Was there last week, i think the teller's name was Mary but not sure. I had to renew my passport at…read morethe courthouse. The courthouse needed a check, and would not take any other form of payment. Who carries checks around? Lucky for me it was a nice day out and i could walk to this bank. Mary quickly rose to the challenge and issued me the certified check that i needed. Explained how it worked and was as nice as could be. Thank you!

TD Bank was our bank when we lived in the east. It had it all: great customer service, customer…read morefriendly hours (by that, I mean being opened after 5:00pm and on Saturday), and an efficient online banking system. Loved 'em. Unfortuantely, they are not located in the West (yet) although I keep encouraging them to do so. Patrick C., in particular, rocks. He helped with with a time-sensitive transaction that involved overnighting a package to me. Not only did he make it happen and see that Fedex picked up the package, but he called the next day to ensure that I had received it. Now, that's service! I wish all banks would follow the TD model which is completely customer-focused.

I was having difficulties accessing my online accounts when Monroeville employees Brandon and Lou…read moresaved the day! They not only enabled me to regain access to my accounts, they were patient and respectful while doing so. Thank you guys! You're the best!

Chase bank is absolutely the best. They are extremely accommodating. Always right there to answer…read morequestions and be helpful. The only drawback is that it is in town and finding parking is not always easy. But not enough of a drawback to leave them.

Everyone is great at the West Chester Location & a special Thank you to Sumita, Laura W. / Chadds…read moreFord. You guys are top notch reps!!

Was moved to FMCU after Benchmark closed. Transition was a little rough, but then things settled…read moredown. However, lately there have been a lot of connectivity issues and there doesn't seem to be much progress in getting it fixed. Fortunately any auto-payments I have set up are going through fine. But, I don't have time to wait for a provider to get it stuff together. Am looking for a new one.

Excellent Credit Union. I have all my car financing, mortgages. credit card and back accounts…read morehere. I've never had a problem and always a smiling friendly staff when I rarely need to go in. Love Citadel.

I had no issues with Citadel until recently when I missed one payment on my auto loan. As a result,…read morethey blocked access to my checking and savings accounts. More recently, I noticed that I couldn't use my credit card, which seemed odd since I had available credit and had just made a payment. When I spoke with a representative today, very rudely, they informed me that because I was late on my auto loan payment, I wouldn't be able to use my credit card for six months. In addition to that, I must make consistent payments for the next six months to regain access. This is shocking to me, especially considering that I have always made my payments on time. I'm beyond frustrated with how rigid this institution is, especially toward loyal customers! These people are off their rockers!!

I am noticing a decline in the quality of all areas from this bank. After 30 years giving them my…read morebusiness I have decided to leave.

Marisela Rodriguez was a joy to work with. She had just the right amount of persistence and…read morepatience. I went in to apply for a personal loan, and if it wasn't for Marisela's assistance I wouldn't be siting here feeling more comfortable about my financial security. She walked me through the steps and fought to get me the lowest interest rate that she could. She followed up with me countless times when certain paperwork was needed, and even though I was slow to respond, she was always there with an answer as soon as I had a question. Thank you so much!!!!!! Sincerely, A very happy wells fargo customer

Had a complicated situation with my sister's account after she passed away, it is way too long of a…read morestory to try make a review out of. I just wanted that the management people and everyone involved went out of their way to help me resolve the situation. The amount of time and effort thry put in for me was far beyond what I had previously experienced with a bank. I highly recommend this branch because of their professionalism and their "do what ever it takes" approach to help their customers.

I took my elderly mother to open an account. No one welcomed us or asked why we were there. After I…read morereached out someone 's desk to let them know why we were there, they said we need to make an appointment. Finally someone helped but failed to mention that there was a promotion. Terrible work ethic, I mean, it's Wells Fargo after all. They never pick up the phone either. Go yo another location and save time and money.

I'm closing my accounts there as they are absolutely ridiculous. They deny and defy every time you…read moreuse your debit card. I have thousands in my account but they declined my 17.00 order at Wawa. This happens time and time again. I don't know if they are using AI to decline payments,but I'm sick of this bank.

Be careful with Citizens CD maturation. I have worked with Citizens Bank for many years. I renewed…read moremy CD and it had matured but I didn't receive any notification. In the end, I lost one month's interest and incurred a $50 penalty. Citizens is not kind enough to provide information in advance.

Opened a new account for my college student son and they seem to have enrolled him in some…read moreoverdraft protection we never wanted. Transfers in take extra days, so the account didn't always have funds on time. They would allow the small purchases, but then asses $32 fees over and over. A $400 account had almost $300 in "convenience" fees for micro purchases. We never knew was happening, the balance was slowly disappearing and they of course tell us to read the fine print. CLOSING account for sure!