climate control . I noticed that the ac unit was not there today. Was never told it was out or if there as a leak nothing. I ca.lled customer service to let them know what found they informed me I needed to call the office so they could take pictures n put a claim in. The office was closed. I am highly upset that I paid all this money n insurance with every year my rate went up including insurance. So I will be contacting a lawyer to see what my rights are. One pissed off person . Of jessup st myrtle beach sc unit 890

Nice, clean storage. Came with a friend who needed help loading some thing into her storage unit. I…read morewas impressed with how clean the building appeared. I did think it was an unusual set up, of the building itself. All the storage units I've seen are outdoor type units. Where you just park your car next to the big garage-door-looking-unit doors, and open yours up right in the 'road' of the storage facility. These however, you drive up to the building and you open the door INTO the whole inside of the building. Where there are 'hallways' filled with other storage unit garage door looking doors. Seemed odd to me, since I've never witnessed any like this before. The indoor units were decently sized. My friends unit, I want to say was roughly 8' x 8'. And that's by eyeing it and taking a guess. You could fit a lot of stuff in an 8' x 8' space!

A friend recommended this storage facility because he had used them when he moved to town and he…read morehad a really good experience. We were really impressed with how clean this facility is and Claris was so nice and accommodating every time I spoke with her. There is full time security on the property, no other storage facilities offers this. We never had any problems with entering or existing, just a great all around experience. Would definitely use them again!

Britney was so very helpful in helping me get our storage unit…read more Good customer service is a very important part of helping people and she had "Stellar" communication skills! Thank you, Britney! Darcy Braughton

I cannot say enough about what great service I had both on the phone with Lucy from Indiana and…read morehere local with Jeff at the site. These were two of the most pleasant AND professional people I've dealt with in a long time! I thank you both!! This company is a well oiled machine, incredibly fast and efficient! Since we are serial "storers" I am excited to begin another "lifetime" of storage unit rental in our retirement!!

Will not answer phones unless they thing your going to pay will never give you a call back to…read moreanswer any questions and raise rent without notice front gates been sitting on the ground for months not secure

WARNING: This place will raise the rates as soon as you sign their contract. Then they will…read moreCONTINUE to raise the rate BY A LOT and they will do it every 2-3 months. This is why they do not offer a "locked in" rate even when you sign a year contract. These people are shady so we ended up needing to pay (AGAIN!) to have our stuff relocated to a non-shady public storage. Don't make the same mistake we made! AVOID THIS PLACE AT ALL COSTS.

Maurice and his team at Luxury Movers are true professionals!!! So well organized and quick! I…read morehighly recommend using them for your next move!!! So glad my friend recommended them!

Wow. These guys are impressive. 1) They answer the phone…read more 2) They are professional. 3) They are efficient. We had a hot tub moved from the driveway to the backyard. We would definitely hire this company again.

You people are horrible, when this was locally owned I paid 135.00 .. now my rate just went up…read moreagain and now it is 289.00. You are nothing but thugs

Would Give them a zero if i could, This place was decent when it was Smiths Storage, Otter took…read moreover and doubled the rent in less than a year, Then at the end of April i went to my unit only to find it had been rat infested and there was water Dripping from the ceiling, rat feces & urine, mold from the water leak. My furniture had been chewed by the rats, I immediately call customer service and advise them of the situation as well as taken photos and sending them to customer service, was advised to call there insurance company, in which i did and was notified about a week later that i was not covered for damages and I should report it to my Insurance company. After a couple weeks They told my that they accept no responsability as to the situation however They did raise the rent once again making it double in less than a year. After more calls to customer service they tried to move me to another unit in whichI refused because it shared the same back wall as my unit, i stayed in my unit they offered me a little discount on the price. I returned to unit a few more times to clean and salvage my furniture and other belongings, Then on Sept 1 23 I returned to my unit to find it had a lock on it that was not mine I got cust service on the phone they gave me the code for the lock when i opened the unit it was empty. Then they told me to check the unit that they tried to transfer me to in which i did and it was also empty, and they could not tell me where my belongings were. Oh I did get calls from customer service telling me my rent was past due for September. I guess they expected me to pay rent after they stole my Belongings. I tried to contact them several times since, as well as the corp office but keep getting the same Person named Mike who as very rude and continues to call me a liar and says there is no documentation and you a liar and he was ending our relationship today, I found another contact for Otter Corporate get a recording that some one will call you back shortly leave a message. about 30 min later I get a Call back, It was this Rude guy Mike again he tells me that they record all calls and he reviewed the previous call an he never called me a liar, then proceeds to tell that I lied to Him once again and called me a liar again. is there any thing else i can do for you ? I said How about a refund on the two months rent that i paid on my empty unit His response No, tell me were my belongings are His response No, This company Needs to be Investigated By the Feds as they do Business In multiple states,