June 21, 2023 - Wednesday…read more Review #433 - First To Review Today I was Happy to Walk In this New Genisys Credit Union in Shelby Township. Now I have a 3rd Easy To Access Location for My Genisys financial needs while cruising by in this area now too! I have been a faithful, pleased and satisfied customer with this credit union business for over 25 years back when their previous name was USA Federal Credit Union. Better Rates for Car Loans currently at 6.09%, High Yield Checking at 5.25%. Offering Flex Certificates RV, Home Improvements Loans with a Summer Loan currently at 7.24%. Over 32 Branches In Michigan with Surcharge-Free ATM's. They offer great Business Accounts with Discount Service & Rates. Genisys offers Investment Services: Home, Auto & Life Insurance Rates. I love their offer for Credit and Debit Rewards when using my Genisys Master Card & Visa for shopping or other purchases and transactions. I have used their current Smart Phone - Mobile Banking App as well during winter snow days when I can't bank in person. :-) All Genisys credit unions are Insured by NCUA. Bill Payment Service is great to Pay Bill's Online at home from their website so no more paying bills thru the United States Postal Service. Designate the date to transfer and pay a company when you set in Genisys Bill Payment Center. This Location Hours: Lobby: Monday - Friday 9:00AM - 5:30PM Saturday: 9:00AM - 1:00PM Drive-Thru: Monday - Thursday 9:00AM - 5:30PM Friday - 9:00AM - 6:00 PM Saturday - 9:00AM - 1:00PM CLOSED SUNDAY Phone Number: 586 327-4270 It was great to meet the customer service tellers here with their pleasant and knowledgeable personalities welcoming Me as always at Genisys, "Where You Come First !" (Their Slogan for many years) I recommend Genisys Credit Union To All and give them My Yelp Review With A 5 Star Rating!

The 21 Mile Rd Genisys Credit Union is the best ever! Every time I go in there all the Associates…read moreare professional, Knowledgeable & friendly. I am always greeted when walking in. Today I was assisted by Caitlin Bazerghi and Precious Brown. Even though this was my first time dealing with either of them, they treated me with just the perfect mixture of efficiency and friendliness that made me feel like a truly valued long-time client. All this makes banking a pleasure instead of being a chore.

I've been with this credit union for decades. They are very helpful! I needed a copy of a couple…read morechecks I had written back in 2022 and they found them and mailed them to me. They go above and beyond to assist you. Thank you!

Really disappointed because they would not approve a loan application for me until I turn in my…read more2020 tax return! Funny part is? I told them that I am waiting for my W-2 from my employer so I can complete my taxes. I needed them to help me because I was in a bind. I just paid off a $30,000 car loan with them and I have a balance of$5,800 on my daughter's car loan through this credit union. Still denied! I went to Christian Financial Credit Union and got approved for a $32,000 car loan. Bam! Geez Genisys on Hall Road...you lost a customer for life. Thanks Hope for nothing!

This is my go-to credit union in my area when I can't deal with Hall Road construction lately or…read moretraffic near Romeo Plank. Yesterday, Thursday Credit Union One had an ATM machine down, and the other drive up lines were too long with customers waiting, so I chose this one. THEN I came back today for some quick cash for the weekend. This establishment did not charge me a fee because I am a credit union member at another credit union which is a nice connection to offer a free service. Strange though instead of putting your card in sideways you have to put your card in front first. I was happy yesterday Thursday July 19th and this morning to withdraw some cash for lunch and the weekend. Drive up ATM is mounted flush to the building wall.. drive around back and it has a covered overhang during weather conditions. Sounds perfectly fine, quick and fast to me as a back up plan for Moolah or Mad Money, Located on 22 Mile Road and Hayes Road

Jon G. @ this branch was incredibly knowledgeable, helpful and compassionate when we reached out to…read moreaddress an issue regarding a family member's account being compromised while recovering from serious medical issues. We had tried to resolve the issues via the call center but we had not made much progress so we decided to reach out to a branch and meet with someone in person. We couldn't have gotten luckier to get an appointment with Jon. He listened patiently to the details of what happened and them immediately took action to ensure accounts were secure. He also reached out to the appropriate departments to ensure the investigation was moving forward. He also advised us on additional steps we could take at home to address security issues beyond the bank's scope. We left feeling like a huge weight was lifted! Thank you again to Jon for being such a blessing for us during this stressful time!!

