I came here to get some money from my savings for a emergency that I have a girl named Brianna…read moreattended me she didn't counted my money correctly and this never happened to me I got in the car I counted them it's was incorrectly but I go back to fight for my money that's missing and they said the balance in her drawer is correct there is no money I am upset with this place I do not recommend

Came in today to exchange Canadian currency to US, Eddy who greeted me as soon as I walked into the…read moredoor was so kind, helpful, & answered all of my questions. My Bank Teller Farzana was so sweet & patient with me exchanging the change. This is one of the best experiences I've ever had at any of the Chase franchises, will recommend family/close friends to come to this location from now on.

their atm stole 250 from me and when i filed a claim they denied it do not bank with them if you…read moredont want to be stolen from

I walked into the old familiar location across 12 Mile and panicked. Nothing there but an empty…read morelobby! There was nothing to fear though, as the bank had simply moved across the street to nicer digs. Always friendly and efficient service. Last time I was there the manager Becky inquired about my mother's health So you get the neighborly hometown bank happy horseshit but backed by a solid and solvent corporation.

The ATM wasn't accepting deposits so I had to see a clerk and normally I'm nervous to speak to…read morepeople but the woman who helped me was extremely kind, asked me about my day and had a smile the whole time! She didn't make me feel as if I was bothering her especially coming so close to closing time!

Waiting here at the lobby to create an account. Waiting for more than 55 minutes. No luck…read more Very rude customer support.

I was expecting a lot from this place because of all the people who recommended me to them but wow…read moreterrible. I contacted the loan department and they were extremely rude and got angry so fast. I am new to all this and was hoping to find a place willing to work with me and help me start with all this loan nonsense. Them being a credit union you would expect them to be a little more understanding towards students. Was going to set up a debit card with them as well but I think I'll wait and see if there's other better opinions in the area.

We have been members for close to 25 years. We use direct deposit, savings, checking and the loan…read moreservices. The staff goes out of their way to get to know the customers and take cng are of their needs. We're excited to see the new changes with the expansion of the facilities. If your looking for friendly, efficient, family orientated banking start here with The Local Credit Union! Debbie Anderson

Very intentional encounter poor customer interaction with teller. Very Insulting & Disrespectful…read more Plus the teller was entirely Wrong in her presentation of "policy" and continued embarrassing and berating my 95 year old mother. While the manager was sincere in trying to assist, she in No way repaired the harm done. No way I would do business with BofA again.

Oh my golly, possibly the worst branch of Bank of America - No one ever answers the phone, and you…read morehave to visit the branch to find out they do not have what you are looking for. But then Bank of America is the worst-rated bank that I can see here, so I guess the branch services probably reflect that. Worse yet, one employee did not appreciate me complaining. Oh... answering the phone would have been so simple for everyone. Anyway, I have never had so many problems with a bank when just calling to ask a simple "customer" question

Went to the 15 and van dyke branch. My Sister passed away on Sunday and I was coming in with a…read morecheck from my Lawyer for 2800.00 dollars to pay for her cremation. I asked them to release the check right away so I could pay for her. The teller was asking someone in a email. I had to go sit down and wait for 15 minutes and they said no go where the check is from then come back and deposit money. I took the check and asked the guy sitting in his office talking to the teller about her test scores,I asked for his help showed him pictures of my posts on Facebook of my sisters death so he could see I wasn't lying. He said the same thing no. So been a member for 38 years and so was my sister and my whole family. No understanding no sorry for your loss nothing.... So my sister got to sit in the hospital morgue another day while I have to run to the other bank and cash the check and pay them to cas it and then go to the credit union and deposit money so I can pay for my sister,because I have nothing else to do. I guess belonging to FreeStar Financial isn't as good as the party store,because they would've cashed it. You're not treated like family at this bank your not even treated like dart at this bank. I rate you a - 2

I used this quick, drive-up ATM machine while cruising Van Dyke on my way home from The Sweetest…read moreHeart of Mary Polish festival. My need of cash was for a cool treat at the Dairy Queen on Van Dyke near 21 Mile Rd. It sits out in the parking lot, so drive up, card in, choose options, and CASH OUT. Location near 15 Mile Rd. By a Tim Horton's :) I am not a member of Free Star but this credit union accepted my other credit union card in the "family of joint service centers". This working ATM machine is maintained and was stocked with bills on a late Sunday afternoon! I am happy it was here and will remember in the future when I am in the area "cruising" on Van Dyke, in need of fast cool cash for other needs of spending !

I think I've had it with this bank in general. Their ATM machines are the absolute worst, in the…read morehistory of banking! Has no one taken a Six Sigma course to get this handled? My gosh! And it's not just one location...they all suck! In this day and age of online everything, PLEASE!! SOMEONE DO SOMETHING!!

they have a very friendly staff and are concerned with their customers all the time. they would not…read morerush the customer and welcome anyone who enters the place.

ATM is rarely in working order. Go inside and there's 1 teller working and 1 working drive through…read more Several workers sitting at desks just looking around, no one offers to help although they see the lines of customers. Always the same.

As a Preferred Business account I would expect better service and courtesy. Mr YOAN or perhaps this…read moreis just his first name; opted to be a complete jerk and preferred to a stand-off person when I came to his window. Not sure where this will go but I'm heading to another Branch office

I came in a couple of days ago with a tough financial position between a rock and a hard place and…read moremy banker Ishan/Ishad (forgive me I can't remember names) was extremely helpful and friendly in assisting me to apply for balance assist and a credit card. Since I had no phone service, he even allowed me to use their telephone to reach customer support as fast as possible. The general manager was just as well-mannered and helpful and was very positive with his employees. I was seriously impressed by his work ethic and multitasking while assisting multiple customers at the same time.

I needed cash, and preferred a drive-thru. This place had both. Got my quick cash from my checking…read moreaccount, and didn't have to leave the comfort of my own vehicle. The parking lot is tore up and definitely could use a resurfacing. The drive thru ATM is SUPER tight for my huge party bus! Yikes- I had to navigate through it carefully, as to not take out both side panels of my truck! Never been inside, and don't need to, as long as there is drive thru ATM, and tellers. Which they have both of.