Longtime customer. Like the fact that they have lots of locations with ATM's. Online accounts…read moreworks great.

I changed locations and started coming to this one. Very…read morelovely women that work here. Never had an attitude or problem with any of them. Very professional and QUICK.

Kelly at the 9 mile and Gratiot branch is Great! She helped me a couple of times when I had no…read moreidea how to go about the transaction. She knew exactly what to do and was very patient with me. Thank you so much Kelly!

Melissa the teller is amazing!!! She always has a smile, is so helpful and such a delight to work…read morewith!!!

I have nothing but good things to say about cccu. My latest…read moreexchange was with customer service, Susan, helped me to understand how a levy against my account works believe me it was not pleasant, but she was quite helpful and walked me through the process with empathy and compassion. she called the legal dept. where i was put in touch with Alda, who by all accounts is the epitome of compassionate, she probably has one of the hardest jobs in the industry, and has a heart of gold. I am certain she has daily interactions with people like me or worse, some in foreclosure or bankruptcy who must be frustrated and angry and take it out on her. she was very kind and helpful to me and I believe that I was not the exception, I would dare say she treats everyone she encounters as if they were the most important person in the world. I am so glad these two souls work for our Credit union, I'll end by saying, we can put our money anywhere we choose, however, the way I am treated and taken care of in such a personal level by all the employees at community choice, there is no other choice for me, but to bank with them.

This bank is the most dishonest place to do business. I had to disputed billing charges with Latam…read moreairlines. I had to file the disputes 3 times over 3 months. They never filed them. I filed a complaint against the Dispute Manager. The day after she blocked my card without notice which is a violation of banking law. After being on the phone with customer service for 3 hours they informed the Dispute manager was to keep the block on my account until she finished investigation of my disputes, with had already been over 3 months. She also filed a fraud alert on my account which must have been shared with my other bank as they closed my account. I filed a complaint with the Banking Commission, the day after it was close several out of country online charges appeared. CCCU sent me an email altering they may be fraudulent. I ferified they were both via email and through an agent. The charges were pended at the time and set to be paid in 3 days. This same dispute manager removed my notice of fraud AND PAID THE CHARGES!!!! At this same time several card companies received false applications from us for credit!!!! This is not only unethical it is adding and abetting fraud. I don't know if this manger just leaked our data to these thieves or she was the thief herself and she was to receive the Adidas clothing which were the charges. All I know is this is the most dishonest bank I have ever delt with. I am out almost $3,000.00 at this point. At this point in time they had their lawyer send me FO&D letter. Well this dispute manager not only aided fraud, she also produced a fraud flag or fraud warning when I filed a complaint on her. This fraud allert was shared internatihionaly and the day she froze my funds and card my other bank account was cancelled! At this time I have retained coucil and we are going to push as hard as can be done to impose all criminal and civil charges against this scum!

Phenomenal, supportive customer service, which ultimately makes the client feel appreciated as well…read moreas relaxed!

Best branch in Michigan!! Staff goes out of the way to satisfy their customers and are very…read morepersonable. I am a frequent visitor at this location and will go out of my just to go here. There is never a wait time and you get assisted right away.

I have been a member for many years and have never had a problem and always had good service, even…read morewhen I had issues, they helped me.

I have been a member for years and I have always had good service. Michelle, is so warming,…read morepolite, professional and welcoming. Each time I have encountered her service it always been this way. She knows and does her job very well. She's definitely a plus to this institution. KEEP IT UP, GIRL.

Great credit union! Everyone that works here is always helpful and Shelly has been awesome every…read moretime I've sought a loan!

The staff ( Wendy, Shelly, Lori, et al ) headed up by branch manager, Leann Z. do a fantastic job…read more They provide great customer service and bend over backwards to accommodate any requests regarding my multiple Credit Union accounts.

I have been a member here for close to 50 years. My father had me join at 17. Great service always…read moreand they take a personalized approach to the members. Far better than any bank. Changes thru the years have never changed the service.

I want to start positive. Andrew, one of the tellers is always very kind and helpful. The rest of…read morethe staff, I have never had an issue with or a bad encounter with either. The teller Dashon I believe is how you spell his name, the older black gentleman with a ponytail (?) has made me feel very uncomfortable interacting with him for the second time coming in. His disposition immediately went from cheerful and friendly, talking amongst his coworkers, to condescending and cold once he began interacting with me when I was motioned to come to his booth. He would not make eye contact, very unpleasant tone as if I ruined his time to chat with friends, I guess. I felt like I was inconveniencing him, which is a very bad feeling after driving 35 minutes to get here. I am younger, 19 and I do definitely feel as he is ageist and doesn't feel like he has to make an active effort to treat younger people or people he doesn't like the look of with respect and kindness. To each their own but as a member of this credit union I truly do believe I deserve to receive respect, I do not come here to be mistreated I come to simply handle my banking needs, no need to allow personal feelings or childish regards to get in the way of a good banking experience. I reported my first negative experience with him over the phone, but after coming in for the second time having a worse experience with Dashon, I really wanted to make this review to let other young people or women know just avoid going to his booth entirely to be honest unless you feel like being judged that day just go to Andrew lol or literally anyone else.