My HVAC system leaked and not cooling upstairs in early June. After unsuccessful effort by one guy…read more, and thorough search in Yelp, and after talking to several other techs I finally decided to get the repair done by Fusion. I am finally so glad for the great service of Andrew from Fusion. I found him to be very talented, honest, reliable, hardworking, committed. Probably attitude is not the best, little short-tempered, but that is acceptable while I get such a reliable service for complicated problems like HVAC. I would go with a less nice but reliable and honest HVAC guy to resolve my HVAC problems rather than super nice but unreliable tech. And of course the price charged for the repair was very reasonable. I guess service of Andrew and Fusion is already popular, but I wish further success of his business.

Andrew and team helped us repair a fridge and a dishwasher, and also replaced a hot water heater…read more They were fast, thorough, and communicative. Pricing was fair and transparent. Couldn't ask for a better vendor.

Chris repaired our dishwasher today. He was able to come the day after I called, showed up on…read moretime, professionally dressed and was a pro in every other way. He diagnosed the problem quickly, had the part with him and made the repair quickly. I was very impressed with him and this business.

Top notch place! My washing machine stopped working and I didn't know if it was time to throw in…read morethe towel and replace it. But after reading a review, here on Yelp, I gave my washing machine a chance. Chris came out the very next day and was extremely qualified and knowledgeable about my particular machine brand. Of course my washing machine worked perfectly. The experience was impressive even though my machine was behaving and working properly - I was assured that if it did start with the problem again, I wouldn't have to pay for another service call. I would absolutely use this company again. It's lovely to get a good service call from folks who are kind, friendly and helpful.

Called up today about an issue with my dishwasher. The gentleman that answered asked a few…read morequestions and walked me through how to fix it myself - which took about 30 seconds. I've had no shortage of companies change me a service call for something this simple but this guy helped me out instantly for no fee. To me, that speaks volumes about his character and integrity. Thanks so much.

Great service and honest! Was told that I needed a new stove because it was smoking.read more

This review is long overdue. I've called on Stanley's many times, sometimes for appliances in my…read moreown home, other times for help with an appliance in a home I'm trying to sell. (I'm a Realtor.) Usually, the news is good. I'll think an old appliance needs to be replaced, only to be told "This is an easy fix; it's got years of life left." Occasionally, the news is bad. ("Fixing this would cost you more than it's worth.") Always, their response has been prompt and professional. They under-promise and over-deliver.

Stanley is a classic mom and pop shop, downsized from a 20-store service in the day, as Beth and…read moreStanley ease toward retirement. I called them because their shop is nearby, and because the Sears guy who tried to fix my Kenmore gas stove last year left the stove a mess. Stanley scheduled for the very next day, followed strict covid precautiions, quickly showed me how the Sears guy had bent, stripped, and otherwise jimmied the stove igniter, then replaced it in about an hour. All working perfectly now, and he gives a one-year warranty. Don't retire yet, Stanley - I'm sure we'll need you for something else before long!

It's nice to know that if I need repair work on my appliances I know exactly who to call for fast,…read morefriendly and dependable service. The technicians are very knowledgeable and do a great job. For me they all score extra points for being sweet to my dogs. The nice people that make your appointment are awesome and they send advance text with confirmation and pictures to let you know who is coming in your home. They also call when they are on their way. I give them 5 stars and highly recommend this company.

Absolute Nightmare - DO NOT USE THIS COMPANY…read more If I could give zero stars, I would. This has been, without a doubt, the most frustrating consumer experience of my entire life. The "Service" (or lack thereof): We had a technician come out and repair our fridge. We got charged way over $1,000.00 for a replacement part - just to realize that the problem was not solved. After various additional visits, the technician gave up - and said there is no solution. At that point we (of course) asked for a refund. That's when the 'service' stopped. Entirely. The Phone Hell: Trying to get an update is a full-time job. I have spent a combined total of over six hours on hold with this company. When--and if--someone finally picks up, they are rude, dismissive, and constantly refer to a 'manager' (who is NEVER available, and ALWAYS in meetings...) needing to weigh in. Twice, I was "accidentally" disconnected after waiting 45 minutes. To call this frustrating does not even begin to cover the agony (and waste of time). The Stalling: Every time I actually get a human on the line, the story changes. Every call ended with "We will do this by tomorrow." or "You will hear from us by next week." or "My manager will call you back this evening." None of those things actually ever happened. It was blatantly obvious they are just stalling to keep the money without doing the work. It took us WEEKS to finally get our money back. The Verdict: Save yourself the headache, the wasted time, and the money. Do not go into business with them. Find literally anyone else.

Jeremy, the owner of River Run, came out this afternoon with his technician that was at my house…read moreyesterday. Literally, a few screws & WD40 and my locked oven was open in 5 minutes. Grateful!

