Been using this bank for over 13 years, it's been bought by several other banks interim, but the staff has been there a long time. The manager always takes care of me. Wether I call in or walk in, they always are helpful. I've had offers from other banks but I won't switch because of the service I get here. read more

Customer Service needs to be revisited with this bank. I had had nothing but issues with my HELOC. I submitted my application on 19 June. Its been almost 8 weeks and still no closing date. My processor, Andrea, never answers the phone and takes days to return emails and voice mails. I have never seen such bad follow through. I logged a complaint today. I've already wasted 8 weeks, too late to start over somewhere else or I would. Ugh read more

I love this bank and that is NOT something you will most likely ever hear me say. Normally, my words to describe banks are **$%@ -- you get the idea. Every time I'm here, I'm treated with the utmost respect and the girl working in front is especially nice. For a bank, they are great. Also, I've never seen one heroin addict hanging around here or even anywhere near here and I live in the neighborhood. read more

The people at this bank are very helpful and caring. I couldn't thank them enough for helping out with my disputes, and also adding a human element to it. They don't treat you like another number. read more

I love this location. Nice, helpful staff, ample parking, fast drive thru service. All PNC's are not created equal. This one has got it's act together! read more

PNC has withheld a $2500 refund check and lien release letter for over 10 days. Day 15 and still nothing in the mail. Customer service lines takes 1-2 hours to receive help, at anytime of the day. I have heard of this issue with several others. I urge any new customer to use another institution. The person that purchased my vehicle has not been able to register or drive it for over 2 weeks now. Its sits in his driveway. read more

Yes I feel the same way about banks I absolutely hate them but this one is great! The girl working in the front I believe her name is Natalia is one of the most thoughtful and most genuine people Ive ever met, she always goes above and beyond all your needs and expectations and does it all with a beautiful smile! I will always continue to bank here because of the great customer service! read more