I went in November to get some Vietnamese Dongs. I got 5 million dongs for $301. During my trip to…read moreVietnam, I found out that my friend got 7 million dongs for $300! About $100 difference! What a rip off. I just called the company and they told me that the rate was correct! They are thieves. I will never used them again. I just found out that it is now closed. Good riddance!

This is my go to spot to exchange money for foreign currency. The workers are always helpful and…read morecourteous. I would recommend coming here if you're in the city to exchange for the money you need. Keep in mind you should order the currency in advance for pick up.

Hands down the best exchange rates in the city. Even better than my bank. The lady in the front was…read morevery helpful too.

Whenever I travel abroad, I like to have some of the local currency with me. I definitely don't…read morewant to be that obnoxious American who only has USD. So I've gone to Heng Long for years because the rate is always good and the $3 fee is a steal!

Best rates in currency exchanges. This is your only stop. Forget the rest. You won't be…read moredisappointed!

I needed pesos for a trip to Mexico and I doubted that I had enough time to get them from my bank…read more Called the business owner to find out if he had them on hand which he did. Before I hung up he said that he was going to text me the directions because it can be confusing. True to his words, I got directions he promised. It was a good thing he did because it was confusing. You have to find the building and look for Suite 100 which is an office with lots of suites. There is a receptionist at the main desk who will buzz the business owner. He truly had plenty of pesos! I asked him if he keeps euros on hand for my future European trips. It's good to know!! Yes his suite is a little confusing but just go slow and READ his directions!!

CXI is the perfect spot inside the Great Mall in Milpitas, CA for exchanging your international…read morecurrencies or dollars for other currencies. I have been using them every now and then. Exchange rates vary daily depending on foreign currency highs and lows. Whether it's for Japanese Yen, South Korean Won, Hong Kong Dollar, Euros or Mexican Pesos, I never had any problems working with them over the years. Great solid service as needed and no additional questions asked. CXI does charge high fees for processing, which is included in the actual amount you're getting back and quite convenient if you don't carry a lot of currencies and don't want to go to a bank. Don't expect equal currency value for other currency values since CXI fees are high. Great place to cash in extra currencies in small amounts, especially after a trip abroad. Otherwise, pay more to buy more international currencies. I didn't know that most places don't accept 1 euro and 2 euro coins. Yes, those convenient coins are always leftovers after trips. Some currency exchange spots don't accept those coins either. U.S. banks are extremely picky. They would accept actual paper money, but not coins. Interesting. Glad to have CXI open daily here. I was able to exchange 19 euros at CXI with no issues this week. They may have limited amounts of currencies or too much of one type on hand. Overall, convenience works here. Staff is professional and nice too. If you have extra 1 euro or 2 euro coins, this place will take them. I'll be back.

Reserved currency online to pick up. The cost got the kiosk noticeably more than the online…read moreestimate and the agent blamed the rate. After I paid and got the receipt, it showed he had added an extra $5.95 fee without any disclosure. I went back and got a refund but it's pretty scummy to be charging customers without telling them or asking or posting. Their website says there are no exchange fees in California at company owned stores, so it looks like they're preying on people who assume these are required fees.

This location was a little hard to find (I blame this mall's weird layout) but I do love that it's…read morefurther away from the busier shops. Since it was closer to New Balance and Blue Bottle Coffee, finding a spot to park was quick and easy. I came back from my trip to Rome and had extra euros I wanted to convert back to USD. I walked in and didn't have to wait in line. The exchange rate was decent and left with cash in hand in less than 5 minutes. Woohoo! I will definitely use this place as my go-to for exchanges in the future.

I travel atleast once a year and currency exchange int. at Stanford shopping Center is my go-to…read moreplace to exchange some foreign currency. Customer service is great and I always make sure to call ahead of time to place an order! Vasuki and Erica always made sure my order is ready for easy pick up! And while it's not always guaranteed the friendly staff here tries their best to get a good mix of denominations when available. Overall, good location super knowledgeable staff, and convenient service when I can sell my leftover money.

The ladies that work here are very kind and they attend you expeditiously. No complaints at all I'm…read moreable to send my money at this place quick and easy.

I read all those bad reviews and don't understand them. After going to several places asking for…read moretheir rate I ended up there. The initial rate was horrible but after letting them know what the other exchange agencies proposed me, everything changed for the best! Rates are negotiable and they will always beat the best proposal you had somewhere else. I don't know how this could be better. 5 stars and +

I would have happily donated my 215 Euros to the needy or homeless people around Union Square than…read moreto exchange it with ChangeGroup. Read on to find out why... Don't throw away your hard earned money at ChangeGroup. Sketchy business with rude staff and hidden fees. If exchange rates were not favorable and I was ignorant enough to exchange my money, then that's on me. But this business goes out of their way to deceive customers. ChangeGroup has a don't ask, don't tell policy. Sarah, the teller took my 215 Euros and before confirming the exchange rate or service fees, quickly proceeded to count US dollars and handed it to me in one swift motion. I received a total of $178.15 (look at the photo of my receipt). There was a $5.95 "compliance recovery" fee and a whooping 14.94% service fee. She said the transaction was completed and that they have a no refund policy. If I agreed to those rates, then this mistake is on me, but at no time did Sara ask me or confirm the transaction total before quickly dispensing the funds to me. It's as though by counting and handing me my funds, ChangeGroup was off the hook. When I asked why didn't Sara confirm the final amount before completing the transaction, Sara replied saying that I didn't ask. What kind of business does this? ChangeGroup's business model is to quickly catch customers off guard and cheat them of their cash. When I asked to speak to a manager she said she's the most senior person despite there being a Deputy Operations Manager, Nazneen Shaikh (look at photo of business card). A quick google search of Euros to USD would show that 215 Euros would equal roughly $246 (as of 12/28/2018). I understand this is a business and they have make money, but not by deceiving customers of $68 dollars. That's just wrong. It's the holidays and I don't want to be sour, but I feel like I have to share this so others won't make my mistake. I wish that I could take all those euros back and donate them to a charity instead.