You people are horrible, when this was locally owned I paid 135.00 .. now my rate just went up again and now it is 289.00. You are nothing but thugs read more

Would Give them a zero if i could, This place was decent when it was Smiths Storage, Otter took over and doubled the rent in less than a year, Then at the end of April i went to my unit only to find it had been rat infested and there was water Dripping from the ceiling, rat feces & urine, mold from the water leak. My furniture had been chewed by the rats, I immediately call customer service and advise them of the situation as well as taken photos and sending them to customer service, was advised to call there insurance company, in which i did and was notified about a week later that i was not covered for damages and I should report it to my Insurance company. After a couple weeks They told my that they accept no responsability as to the situation however They did raise the rent once again making it double in less than a year. After more calls to customer service they tried to move me to another unit in whichI refused because it shared the same back wall as my unit, i stayed in my unit they offered me a little discount on the price. I returned to unit a few more times to clean and salvage my furniture and other belongings, Then on Sept 1 23 I returned to my unit to find it had a lock on it that was not mine I got cust service on the phone they gave me the code for the lock when i opened the unit it was empty. Then they told me to check the unit that they tried to transfer me to in which i did and it was also empty, and they could not tell me where my belongings were. Oh I did get calls from customer service telling me my rent was past due for September. I guess they expected me to pay rent after they stole my Belongings. I tried to contact them several times since, as well as the corp office but keep getting the same Person named Mike who as very rude and continues to call me a liar and says there is no documentation and you a liar and he was ending our relationship today, I found another contact for Otter Corporate get a recording that some one will call you back shortly leave a message. about 30 min later I get a Call back, It was this Rude guy Mike again he tells me that they record all calls and he reviewed the previous call an he never called me a liar, then proceeds to tell that I lied to Him once again and called me a liar again. is there any thing else i can do for you ? I said How about a refund on the two months rent that i paid on my empty unit His response No, tell me were my belongings are His response No, This company Needs to be Investigated By the Feds as they do Business In multiple states, read more

I rented a parking space here for years going back to the previous owner. Once Otter took over, I've had nothing but steady rent increases. The locks on my trailer have been cut multiple times during my stay. I've been over there and the gate was wide open and didn't close. There was also a time recently when we couldn't get in because the gate was closed and not working. The previous management was on site much of the time. Otter manages remotely. I've never seen an Otter manager or employee on premises. It got to the point that I had to put a GPS tracker on my trailer because I didn't feel it was secure at Otter's facility. In my opinion, there are much better options for storage and trailer/boat/vehicle parking in the Myrtle Beach area. read more

I've had nothing positive to say about Otter Storage in Myrtle Beach since they took over. My original rate 8 years ago with Smith's was $72/month. It increased to $86/month by the next owner and since Otter took over it has gone up to $138/month for a 10x15. Same unit...longtime customer....no thank you for supporting our business...nothing! There is no one in the office anymore if you have a problem, trash (sofas, furniture, junk) gets left by units, dirt roads getting to units have potholes or overgrown trees/bushes, and the gate has broken down several times. The posted rate (not promo) online is cheaper for new customers than existing customers pay and when you call customer service they are out of state and give you different answers to the same question or you have to wait for a supervisor to respond. I've found other facilities in the area cheaper but I don't have a way to move my stuff out so I'm stuck in a "sorry" self-storage facility! Don't rent from them if you can go somewhere else! read more