I love this branch! They're always so fast. The tellers seem genuinely happy to help you.read more

Absolutely not! I was denied an account because I have several other bank accounts! May I add that…read moreall of my accounts are in good standing. I have excellent credit and a high stable income. The bank employee who denied my account never inquired where I worked, nor what I did for a living. I believe it's a blessing in disguise; my money was obviously no good at this establishment.

What a joke, I NEVER go to atm decided I'll make a quick stop for$80. Withdraw, said I was over my…read moredaily amt to withdraw? Wth? I have over 30k in the account and won't give me$30?? Of course was in hurry had appt. But went inside to find out why??? Did I mention I NEVER GO TO BANK? Is this fort Knox? Now I see where all the$$ goes, top of the line interior!! First have to get past the information desk, tellers behind wall behind information desk! So I hadn't member#, NO, I have atm card! Had to give license then wait for another person at desk to look into? For$80 bucks? NO ONE BUT ME IN THE PLACE... what do you think person behind desk asked me when she finally saw me? That's right member#, oh you don't have them license, why did I give it to information desk??? That's weird I don't why it wouldn't give you$$. Wow, I had to go!! Just give me my GD $80.!! Called me later to say there was a $79. Dollar limit?? What?? By who?? And why??? Who does that? She couldn't explain how that happened? Ur a bank you don't have security records showing who did it? I don't believe you! Then she said she increased it to$500. Wow you dint need my approval for that? Been a member 37 yrs, used to be great place, now reading all the negative reviews I see it's same as big banks don't gaf abt customers! I'm thinking of closing account, it's not convenient and they don't appreciate or respect that's it's MY MONEY NOT URS! I can get the same incompetence from the big banks. Dfcu sucks! Very disappointed "member". When I NEED to actually use this CU There's ALWAYS AN ISSUE!! I HAVE $ IN MY ACCOUNT, I HAVE ATM CARD, WHY CAN'T I WITHDRAW MY MONEY??​

I can't work these ATM machines anymore. Trying to do a deposit and it spits the money back and…read moresome of the money flies into the air, I have to park my car in the ATM lane to retrieve my money... I've had enough, it's been 4 years and I'm done. I'm going to a new bank on Monday. Every location is the same, ATM machines consistently malfunctioning. BYE!

I've been banking with Flagstar for a long time at several different locations. Great bank. Great…read morepeople.

This place sucks. The computers break down all the time, and I NEVER get out quickly…read more If it wasn't on my way to work I'd never come here. I need a new location stat!

I'd rather go to a different location. The "manager" woman is not very friendly or customer service…read moreoriented. The guy in front, however, is very friendly so that's why I gave two stars instead of one. You will be able to see from other people giving reviews here that they are very, very inconsistent with procedures and it makes your day very frustrating when they don't let you do something one day that you have done so many times in the past! It makes no sense. Corporate needs to re-evaluate who manages the bank to create a better staffed team that is consistent and customer service driven. After all, the whole job revolves around customer service.

Worst credit union ever. Sent me tax forms when I never saw a penny of what they are claiming. I…read morehave NEVER received tax forms from a credit union ever in my life. Also treat you like a bank not a credit union. They absorbed Another credit union I had a signed contract for loans through and arent honoring anything! Absolutely DO NOT open an account here! They are the absolute worst!

i use o like credit union in till someone went through my PayPal to debit card, to my account to…read moretake money from credit card online and transfer money to my credit card, person didn't get nothing because they close account gave new account. it seems since this happened they seem to put balance on new credit card and I am paying it back. They are wrecking my credit so I can't get another place to live and felt comfortable at one time coming here since some of people don't work there no more they are not that good no more. i was hoping to work something out since they messing my credit report so I can't get another place to live I don't care for them no more.

I was having trouble getting I touch with the branch I normally use so I reached out to a different…read morebranch. I left a message, they called me back and I got my business done.

This is the slowest Huntington I have ever been. If you go through the drive-thru, make sure to…read moregive yourself atleast 10 mins there. They seem very under staffed and the employees that are there seem very unhappy about it.