Strike 1 Stop stealing peoples money. I bought a car 11…read moreyears ago. The dealership selected Credit Union One because they had the lowest interest rate. However, I never got a payment book. I called and was told that the machine that makes payment books were broken. I was sent a cut out coupon that contained the info needed to identify my account when I send payment. Strike 2 I was given a savings account with the loan. I sent would send money to account. I got a check for $300 and was told the account I received was not to be used for savings but to identify the account. I opened a savings account. Strike 3 I retired in 2024. I tried to close the account but was told to leave it open I case I needed to get a loan. I didn't do anything with the account for a year. I got to check the $200 is gone! I got no notices or anything!! $200 may not be much but to a retired person it is. Definite crooks! Consumer beware!!

Lots of promises were made and none of them were honored. Hidden fees and restrictions, claimed to…read morebe "sister banks with lots of access to other credit unions" but none of that worked out. I still had to pay fees at my supposed included institutions

They have a double drive through but quite honestly they need to fix those potholes and it would be…read morehelpful if you could make an appointment to see a banker inside. We know that covid is a problem for everybody but come on some people have business to complete. even if I can just drop off the papers to be notarized it would be helpful since that is a part of the service that you provide with my business account.

Awful service. Lots of people working there but just one cashier open. Long waits. Senseless rules…read more Never banking at Chase

Have deposit ready before hitting the drive thru or atm. have been a customer here for years, and…read morehave been very happy with their service.

Customer service is personable and great. The staff is patient and friendly. I will always be a…read moremember.

Describing the debit activity on checking accounts. I know that money has been deducted from my…read moreaccount without justification. But because BOA makes debits without explanation, I have had to take screenshots to prove that they take money from my account without justification.

Some people are "QUICK" to complain, and never give "PRAISE". I am writing to give "PRAISE" to…read more Ms. Kate, the representative at the Royal Oak, MI branch on Main Street. This young lady was so very pleasant, polite and personable. She possessed a friendly personality. She was professional and was definitely all about providing EXCEPTIONAL CUSTOMER SERVICE . Bottom line, I left your store feeling as though I was treated as if I was a member of her family. NOW IS THAT CUSTOMER SERVICE OR IS THAT CUSTOMER SERVICE? :) I also would like to add I had one other interaction with Kate, and she gave me the same service the last time I came in the branch. :) LOL That tells me it wasn't just because she was having a good day. This is just who she is. She loves her job and loves helping people. This time, I came in to pay my car off, and when we were done with my business, Kate immediately started talking to me about all the promotions GCU was offering. She wanted to make sure I knew what was being offered just in case I would be interested in one of the promotions. Well, guess what? I was interested in one of the promotions that I would have not known about if Kate did not "GO THE EXTRA MILE" to share that information with me. She gave me a pamphlet with a smile and we both was glad she was able to be of assistance of me. LOL This young lady should be recognized for a "JOB WELL DONE". There was no way I could over look the service she provided. I had to come on here and give my review. I hope that management will RECOGNIZE this young lady with a monetary gift. She is certainly deserving of it. I will end this review by sharing Customer 101 quote with you that Kate exemplifies. #20 Customers come in many labels "consumer, client, patient, student, patron....it's how you treat them that counts. #60 Customers are yours for a lifetime if you treat them with care. # 76 It takes months, even years, to find a customer...only seconds to lose one. In closing, Kate is going to make sure the GCU member REMAINS a member of GCU. Thank you for your time. S. Brooks

Is there zero stars because I would give that. My furnace broke so I was trying to finance a new…read morefurnace and the HVAC contractor uses Genisys. They are not helpful at all when it comes to financial services like this. I make a very good salary and have a 720+ credit score yet they just turned me down for a $5000 loan for a furnace. PLEASE!!! Your loss Genisys because I will NEVER do business with your company and I will make sure to tell everyone I know the same thing.

Used to be a Charter One and now is a Citizens Bank, same green color......the color of money lol…read more Some points in their favor...... - ATM is never down - Friendly/smiling staff -Treats for dogs - At most the inside line has 1 person waiting - Candy for kids Thumbs Up !!

I am trying to leave this bank as fast as possible. The overdraft fee situation is out of hand…read more Last month they literally charged me $400 in overdraft fees in less than 24 when I specifically signed up for no transactions to go thru unless there were funds in the bank. I use a bank account for two reasons to deposit my social security disability check and to pay credit card bills. That's it. And every single month they are literally stealing money from me. I hate this bank and can't wait to change banks next year

The staff here are always kind and efficient. The fraud prevention service is the best. Highly…read morerecommended

Best bank ever! I have been a member of this bank for many many years but no other branch compares…read moreto this one! The employees inside are super nice. I order change with them weekly and have always got my correct order! Thanks guys! I

This DFCU is not located where yelp is saying it is and its mighty annoying and a waste of time. It…read moresays in the address its in grand rapids, this bug or whatever's going on with this location needs to be fixed by either DFCU or Yelp.

Seriously, after spending 15 minutes trying to get a representative on the phone and was being…read moreasked questions that were completely irrelevant or unrelated to my call. Then, only to finally to be told it was past normal business hours by 2 minutes because of the nonsense waste of time I was forced to annoyingly waste! After years and years, I'm ready to switch banks! I've had enough!

Comerica Bank is terrible. Their technology is horrific and they charging for fees that I've never…read morehad to pay anywhere else.

worst place to bank in the world. They talk about being so inclusive that is not the case.read more

My job was shut down due to the coronavirus and this company don't have anything in place to help…read morethose in need of help with payments over a million people are filing for unemployment and lives have been disrupted by the coronavirus. And this security credit union won't even help. VERY VERY POOR BUSINESS. Can't wait to pay this loan out