I've had a wonderful experience banking here. The tellers are always friendly, helpful, and they…read moretruly take the time to get to know their customers. It feels great to bank somewhere that values the community and provides such personal service. I highly recommend this bank to anyone looking for a place that genuinely cares about their customers.

Love this bank. But its the Teller's that I'm not fond of. Most are not friendly, afraid to smile…read more Fail to say thank you and have a nice day! Saying "there you go" at the end of a transaction is not good customer service. Train them better! I used to work into retail many years and always smiled and said thank you! ATM I will be doing from now on or go to another branch.

10 plus year customer with pnc at this location, total 20 plus years customer…read more Recent transaction: Customer service(Andrew) on the phone was good. My financial advisor Anna, has been very helpful and explains all my questions. Financial investor David was very helpful this morning and patiently finished all the transactions. Good experience.

This is the worst bank I've ever come across in my life and I don't even bank there, which is a…read moregood thing! I tried to cash a check from one of their customers and they wanted to charge me 2% which equals $510. They are plain thieves. They would not even say yes or no if there were enough funds to cover that check we were treated absolutely rudely by a woman named Margaret, who has absolutely no business being in any kind of customer service. do yourself a favor do not even glance in their direction as you're driving by

Ashley England is absolutely amazing! She is very professional she takes her time with you - you do…read morenot feel rushed. She is very knowledgeable. Thanks again! It's so refreshing to be able to trust someone to do their job.

We live about an hour away, but found ourselves needing a physical branch to take care of some…read morebusiness. We stopped in around noon on a Saturday. We were immediately greeted at the greeter station so she could assess our needs. We were sent to the teller station. There was no line, which is always nice. The member service rep was friendly and very helpful. She also changed some addresses for us quickly at the teller area which we were grateful for. We've always been fans of NFCU. We always get wonderful service... regardless of whether or not it's in person or on the phone. 100% recommend.

Magnolia bank in Elizabethtown, is a very welcoming, friendly home town bank. Its nice when you…read morecome to the drive thru or front teller station they actually remember your name! I have my business and personnel accounts here!

Someone tried to deposit a fake check, their solution was to not allow me to have online banking at…read moreall. Seems like an odd thing to do to me! I fell victim twice! Horrible bank policy

Wish I could give this bank a minus rating. If you want to feel like you are in a foreign country,…read morethis is the place to start. A non friendly veteran, senior citizen or American bank. All I wanted was change for an American $100 bill. I showed my veteran ID, my Arizona drivers license and told them I was a born and grew up in Bowling Green, KY all to fall on deaf ears. You MUST have an account to change a bill in this pitiful excuse for a bank. I went just up the road to PNC and they were more than glad to give me change and didn't ask for ant type of ID. Now that's what a bank is supposed to do in the United States of American!

I have been utilizing this branch since Wesbanco purchased Your Community Bank and United banks…read more(among others) and downsized their local branch offices last year sometime. My business was 'inherited' in the sense that the bank I chose to do business with was bought out, so in the spirit of expediency, I kept my accounts active. The people at this branch (none of whom I recognize from previous interactions pre-branch downsizing) have consistently been patronizing assholes who act as if they are doing me a favor to allow access my accounts or make deposits. The number of long personal conversations with other customers I have had to wait thru while waiting for assistance is unreal. The tone I have regularly received from staff, unless they really are someone's entitled, sheltered pre-teen child doing some sort of work experience program is utterly beyond comprehension. As of this afternoon, I have officially had enough of their 'fun and games' and will be working on getting my automatic deposits and payments switched to new accounts at another bank, as tiresome a hassle that that is. If you are looking for an area bank starting from scratch, do your research, I'm sure you'll find one with at least adequate customer service...it's definitely not Wesbanco or specifically this branch office.

From the owner: Founded in 1870, WesBanco, Inc. is a multi-state, bank holding company. We are a diversified and…read morewell-balanced financial services company, with a community bank at its core. We've built a national reputation as a safe, sound and profitable bank holding company while we have maintained our community bank orientation. We merge technology with people to support our commitment to personal customer service. WesBanco's banking subsidiary WesBanco Bank, Inc., operates branches and offices in eight states. In addition, WesBanco operates a century old trust business, an insurance agency, WesBanco Insurance Services, Inc., and a full-service broker/dealer, WesBanco Securities, Inc. At WesBanco what matters most to you, matters most to us.