Loved this place!…read more My friend booked this place for our anniversary and we had the place to ourselves earlier this year during COVID. It felt relieving and healthy to switch from the sauna, to the freezing ice-cold shower, steamer and the pool. This is a wonderful place to spend a spa day at where you body needs a bit of relaxation!

I deeply considered gatekeeping this place, but I realize that if more people visited Hothouse Spa,…read morethen the world would be a better place one person at a time. It's my first spa experience, and I couldn't be more pleased! Loved the cleanliness, strength of the jets, and the serene ambiance. I have a sensitive nose, but it was never triggered. Usually I'm nervous to go barefoot but I felt comfortable enough not to. Excellent attentiveness from Bea as well. Looking forward to visiting again!

Danny came out today from Spa Warehouse because I was losing water but could not see any. I wasn't…read moreconcerned because this business is amazing overall. Danny identified the problem ( My drain valve was not closed completely). He was professional kind and showed me everything he did. Thanks Danny! Another happy client

Went in to order hot tub cover replacement.....waited 10 weeks! Picked it up, took it home,…read moreunwrapped it and found damage! Spa warehouse offers 50 bucks credit. Said ok! Took it back home and set it on hot tub and it is the wrong size, straps in wrong location etc. Now mind you an employee input all dimensions etc based on the model description we gave him.....also purchased it there. Nothing on paperwork says no returns, but that seems to be their policy.......even when damaged and built wrong by their vendor! Go to Aqua Quip and save yourself a headache!

Great product and great customer service. We bought a new hot tub here a few months ago and…read moreeverything went smoothly and above our expectations. The owners are very nice and helpful.

Our hot tub was having electrical problems so the tech,(Mike), came to our house and quickly fixed…read morethe problem. He was very knowledgeable and was willing to go the extra distance to figure out the issue. Thanks Mike!

We've been using Neptune Pool and Spa for about six months, and our spa has never looked or felt…read morebetter. The water stays perfectly clean and balanced, and they're always on top of maintenance and chemical adjustments. When our heater started acting up, their technician arrived the same day and got it running again quickly. Friendly, professional, and truly reliable -- highly recommend their service to anyone who wants worry-free spa care!

Steve (owner) and his team have been a HUGE help in completing a spa repair another well known pool…read morerepair company had been failing at for years. Our jets- previously told by aforementioned other company would need to have concrete torn up to access - work perfectly after a short VERY affordable visit. He's also working with us on pool repairs that the same other company tried to severely mishandle before our maintenance person finally realized Neptune's service and expertise is the only company we can trust to get the job done properly, on time and at a fair price. We're grateful to have found a great team to ensure our community pool and spa are working well and we can enjoy them all season.

Loved my experience here! The facility is clean, beautiful, and incredibly relaxing. The staff was…read morefriendly, helpful, and made us feel welcome from the moment we arrived. My friends and I ended up spending the entire day enjoying the atmosphere and amenities. The cafeteria was an unexpected highlight, the food was absolutely delicious. I also highly recommend the Aroma Body Scrub; it was one of the best treatments I've had. Overall, a wonderful experience, and I can't wait to come back!

If you looking for the best spa experience of your life then this is definitely NOT the place. If…read moreyou looking for your "spa fix" then perhaps. The price isn't bad, because you have access to amenities and a message. There's a NO bathing suits policy in the locker areas where you access the steam room, hot tub, pool and showers. So if you're shy/uncomfortable find another place. The Good: lots of amenities to access. Staff is attentive and open to solving issues when made aware and are generally nice. Quiet/meditative atmosphere. The Bad: THE MESSAGE: that little Korean woman beat the shit out of me. Lol. There is a form for you to complete that offer an opportunity to inform them about problem, areas, areas to avoid and etc. They completely ignored that. I received my massage on Tuesday and it's just now recovering from the pain on Saturday. Swedish vs deep tissues doesn't mean shit. I'm a chubby dinosaur, so I know a masseuse would look at me and think they would have to work harder to make an impact. That's just not how it works for me. And unfortunately the masseuse speaks little English so communicating your needs will not be possible. The more English speaking staff are at the front desk and the 1/2 individuals running around. Tips: communicate your needs for massage upfront when you pay so hopefully they are translated clear before you get to your massage. Bring your own towel. Be prepared to leave your American shyness at the door.

