Victor agreed to start at 9 am on a certain day, but did not show up. I called him and he said he…read morecouldn't do it then and could he change it to 3 or 4 pm later that day. He said he called twice the day before to let me know he had to change the time. When I looked back over my phone records it shows that he did not call. If he can' show up for a simple job then I won't be hiring him.

Even when all the repair companies were closed down, he still kept working. I recommend him to…read moreanyone living on the island! I will call next time！！

I have used Superior Glass two different times. I had all the windows replaced in my condo and was…read morevery pleased with the service and the work that was done. Always on schedule and took time to explain. Recently I had a huge skylight replaced. Even though there was a slight misunderstanding of the type i wanted, Mike did not hesitate to get that all taken care of and I was extremely pleased in how they value their customers. Mike is very good to work with and his contractors as well. Great experience and his prices are very reasonable in comparison to other companies. I will use them again.

I spoke with Mike and although he was not able to service my area, he still was very kind and spent…read moretime with me on the phone to walk me through where to find what type of windows I had, and gave me a suggestion of another preferred company that does cover my area. He did not rush me off the phone, and was very patient with my questions even though he knew he was not getting paid for it. He was wonderful and generous with his time. I would definitely recommend him to anyone! Thank you Mike.

I've had custom milled trim made by Vintage Woodworks a few times. The product and the service has…read morealways been excellent. Their business is geared towards custom milling, so don't expect to "buy it off the shelf". There's is a perfect example of the added value that you get with small business. Working with their staff, they assisted in getting me the perfect profile and material for what I was doing. I wish I had more opportunity to use their services!

From the owner: Vintage Woodworks is Vancouver and BC's leading heritage restoration and award winning manufacturer…read moreof replica energy efficient custom wood windows, doors and storefronts. We are committed to quality craftsmanship in historical millwork.

On 3 different occasions I have called these guys for different projects and have been delighted…read morewith their service and products. I highly recommend them!

From the owner: Count on Rusco Window & Screen for competitive pricing, quality products, timely delivery, and…read moreoutstanding customer service. When you work with us, you will be dealing exclusively

Great customer service! I'm glad I was recommended to this company. Easy experience and the price…read morewas fair. You won't be disappointed.

Excellent service, quality workmanship, done in a timely manner and as estimated! Great guy, great…read morecompany! Had a skylight replaced! Highly recommend!

We had every window replaced in our house. From quote through installation, we were very pleased…read morewith the detail, care, and ease. Initially, we weren't sure if we wanted to replace panes of glass or entire windows. During Petr's walk through, he explained which windows would work to have individual panes replaced versus which were not salvageable. He also carefully explained how installation would work given newer windows aren't as deep so spacers would be inserted to make up the difference. His quote then showed the cost of replacing individual panes where possible versus the entire window so we could run the numbers and decide. I appreciated this transparency, he could have just told me I needed to replace entire windows and made more on the job. I was also told that there would be no follow up after the quote unless I had questions or wanted to proceed. I appreciated that it wasn't going to be some sort of hard sell as so many companies tend to do. We opted to replace all our windows and made a visit to their showroom to pick styles. Installation took 4 days and the crew arrived when promised every day and worked with care and attention including being careful with and kind to our small dog running around. Given the pandemic, they always wore their masks. At the end of the project they cleaned up completely after themselves. The crew lead noticed the retractable screen on our sliding door wasn't retracting smoothly so he said Milgard would be contacted to get customer service/repair/replacement started. Milgard called within 3 days. Everyone I came in contact with at Window Fellas is clearly passionate, knowledgeable, and meticulous. As a result we're very pleased with the entire process and final product. If only other home improvement projects went this well! Some reviewers have complained about a lack of response when trying to get a quote. I actually had originally contacted Window Fellas a couple of years ago and was told to submit a request via their website. I never heard back and didn't do anything further until I contacted them this go around. While I know it's frustrating to not get a response, it's worth following up! Once the connection is made, you will have their full attention, care, and expertise. I am sure they regret any missed contacts, but I have seen first hand that they are committed to providing the best service and product. You won't regret it.

High quality service from beginning to end for a one window replacement job…read more Prompt contact after my inquiry and an easy appointment for an onsite competitive quote. The window arrived quickly and the installation (even with the discovery of some dry rot) went smoothly thanks to their skilled and professional installer. Cleanup was also excellent, leaving the place spotless. Highly recommend!

Seamless install process - got the job done quickly, looked great and with a decent cleanup.read more

From the owner: Thermal King Glass has been a part of the Victoria community since 1980. All of our staff are…read moreproudly committed to helping our customers make the most informed window and door improvements to their homes. We provide a variety of high-quality Energy Star Rated vinyl windows, as well as a wide selection of warranty levels, energy efficiency levels, and installation methods to choose from. Our in-house installation crew has been trained in certified installation methods to ensure the best possible performance from your windows. We also specialize in skylight and canopy installations that can be customized specifically to your needs. Thermal King Glass has been a member in good standing of the Better Business Bureau since 1981.

We could not be more pleased with our new windows and our overall experience with Reglaze! Reglaze…read morereplaced 15 windows in our old house back in June with efficient and high-quality new Milgard windows. We got estimates from a few other competitors, and Reglaze was able to give us a very competitive price. But, most importantly, Reglaze was able to give us much better service and much more peace-of-mind during the install and beyond. Pete was very friendly and very helpful for us in making our decisions around what types of windows to install. Additionally, we recently had a spring fall-out of one of our windows, and Pete was super helpful and followed-up with Milgard on our behalf to get it fixed!

It was a great, low-pressure experience working with Reglaze Windows! (Unlike Champion, or…read moreAnderson's incessant advertising.) Pete was a great, flexible guy to work with in figuring out what, and how many windows we wanted to replace. The final result was also great. Our 3 new double-hung (top-down/bottom-up) windows are beautiful! Well worth the wait for the black exteriors! Not only did the installer, Craig, finish the job sooner than expected, he also did a beautiful job on the interior trim. Absolutely beautiful job!