The amount of personal contact was reassuring. Availability of staff and their competency made the…read moreprocess easier to understand. Also, the fact that Josh was able to make a last minute change for the loan and the closing went off as scheduled saved us a considerable amount of money! Further, he came to the closing to meet us and see that all went well! All in all The Ulmer Team were TERRIFIC.

My wife and I wouldn't have been able to make it happen without Josh and his responsive,…read moreknowledgeable team. We were first-time buyers, and they helped us through the process with clarity and care. Highly recommend!

I'm not exaggerating when I say Vinny and his team are hands down the best!!!!…read more His knowledge and experience and KINDNESS goes beyond expectations. As a veteran family we are forever grateful to Vinny for his amazing work and dedication. We have closed 3 mortgages with him and will continue to refer him to friends and family members as long as he is in business!! We love you Vinny! Thanks again for everything!!!

This guy is probably the most honest hard working creature in the business. He is tireless when it…read morecomes to getting clients what they need. If there was a sixth star I would give it to him. And the relationship doesn't end after closing. He is currently researching a regional for me that I didn't even know I could get! Well done, Mr. Fiordilino.

Outstanding service from this company. We dealt mainly with Evan and Lindsay, and they were…read moreresponsive, competent, pleasant, unfailingly so. They also presented the data and details with great clarity. Highly recommend this company.

Evan is extremely inflexible. He made the process a nightmare for us because we did not have…read moreadditional backup funds that he insisted on that were not closing costs or otherwise required by law or banking regulations. I sold off some stock to cover these costs, and when I had a hard time getting the recent sale transaction receipts, he stalled the entire process until I did, even though, as I said, the additional funds he insisted on were neither closing costs disclosed in the disclosure statement or required. They were simply funds he wanted to see us have. In fact, there were refunds on the closing costs because we had more than enough. On the day of the mail-away closing, we were rushed to get to work, they slipped in an agreement to allow them to re-verify all our information after closing, including our bank information, salary information, everything. We had no way to ask questions, show it to our attorney, nothing. Then, after the loan closed, we were told we would have to have a "post closing" audit of our employment and salary by our employers just a few months after our employment information was submitted to them and verified. I have never seen this before, anywhere.

Bryant Ruiz at Group One Mortgage is a personable and very knowledgeable Mortgage specialist. He…read morewent the extra mile for me, followed up on all the little details and and made the whole mortgage experience a stress free as possible. If he didn't pick up the phone right away, he always returned my calls as soon as possible. If you need help with a Refi, short sale or want to take advantage of one of the many programs out there, Bryant is the guy to call..

I recently closed on a new home and worked with Bobby Bashwiner at Group One Mortgage for the loan…read more Bobby and his team made the entire process painless. I met with Bobby on a Saturday morning which is important because I'm gone all week, and the application took maybe 20 minutes to complete. From there Andrea and Christine took over and communicated with me every step of the way through closing. The only surprise during the entire process was when a few days before closing Bobby called to let me know he was able to secure a rate that was lower than I had locked in, saving me tens of thousands of dollars in interest over the life of the loan. I'd give them 10 stars if I could!

Luis Kercado made us waste sooo much time and money when he knew the deal would not go through from…read morethe beginning. This guys apparently has no clue of what he is doing. Submitted all paperwork to a bank he knew would not approve our loan. Then after several months of reassuring us we would be ok and be able to close, he lets us know that the bank did not accept our paperwork and he had another bank that he knew would take us for sure- why wouldn't he have started there!? Rude and full if excuses all the time. Calling at every hour of the night (9pm, midnight)- extremely unprofessional. Don't waste your time, look for a different lender.

Great location. Incredibly helpful and friendly staff. I wish that it had teller services, but I…read morelive near the PBG branch so for me it is always a convenient location. Highly recommend.

I love this credit union! However I do have some Complaints…read moreabout it. The downside of the Jupiter office is they only have an atm no cash on site which would be fine if the atms weren't out of order almost every week. My second issue is my direct deposit. Sometimes it's there at 9am sometimes they have issues with the system and it doesn't show up until closer to 12. The rates are great the customer service is amazing just those few things are why I only gave 3 stars.