Staff was very friendly…read more The building is very quaint. Looks like a house. The inside was very clean. They are able to help you with many financial needs.

Great tellers, they always deal with my odd requests for pre 1964 Kennedy half dollars and silver…read moreIke dollars, or when I want a box of pennies to roll hunt through for good year wheat pennies. They may even share a few stories about coins that were passed down to them or how they're grandparents have them gold coins as presents. I find bank hours to be deplorable (We give you our money, be open later and don't close early on Saturdays.), but I can't blame them for following the trend of banks across the country.

Since Home Savings merged into Premier Bank, things have fallen apart. They are increasingly…read moredifficult to reach. No one seems to pick up the phone when you call customer service. They are more responsive on Facebook messenger. I've been a customer for roughy 10 years having used Home Savings for a construction and a mortgage loan. All of these years, it's been a great bank to work with. Fast forward to the new Premier bank and it's fallen apart quickly. Maybe they I'll figure things out in the coming months but until then, I'd stay away. I recently refinanced to a different bank so my relationship has come to and end. After misplacing funds fo a significant amount of time, this ending couldn't come at a better time. I honestly feel bad for the Home Savings team that has to watch all their hard work and customer focus get destroyed.

Horrible customer service and no one will return emails and or phone calls! Took eight months to…read moreconvert a construction loan over to regular loan, house was built in four months. Moved over to Huntington Bank, will never recommend or use them again.

The people at this location are very helpful and excellent at their job. They make a genuine…read moreeffort to help the customer, even though they have to adhere to the strict policies of this regional chain. The employees that represent this specific location are good people, but see below why I'm not the biggest fan of this corporation. If you can find the fine print regarding the promotions, you'll want to read it. (Example: $150 rewarded after you direct deposit at least $300 into your account within the first 3 months of signing up. It can't be an accumulation, though; it must be $300 in one single deposit. That very important detail is left out of the advertisement for the promotion...intentionally.)

I spent hours on phone just to close account. Zero balance. Was told, "OK, sorry to see you go and…read morewe appreciated your business. ACCOUNT CLOSED. JUST GOT AN EMAIL SAYING BALANCE IS -$2.13. WTF? Call, listen to WHOLE COVID BLAH BLAH (I'm a 1st responder) and finally get a human that tells me the charges are for monthly fees. FOR WHAT? A closed account? Don't go there.

I've had an account here for 20+ years and have always been treated well by this place…read more After all these years I feel I need to leave a review to give a special shoutout to one of their tellers, Lorraine. Unfortunately during these crazy times, their lobby is closed and they're basically running the entire bank from only one drive-thru lane and the line is usually wrapped around the building. I had a banking need yesterday that was time-sensitive, and because of, Lorraine went above and beyond to insure things got taken care of.

Stopped in on a Friday to speak with a loan agent and now it's Weds. and have not heard back. Not…read moreeven to set up an appt. Sad. Guess the communication highway is in need of repairs.

Just opened an account and not impressed with the service. I never recieved the debit card that…read morewas mailed so I called the bank to get another one. They refused to expedite the card without paying a feed to have it expedited. So now I wait another 10-14 days for a card that may or may not be delivered. I will probably close the account and go somewhere else.

Formerly known as Cavalier Federal Credit Union, this has been our bank for over 10 years now…read more They recently merged with Associated and took on their name as well. I was happy for the merger as it provided an additional five locations as opposed to the two they use to have. The service has always been friendly and typically fast. We even continued to bank here even when we lived in South Carolina because it was just easier than having to go through the hassle of setting up a new primary account. We would have had to cancel our auto bill pays and then set them up again at a new bank. Blah....It worked out great accept when I lost our debit card. We had to wait almost 2 weeks to get a new one but we survived. They offer the typical bank stuff-CD's, Christmas Club accounts various loan options, etc. We are happy here and don't forsee us leaving unless their is some drastic change or problem that we can't get past. Solid place to bank in my opinion.

pnc is another banking institution who only cares about no one but their bottom line. i've been…read morewith this bank for over 30 years. i have had more issues with predatory vendors not sending items, not reimbursing to me my money after a failed transaction, and do you think pnc would go to bat for me?? no. they told me too bad so sad. so if my bank can't help me when a vendor refuses to refund my money or send the item that i bought who needs them?? not me. me and my little money are making arrangements as i speak to take my savings and checking accounts elsewhere. if anyone sees this note may i suggest you do like i'm doing. find yourself a small town credit union / bank. their interest rates are better and so is their customer service.

Called the 1-800 PNC#...Tired of PNC being selective with complaints and provisional…read morereimbursements. ESPECIALLY with being a long time customer and not having many invalidated complaints. If you're going to have policies, at least enforce them for everyone...not just letting "the screen decides" type of BULL!...If you can take our money out, you can put it back in...just as quickly.

A typical bank, with most bank tellers that think they're overworked and underpaid in an empty bank…read moreon a Tuesday afternoon. They act as if there job is not to transact a person business, but if they know & like you they are laughing and chatting it up or when they pull up you account/s and see the balances and or amount of transactions each month then they offer for you to meet with a personal banker. Now with me whom she didn't know she was dry, bland, and counted my money back to me in the strangest let alone dumbest way I've ever seen done before. The teller started with the 20's, 10's, 5's then a 50 to make $150 change back to me (WHAT!) ie 20,40,60,80,90,95,100,150 again DUMBEST & STRANGEST way not taught in teller class to count money back to a customer. Maybe I looked to her like a person that needed remedial counting. Hope I never need to stop here again!

A nightmare. Incompetence off the scale. Third time at this branch since they closed the Liberty…read moreoffice, which wasn't much better. Trying to cash in a CD that matured last week, it took two days! She treated me like I was the first customer to cash in a CD, like she was doing me a favor. I have substantial money in this "bank" with accounts in three others. I may just toss this one.

I tried to get a currency exchange was told I had a choice of large bills, mix or small bills and…read morerequested small bills. They called me when they arrived but were large bills. I asked if this was a mistake and they didn't know but would return them for small bills take 2-3 business days. One week later I called the bank and they said they only had large bills same ones and I went to the bank and the bank teller wasn't there. Never again will I do business with Chase Bank of Canfield!

Only wished they had more branches here in Pennsylvania . I've been banking with them for decades…read morewhen I lived in California and never had any problems . Staff are always top notch .

I have been banking with Chase for well over 15 years. I have never had an issue with Customer…read moreService or Customer Support. Today when I stopped in after having several of my other accounts (nonbank) hacked to make some changes I dealt with a teller by the name of Armon. He was extremely helpful, walked me through each process, and was able to provide me with everything I requested. I would highly recommend the Austintown Branch of Chase Bank.

I tried to deposit a check using the mobile app, but it wouldn't let me because it said the amount…read morewas too high. I went to this branch, which has no drive-through. So, I went to the door to deposit it in the lobby, but the lobby is closed! I had already been to the Canfield branch that has a drive-through, but they don't use it anymore because they have become a virtual branch. Chase has become a no service bank!