Recently switched banks to PNC. I was dealing with getting into my account, password issues, for over two weeks. Customer service over the phone and online were no help. I was able to go to this location and Michael Lucas helped me out and was able to get me into my account without any issues. If going here, ask to speak with Michael and he will get you taken care of. read more

POS bank going to TD BANK and deal with professional support. PNC Bank are lying POS. I was lied to by a woman and the manager. And they care less about keeping a customer read more

We recently moved to the area and needed a local bank to get some documents notarized. I remembered that we had an account at PNC Bank. We went in and got excellent customer service and support from the Branch Banker Sara. Not only did she reactivate our dormant account and update our account information, she notarized our documents and faxed them. We bank at USAA but will also keep a relationship with PNC because with the excellent support we received, I now see why it is important to also have a bank that you can walk in to. Thank you Sara! read more

This location treated me very poorly today. I have several accounts with PNC and have been a customer for numerous years. They refused to notarize a document for me and refused to cut a cashier's check. Luckily, I went to a better PNC location in Centreville and received excellent customer service. PNC in Centreville cut my check and notarized my document. read more

I like PNC bank overall. The online banking is great and easy to keep track of my balance. The best things they have done is prompt notification of someone using my card number for purchases and reimbursing me for an online subscription that I ended the year before. All of these services were done online or over the phone. I appreciate there services. But when going to the branch I have been consistently had to wait in line for long periods of time. They try to distract your wait by having a hostess be friendly and talk to you. Put her behind a window and get her to help people. Is it some status thing for her to have a desk in front of the working tellers? Have a teller come out from behind the counter if someone needs special help. Too much waiting at this bank read more

I am not a big fan of PNC as a bank. I think charging for checking is terrible and I find it very frustrating. Closing account... however like I said they do have Safety Deposit Boxes read more

I have always loved the online banking with PNC; however, I had a less than pleasant experience at the first PNC branch I visited. The Manassas Crossroads PNC has been wonderful! Very friendly staff. Very accommodating. I have never had an issue going in, and I always leave feeling as if I received top quality service. I'm glad that I found a branch that provides such excellent service. I now can feel comfortable recommending PNC to family and friends! read more

Nothing personal against the Manassas location but this institution is a JOKE. I had the most dreadful experience with them. I totaled my car back in May it took them until late August to send my insurance company the proper information for THEM to receive payment. I called faithfully for months while all I got was the ultimate run-around inconsistent answers and harassing phone calls from their collection agency who had no idea that my car was totaled who mercilessly threatened me not considering the situation I was in. Once everything seemingly should have been taken care of through my insurance and warranty that I had on my car I called just to verify that payment had been received a young lady told me that nothing was ever received, then I freak out and call back and someone else tells me that they have received the payments. I am not one that complains often but oh my goodness what a disgrace in all aspects from Customer Service to the loan department it was a horrific experience. Not to mention the constant "uh let me check on that for you" extremely long hold then just to transfer to another rep who absolutely has no clue what is going on either. Today is September 23, 2014 and I have finally closed my loan with PNC Bank good riddance I will never associate myself with this bank for ANY reason. read more