I have been a member for many years and have always had Excellent Service. I highly recommend…read moreAbound Credit Union

I would give a negative star if Iit was available! I hate dealing with this credit union . They…read moreare horrible everytime either I orr my husband goes to make a mortgage payment its always something. This is the third time that I made a payment and they have sent a letter saying that I didn't when THEY HAVE CLEARLY CASHED MY CHECK! The teller put the deposit ALL ON THE PRINCIPAL. Train your tellers to do their job correctly. My recommendation is to NEVER USE ABOUND CREDIT UNION! LOOK ING TO REFINANCE SO I CAN RUN FROM ABOUND CREDIT UNION!

Best for credit unions if you are in the market. I love the online platform and ease of use. ​read more

Navy FCU is a credit union serving all branches of the Armed Forces, plus veterans and their…read morefamilies. Since I've never served in the military, my qualification is my father was a World War Two veteran. One advantage to belonging to Navy FCU is their customer service is open 24/7. Additionally, since they have very few branches across the U. S., most transactions can be done on line or via the telephone with customer service. Additionally, Navy FCU has ATM agreements with many other credit unions which allows you to access your accounts locally. I've not had any experience with loans from Navy, but I can tell you in general their savings rates are among some of the highest in the country. Navy has several savings specials throughout the year that are outstanding when compared to local institutions. Once I became an established member, the customer service via telephone has been outstanding. If you live in the Louisville area, the closest brick and mortar branch is in Radcliff KY, right outside one of the Fort Knox gates. I have visited this particular branch twice. Both times the business I needed to conduct was handled quickly and efficiently. So far I am extremely happy Navy FCU. One final note: Qualifying and establishing your account with Navy can be lengthy and requires several documents. Their security protocols can be difficult to establish, but this should give you peace of mind once established.

I've had a wonderful experience banking here. The tellers are always friendly, helpful, and they…read moretruly take the time to get to know their customers. It feels great to bank somewhere that values the community and provides such personal service. I highly recommend this bank to anyone looking for a place that genuinely cares about their customers.

Love this bank. But its the Teller's that I'm not fond of. Most are not friendly, afraid to smile…read more Fail to say thank you and have a nice day! Saying "there you go" at the end of a transaction is not good customer service. Train them better! I used to work into retail many years and always smiled and said thank you! ATM I will be doing from now on or go to another branch.

I love banking with chase and going to chase branches…read more However, this branch is an exception. The branch manager/supervisor is less than a professional and not attentive. I recommend some training.

Excellent customer service. Online banking is wonderful compared to local banks. They're only open…read more8-5 M-TH, but since I work 8-5 I have to wait until Friday when they're open until 6 if I need to go into the bank, but that's not a big deal. Additionally their loan interest rates are a little high compared to local banks, so I have my loans through another bank. But for a checking account, debit card, or even a credit card, they are EXCELLENT! Overall, I've never had any complaints against Chase and they are always so nice and willing to assist.

I have been utilizing this branch since Wesbanco purchased Your Community Bank and United banks…read more(among others) and downsized their local branch offices last year sometime. My business was 'inherited' in the sense that the bank I chose to do business with was bought out, so in the spirit of expediency, I kept my accounts active. The people at this branch (none of whom I recognize from previous interactions pre-branch downsizing) have consistently been patronizing assholes who act as if they are doing me a favor to allow access my accounts or make deposits. The number of long personal conversations with other customers I have had to wait thru while waiting for assistance is unreal. The tone I have regularly received from staff, unless they really are someone's entitled, sheltered pre-teen child doing some sort of work experience program is utterly beyond comprehension. As of this afternoon, I have officially had enough of their 'fun and games' and will be working on getting my automatic deposits and payments switched to new accounts at another bank, as tiresome a hassle that that is. If you are looking for an area bank starting from scratch, do your research, I'm sure you'll find one with at least adequate customer service...it's definitely not Wesbanco or specifically this branch office.

From the owner: Founded in 1870, WesBanco, Inc. is a multi-state, bank holding company. We are a diversified and…read morewell-balanced financial services company, with a community bank at its core. We've built a national reputation as a safe, sound and profitable bank holding company while we have maintained our community bank orientation. We merge technology with people to support our commitment to personal customer service. WesBanco's banking subsidiary WesBanco Bank, Inc., operates branches and offices in eight states. In addition, WesBanco operates a century old trust business, an insurance agency, WesBanco Insurance Services, Inc., and a full-service broker/dealer, WesBanco Securities, Inc. At WesBanco what matters most to you, matters most to us.

Magnolia bank in Elizabethtown, is a very welcoming, friendly home town bank. Its nice when you…read morecome to the drive thru or front teller station they actually remember your name! I have my business and personnel accounts here!

Someone tried to deposit a fake check, their solution was to not allow me to have online banking at…read moreall. Seems like an odd thing to do to me! I fell victim twice! Horrible bank policy