Spa had service issue in less than 1 year of use. Dealer unable to service for a week, and was…read morecharged "warranty co-pay" to get a technician. That's some classic BS

Don and Val sold us our first hot tub. Now, on our third. Had to have the jet pump replaced. It…read moretook 3 weeks to get an appointment and another 3 weeks for the part. When the tech arrived at 125 an hour. Stayed for 2 hours. It took him a quarter of that time to set up ( wood block & tarp, tool box , then the part, then an extension cord then to return a filter to truck that I did not order. Needed a heat gun... Upon completion of the job, the tech did not replace the door correctly(missing screws), and the pannel was not flush. ... The standards appear to be different between the showroom and service center. I don't mind paying for quality service. This was not .

I had a great experience buying my hot tub from Olympic Hot Tub in Issaquah. Kimberly was my…read moresalesperson (now works out of Woodinville) and she was great. Not pushy, great follow up, great communication. The team that delivers and sets up the tub was amazing. They even came back to my house and moved the hut tub for a second time at no charge. They set it up, showed me how to use it. They clearly go out of their way to give you a white glove experience from start to finish which makes sense when you consider hot tubs are a big purchase. Regarding salt water vs. non salt water, if you go online or go talk to a bunch of hot tub sales people, you won't know what to think or who to believe. I'll share my 2 cents having owned my salt water hot tub for a month. My two cents, get a saltwater tub. Unlike a non-saltwater system, I don't need to regularly test the water and add Chlorine accordingly. Instead, I use a test strip and if the Chlorine level is low, I just push a button on the hot tub and it adjusts to the perfect Chlorine level. If a bunch of people use the hot tub over the weekend, I just push a button and it adjusts to the perfect level. My tub is always at the perfect level, never too little or too much Chlorine. I'm slightly oversimplifying but not by much. It's a simple and easy system to use. And the salt water is good on my skin. It's well worth the added expense IMHO.

It took over a month of waiting, a couple phone calls in to customer service, and an email for…read moreOlympic to schedule the work in coming back out with the new pump for my hot tub. Finally, it got fixed. I'm looking forward to them having better phone customer service once they are fully staffed. They have great ratings, and hope the rocky start will soon be behind us.

Marshall from Olympic Hot Tub in Tacoma is the man you want. His buddy Tab Birdsell is also great…read more I want to start off by saying Marshall was super patient and answered all my questions. I was between jacuzzi and Hot Spring tubs and Marshall was great with making sure I got the best deal and quality tub for my needs. As a seasoned combat vet my body has some issues with it and he made it easy to decide what was going to take care of my body over the long haul. He got me a reasonable price and was able to sweeten it up with a cover lifter and took care of the delivery fee for me. I know this wasn't a typical sale, but I do appreciate the honesty, integrity, and patience Marshall showed me. I'm super stoked on the team that will be taking care of my tub in the future. Delivery was easy as it gets, they were a good team. I had some weird anomaly within the hot tub control panel at first based off previous model of the Hot Spring Relay, but the new 2025 model is slightly different and ended up being perfectly fine. I honestly found my experience to have been smooth, quick, and reliable. I look forward to owning and using my new Hot Spring Relay for the next 20-30 years. Thanks Marshall and I appreciate the Olympic Hot Tub Team.

Only good thing about Olympic Hot Tub is Marshall in Tacoma…read more Cracked panels on hot tub and missing parts upon a 3 week late delivery!! We have had terrible communication with Olympic Hot Tubs many departments etc. customers service, scheduling, the actual delivery company, a technician department, water scheduling department. They just blame the other department and pass us along. Initial 2 week shipping delay, with ZERO communication from Olympic we called frustrated. They said it would be here the following week, it was, with still terrible communication poor scheduling but it arrived BROKEN has a crack in the front panel and missing parts. We cant use it while we wait for them to bring the parts. Again they scheduled us for someone to come out and bring the parts. NO SHOW NO CALL. some department dropped the ball again! We are still looking at our empty broken hot tub. We are still struggling with Olympic Hot Tub's lack of concern and lack of communication.