Was there last week, i think the teller's name was Mary but not sure. I had to renew my passport at…read morethe courthouse. The courthouse needed a check, and would not take any other form of payment. Who carries checks around? Lucky for me it was a nice day out and i could walk to this bank. Mary quickly rose to the challenge and issued me the certified check that i needed. Explained how it worked and was as nice as could be. Thank you!

TD Bank was our bank when we lived in the east. It had it all: great customer service, customer…read morefriendly hours (by that, I mean being opened after 5:00pm and on Saturday), and an efficient online banking system. Loved 'em. Unfortuantely, they are not located in the West (yet) although I keep encouraging them to do so. Patrick C., in particular, rocks. He helped with with a time-sensitive transaction that involved overnighting a package to me. Not only did he make it happen and see that Fedex picked up the package, but he called the next day to ensure that I had received it. Now, that's service! I wish all banks would follow the TD model which is completely customer-focused.

I was having difficulties accessing my online accounts when Monroeville employees Brandon and Lou…read moresaved the day! They not only enabled me to regain access to my accounts, they were patient and respectful while doing so. Thank you guys! You're the best!

Chase bank is absolutely the best. They are extremely accommodating. Always right there to answer…read morequestions and be helpful. The only drawback is that it is in town and finding parking is not always easy. But not enough of a drawback to leave them.

I have been a member since 1987. The errors that have been made over the years are unacceptable…read more Transfered money to a clients account, took a car loan out of my account and i do not have a car loan. Errors in depositing transaction. Errors in my statement of calculations. Last Saturday was the last straw my husband went to deposit my business checks and he waited 30 minutes at window. The person asked if he could come in. He came in and due to it being business transactions they said they could not do it because they were too busy and to leave it. He did not leave the checks because the last time they misplaced them for over a week lost. Today's mission is to find a new bank.

Was a customer with FMFCU for almost 18 years. Line of credit, checking, savings, 2 car loans. One…read moreof my payments was late in 18 years because of bank error transferring money from my other bank. Had never been late in any of my payments for 18 years. They reported it to credit bureaus and lowered my credit score. They would not overturn it. Do not do business with these people. No loyalty or common sense.

I had no issues with Citadel until recently when I missed one payment on my auto loan. As a result,…read morethey blocked access to my checking and savings accounts. More recently, I noticed that I couldn't use my credit card, which seemed odd since I had available credit and had just made a payment. When I spoke with a representative today, very rudely, they informed me that because I was late on my auto loan payment, I wouldn't be able to use my credit card for six months. In addition to that, I must make consistent payments for the next six months to regain access. This is shocking to me, especially considering that I have always made my payments on time. I'm beyond frustrated with how rigid this institution is, especially toward loyal customers! These people are off their rockers!!

This is the third time I teller has been absolutely rude. First time I tell her told me I can't use…read moremy card to make a deposit. I have to actually write or give my account number. They weren't very nice about it. Second time the teller told me not to use the drive-through to make deposits that I should be using the ATM. Guess I was bothering them and today I noticed they had new canister delivery system, and the door on the unit I was parked at was shut. I see the teller drinking her ginger ale playing on her phone so I hit the button to call her to see if she can send the carrier. She immediately responds. "You need to hit the green button to open the door". Instead of playing on her phone She could've called over while I was sitting there waiting especially if she knew why I was waiting and told me. But that would be good customer service and they don't do that there . This is the worst branch ever. I hate going to this branch and only do so if necessary. The staff are just rude and lack basic customer service skills. I'm shocked that they have more than one star on here.

I am noticing a decline in the quality of all areas from this bank. After 30 years giving them my…read morebusiness I have decided to leave.

Marisela Rodriguez was a joy to work with. She had just the right amount of persistence and…read morepatience. I went in to apply for a personal loan, and if it wasn't for Marisela's assistance I wouldn't be siting here feeling more comfortable about my financial security. She walked me through the steps and fought to get me the lowest interest rate that she could. She followed up with me countless times when certain paperwork was needed, and even though I was slow to respond, she was always there with an answer as soon as I had a question. Thank you so much!!!!!! Sincerely, A very happy wells fargo customer

Horrible Bank. Run don't walk. I will be closing my account due to their ineptness and turning off…read moremy debit card, leaving me with no way to get my money.

Had a complicated situation with my sister's account after she passed away, it is way too long of a…read morestory to try make a review out of. I just wanted that the management people and everyone involved went out of their way to help me resolve the situation. The amount of time and effort thry put in for me was far beyond what I had previously experienced with a bank. I highly recommend this branch because of their professionalism and their "do what ever it takes" approach to help their customers.

Very thankful for the expedient and professional interaction with Ritu after the death of a family…read moremember. I was the Executor and a bit stressed about how to close an account. Ritu knew exactly what to do and efficiently did so. Thank you Rita. You are surely a Gold Medalist in the banking world. Don

Terrrttiboe service!!!! Workers don't help at all!! And takes them forever to do literally…read moreanything. Was in the there for 20 minutes they sent me to a difffent branch lmao. Never use this PNC for anything!!!!!

Opened a new account for my college student son and they seem to have enrolled him in some…read moreoverdraft protection we never wanted. Transfers in take extra days, so the account didn't always have funds on time. They would allow the small purchases, but then asses $32 fees over and over. A $400 account had almost $300 in "convenience" fees for micro purchases. We never knew was happening, the balance was slowly disappearing and they of course tell us to read the fine print. CLOSING account for sure!