I wish I didn't have to leave even 1 star. I baked 2 sweet potatoes 4 days ago & when they were…read moredone, the oven door would not open. I tried everything I found online to help. Nothing worked. I called River Run Appliance Repair on Tuesday, scheduled me for Thursday 8am-12pm. Of course, he arrived at 11:45. He worked on it for about an hour & could not get the door open. Had to keep looking online & calling his boss. He didn't even bring his own tools. Asked me for a coat hanger, which I didn't have the wire kind. Gave him a skewer which I had to throw away it was so mangled. Asked for a metal or wooden ruler. I mean come on. Then he gave up, but not before charging me $120...for nothing!!!!! He called his boss, I guess it was Jeremy, the owner. I could hear him saying that when I scheduled the appointment I agreed to the fee. NEVER AGAIN. River RUN from these shysters!

A FIVE STAR company with a Five Star Owner! Very fast, friendly and highly professional service…read more Worked neatly, explained the process, diagnosed the problem, secured the part and got our appliances back up and running. Explained the warranty on the parts and the repair. Appliance Hero will be our family appliance repair service from now on.

He did his best and we diagnosed it over the phone. He saved me $85. Nicest guy in the world. $85…read moreis a lot for me right now, especially that we determined that my washer has seen its end. I saved his number and will call him if I have other appliance issues, which I might soon, with my dryer.

I reached out to Appliance Yikes when the microwave component of my double wall oven stopped…read moreheating. The owner was highly responsive to my initial online inquiry and emailed me back with detailed helpful information (no strings attached). I decided to have him come assess the situation in person and he determined that it was going to be a pricy fix and we discussed the pros/cons of repair versus replacing the entire double oven. Although he would make no additional money off of my service call if I decided to replace, he didn't push me toward any particular decision. Instead, he provided me the information that I needed so that I could reflect on my options and make the most preferred decision for myself. He was also happy to talk with me about concerns I had related to my dryer and to run a few checks for me. This led to the conclusion that running my dryer on "energy saver" mode was actually causing me to have to run it through multiple drying cycles and that there was nothing tangibly wrong with the dryer. This guy is the real deal as far as being a knowledgeable and friendly repair person who cares about his work and his customers. I will most certainly be reaching out to him in the future whenever I run into appliance issues! Thank you!!

HIGHLY RECOMMEND APPLIANCE YIKES!! This is our 4th time…read morefixing our appliances. Microwave diagnose and replace, washer main board replacement twice, dryer element replacement. Super friendly, on time, very knowledgeable and respectful of property (wearing boot covers) Thank you Jack for being awesome!!

Had Professional Appliance do work on our dishwasher replacing the front cover. They were prompt,…read morethorough, and did the work in a timely manner. Cost was competitive, too. Would not hesitate to work with them again on other appliance repairs.

Who would've guessed that Samsung is not a common brand that appliance repair contractors can fix…read more I contacted a few different contractors with no success. It looks like they serve a large area, so when I called I was told that they would be in the Richmond area on Wednesday and estimated the timeline of 11-1pm when I called Monday. The interaction was super quick and cordial. I did a search using Yelp, contacted someone I've used before and others sent me a quote. The company I used previously did not work on Samsungs. Professional Appliance Repair responded and told me to give them a call which I did. Talked to them and they were up front telling me $79 for the service call and if they find the issue and fix it they charge would go towards it. This also happened to be a rental home I manage so they asked me for the tenants number so they can work with them as far as time line. Everything was seamless, they came out to the house that morning and worked with the tenant. They found an issue with the sensors, which required that they order the part. They indicated it would take 3-4 days or so to get the part in. They got the part in the following Monday and fixed it. They accept venmo which is what I ended up paying through. Overall great experience and super responsive. I would totally use them again for the rental and my own home!

my wife called for warranty service to our Speed Queen washing machine, they responded saying they…read morecould help, came out, diagnosed the problem, ordered the part said they would be back to install. 3 days later I called asking if they called Speed Queen to order the part, they said yes, I asked if they knew it was under warranty, didn't clearly answ the question then price to cancel the call 15 minutes before arriving saying they shipped the wrong part after telling me that he picked it up locally. I called Speed Queen, they had no record of Sincere Repair calling. The repair guy, Anslem, seemed to not reveal a true story, called another authorized SQ service provider, they fixed my washer, no charge, it was under warranty. Be aware of Sincere Repair Services!

At first you told me 99. Then I asked them.What's the ninety nine dollars for you said a flat fee…read more A technician has to come out to see how much it cost.So I guess the ninety nine dollars is his is fee to come At least the other person asked me to Give him the make and model then he will give the cost. Sounds excellent to me.