Gone multiple times, place never fails to disappoint. The soap smells nice and the hot tub is…read morerelaxing to chat with people in

I deeply considered gatekeeping this place, but I realize that if more people visited Hothouse Spa,…read morethen the world would be a better place one person at a time. It's my first spa experience, and I couldn't be more pleased! Loved the cleanliness, strength of the jets, and the serene ambiance. I have a sensitive nose, but it was never triggered. Usually I'm nervous to go barefoot but I felt comfortable enough not to. Excellent attentiveness from Bea as well. Looking forward to visiting again!

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

Great service and I owned my hot tub since 2020 with no issues. They continue to help me with…read morechecking the water to ensure it has the correct chemical mix as well as general maintenance questions

Great product and great customer service. We bought a new hot tub here a few months ago and…read moreeverything went smoothly and above our expectations. The owners are very nice and helpful.

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.

I had a pretty good experience here -- major complaint is that the "uniforms" they give you are not…read moresize inclusive (only up to a point) -- and they are hideous!! Luckily I did bring my yoga pants and they said it was fine for me to wear my own clothes in the meditation rooms. Normally I go to Olympus, but the last few times there it was so crowded and pretty dirty. Q is definitely a lot less crowded and much cleaner. Also, I went with a friend on a groupon which you should definitely check for as I have seen them offer these quite a bit. So process is -- you check in and they give you the "uniform" -- they only have up to size 2x and it is a small 2x IMO -- more like a 1x. It is a tshirt and shorts. They also give you your locker key. Q Spa is coED but they have separate bathrooms for men and women. They only thing coED is the meditation rooms, the common areas and the cafe. So, after paying and getting your uniform you proceed to your designated bathroom/changing room area. Your locker key has a number to show you which locker you are assigned to -- the spaces for the lockers are a little narrow, but not as much as Olympus. You can either change to your uniform or you can head straight to the pools. I like to do the mediation rooms before I get wet so after changing I headed back out to the common area. There is at least one meditation room on the ground floor but the majority of them are up stairs. I am not sure if there is an elevator for someone that is handicap? But they had a salt room, a chill room, a charcoal room and a sand room -- I love the meditation rooms. I guess the only weird thing is that there were men sitting in the common areas outside of the rooms just working on their laptops -- seems like a weird thing to do in a spa! So my friend and I spent about an hour and a half in the meditation rooms and then we were ready for the sauna, the steam room and the hot tubs! They have three different hot tubs of varying temps and a sauna and a steam room. In this gender segregated area, you remove your uniform -- so like Olympus you need to be comfortable in your own skin. It wasn't crowded at all (unlike olympus where you can be boob to boob with someone). My friend and I enjoyed this section of the spa -- it was very relaxing. We were starting to get hungry and noticed the cafe opens around 11am. So we got changed back to our uniforms and headed to the cafe. I love Korean food -- I can't recall what the dish was called but it was one of those stone bowl dishes where the food is still cooking in the very hot bowl. It wasn't quite as good as Olympus but it was still pretty yummy. Service was friendly and pretty quick too. I will definitely try Q Spa again.

I used to love coming here to relax and would visit once or twice a week when it was newer, but…read moreit's really sad that I can't do that anymore. The male visitors have turned this Korean spa into a bathhouse. You cant sit in the steam room, sauna, or hot tubs, and rest because the visitors are touching themselves and each other in there. I've tried to give it a few chances recently but this has happened the whole time during my last few visits. I thought maybe if I could visit on different times or days I could find a time to relax, but unfortunately it seems this goes on all day. There are a lot of signs saying there shouldnt be any sexual contact, but they don't seem to do anything. The only safe place for the men who want to relax is the coed saunas because you have to wear clothes and women share the area with men. As a Korean, I am just so disappointed that I can't use this Korean Spa for it's intended purposes. There are bathhouses in Seattle for these things, why can't these guys go there?

Spa had service issue in less than 1 year of use. Dealer unable to service for a week, and was…read morecharged "warranty co-pay" to get a technician. That's some classic BS

Don and Val sold us our first hot tub. Now, on our third. Had to have the jet pump replaced. It…read moretook 3 weeks to get an appointment and another 3 weeks for the part. When the tech arrived at 125 an hour. Stayed for 2 hours. It took him a quarter of that time to set up ( wood block & tarp, tool box , then the part, then an extension cord then to return a filter to truck that I did not order. Needed a heat gun... Upon completion of the job, the tech did not replace the door correctly(missing screws), and the pannel was not flush. ... The standards appear to be different between the showroom and service center. I don't mind paying for quality service. This was not .

I had a great experience buying my hot tub from Olympic Hot Tub in Issaquah. Kimberly was my…read moresalesperson (now works out of Woodinville) and she was great. Not pushy, great follow up, great communication. The team that delivers and sets up the tub was amazing. They even came back to my house and moved the hut tub for a second time at no charge. They set it up, showed me how to use it. They clearly go out of their way to give you a white glove experience from start to finish which makes sense when you consider hot tubs are a big purchase. Regarding salt water vs. non salt water, if you go online or go talk to a bunch of hot tub sales people, you won't know what to think or who to believe. I'll share my 2 cents having owned my salt water hot tub for a month. My two cents, get a saltwater tub. Unlike a non-saltwater system, I don't need to regularly test the water and add Chlorine accordingly. Instead, I use a test strip and if the Chlorine level is low, I just push a button on the hot tub and it adjusts to the perfect Chlorine level. If a bunch of people use the hot tub over the weekend, I just push a button and it adjusts to the perfect level. My tub is always at the perfect level, never too little or too much Chlorine. I'm slightly oversimplifying but not by much. It's a simple and easy system to use. And the salt water is good on my skin. It's well worth the added expense IMHO.

It took over a month of waiting, a couple phone calls in to customer service, and an email for…read moreOlympic to schedule the work in coming back out with the new pump for my hot tub. Finally, it got fixed. I'm looking forward to them having better phone customer service once they are fully staffed. They have great ratings, and hope the rocky start will soon be behind us.

Only good thing about Olympic Hot Tub is Marshall in Tacoma…read more Cracked panels on hot tub and missing parts upon a 3 week late delivery!! We have had terrible communication with Olympic Hot Tubs many departments etc. customers service, scheduling, the actual delivery company, a technician department, water scheduling department. They just blame the other department and pass us along. Initial 2 week shipping delay, with ZERO communication from Olympic we called frustrated. They said it would be here the following week, it was, with still terrible communication poor scheduling but it arrived BROKEN has a crack in the front panel and missing parts. We cant use it while we wait for them to bring the parts. Again they scheduled us for someone to come out and bring the parts. NO SHOW NO CALL. some department dropped the ball again! We are still looking at our empty broken hot tub. We are still struggling with Olympic Hot Tub's lack of concern and lack of communication.

Marshall from Olympic Hot Tub in Tacoma is the man you want. His buddy Tab Birdsell is also great…read more I want to start off by saying Marshall was super patient and answered all my questions. I was between jacuzzi and Hot Spring tubs and Marshall was great with making sure I got the best deal and quality tub for my needs. As a seasoned combat vet my body has some issues with it and he made it easy to decide what was going to take care of my body over the long haul. He got me a reasonable price and was able to sweeten it up with a cover lifter and took care of the delivery fee for me. I know this wasn't a typical sale, but I do appreciate the honesty, integrity, and patience Marshall showed me. I'm super stoked on the team that will be taking care of my tub in the future. Delivery was easy as it gets, they were a good team. I had some weird anomaly within the hot tub control panel at first based off previous model of the Hot Spring Relay, but the new 2025 model is slightly different and ended up being perfectly fine. I honestly found my experience to have been smooth, quick, and reliable. I look forward to owning and using my new Hot Spring Relay for the next 20-30 years. Thanks Marshall and I appreciate the Olympic Hot Tub Team.