I've had several times of business with this company. Best service and communication I've had ever…read more People are professional and price is affordable.Highly recommend.

Last week Nick came out to my house to do my Bi--annual service on both of my heating and A/C…read moresystems. I've had many techs come out to my house over the years but Nick was one of most professional and knowledgeable techs I have seen. Extremely friendly, knew what he was doing and took the time to explain things where it made sense. I was actually going to go with another company for my next years annual contract but after meeting Nick and watching him go about his job, I'm staying with White Glove. You might find a few companies cheaper than White Glove but by sticking with them, I know I'm getting my monies worth. Thanks Nick for your professionalism and your work ethic. I wish there were more guys like you out there.

They were the first ones to respond to my request on Angi, and ultimately the ones I picked for…read morewhat I needed help with. So, I have a home warranty plan but...what I had was considered "a fixture" issue so I was on my own! (I might be looking for a different home warranty company now, lol). So Nick came over and talked with me and was really helpful. I had told him what was going on and it turned out that the real issue was my house's main water shutoff. That's major to me, and I liked the honesty as I was shown the list of pricing so I understood that these were set prices and that made me feel safer, like someone wasn't just trying to give a higher cost because I'm a woman. You may laugh but I still see that practice, so that was good to see. I called two other places and one (Benjamin Franklin) actually wanted to charge $350 dollars more for the same work, and then came down in price to be just $100 more than Southern...I know I'll never call Benjamin Franklin! I really had a good experience with Southern Plumbing and Nick was very helpful, prompt, did clean work that has a warranty, and I recommend this company.

Called for a tankless water heater issue. Very responsive; the techs came out in less than an…read morehour! After several minutes diagnosing the problem, the conferred with the manufacturer over FaceTime. I had never seen that before, but it added to my confidence in getting my issue fixed. They ordered the required part, and they came out two days later to install it and drain my lines. They temporarily got my hot water running until they could install the new part. Price was very reasonable, and the communicated with me over text and email so I knew what was going on the entire time. Highly recommend this outfit!

Shortly after leaving this review I was contacted by the owner of Advanced Plumbing. I'm changing…read moremy review because of their amazing customer service and their dedication to their customers being happy. He explained to me how my service was guaranteed for a year and that they'd gladly come by to replace my toilet for the new one of purchased at no cost. They showed up on time, kept me updated throughout the day and finished the job quickly. Now I have a new functioning toilet so thank you! Re-update They misquoted me on the replacement of the 2nd toilet which I had them do at the same time as the other I had issues with. (told me it would be $120-130 and the other one was free of charge) and now charging me $248. Also the bathroom smells SO BAD now. It smells like sewer water.

do yourself a favor and steer clear of this company! not only does the never answer the phone but…read morethey tried to rack up charges on you that are unnecessary and will ignore your questions and calls intentionally so that they can continue to add late fees to your bill. Apart from that, they have absolutely no idea what they're doing and the owner , justin , has absolutely no idea how to run his company. They will have to come back five times to fix the same issue because they don't take enough time or care to fix it right the first time and they overcharge you crazy amounts!! WORST RAN COMPANY IVE EVER SEEN. All they care about is how much they can get out of you.. sad.

I called Mr Rooter at about noon today because my water heater is not working properly and they had…read moresomeone out by 2:30 pm. Sean did a great job figuring out what was wrong with it. Arrived on time and was very friendly and knowledgeable. I didn't end up getting him to repair it, but the diagnostic visit was absolutely free (no hidden fees) and extremely helpful. I would definitely call Mr Rooter again. Thanks!

There was No Free quote, I also had a 75.00 off coupon that want applied when I paid 337. For…read morerunning a snake thru my bathtub, which Did not fix the problem!! I had a pipe crack when this was done And in return was quoted More Money!!

Came on time/ next day after inquiring, great service and very knowledgeable! fixed faucet and…read moretoilet quickly and price was very reasonable.

Pete was on-time, courteous and fair. His work was thorough and tested. Would highly recommend. His…read morepricing was fair. He was efficient with his time.

I was extremely pleased with the exceptional service that I received from Woodfin on August 5,…read more2026. Taylor Surkees performed an outstanding job as he methodically conducted the preventative maintenance process on my AC system. His professionalism, engaging demeanor, and expertise was astounding. Thanks so much for assigning this knowledgeable young man to complete the service.

I had my hot water tank drained and flushed. This consisted of the technician attaching a hose to…read morethe tank, letting the water drain in the yard while he sat in his car. For this I was charged $450.00.

I highly recommend 1-800-Plumber + Air. My air conditioner failed. They sent out a tech the next…read moreday who determined only a component had failed, not the entire unit. He was very pleasant, professional, and finished the job within two hours. The cost was very reasonable. I also called seven other AC repair companies. They all wanted a fee of up to $179 just for the tech to visit. None of them could send a tech as quickly and one company said they could send a tech in two weeks!

Great job! They were kind and quickly responsive. I appreciate the quality work, time and effort.read more

Our gas was shut off by the city following a leak. Plumber Near Me had some of the earliest…read moreavailability to address the leak, and sent out Tyler to diagnose and repair the problem. Tyler was great! He accommodated some specific requests of mine, took pictures of the issue, walked me through the process, and repaired it within 24 hours. Tyler went above and beyond in his responsiveness during and even after his job; answering post-repair questions I had and providing me with information I needed to give the city. The cost of the repair seemed high, but given the circumstances, I could not obtain other quotes so I have to assume it was fair. Overall, I am pleased with the interactions I had with Tyler and the work he completed!

The guys, Jesse and Mason, were prompt and knowledgeable. We had a leaking toilet, they diagnosed…read morethe issue, left go get parts, returned and finished the job, all in a timely manner I will absolutely use them again!

I've only ever called one plumber in Richmond to come back for repeat business, and that call was…read moremade tonight to Harry, that really should be just about enough of a review. But in case you want more details, I've had bad luck with plumbers. I get overcharged and jerked around... I called Harry because, well, he had one review on Yelp, and it wasn't a bad one and he isn't somebody I had called before. I don't think I was the nicest guy to him on the phone (not outright rude) but I did tell him I didn't really trust plumbers in the area based on my previous experiences. He told me his story, and it's basically that he worked for the big companies for years, knew their tactics, didn't like it, and wanted to do his job for an honest price. He went to my house and unclogged my kitchen sink. Guess what, when he called me to tell me how much it cost, it was in line with what he told me when I first called him. He didn't jack the price up on me, he didn't rip me off, he was honest. He fixed the problem, he charged me what he said he would charge, and there were no additional fees. Tonight I called him about another issue. Like I said, he's the first plumber that's gotten my repeat business and he will continue to get my business as long as I still own my house in Richmond, which I hope not to for much longer, and am planning on putting it on the market this spring, if anybody is interested... just kidding, sort of... no, not really, I am not kidding, I'm ready to sell it. I can't be a long distance landlord anymore. But enough about me, if you need a good plumber, call Harry, seriously.

Update: 10/9/2025. I had an issue with my toilet as it wouldn't stop filling. Harry kept his…read morepromise to help with my future plumbing needs. He squeezed me in his schedule and updated me the day of service multiple times concerning his arrival. He is honest, kind, professional and VERY knowledgeable! He also has the most reasonable prices I have EVER seen for a plumber. I couldn't give him a higher recommendation. I'm recommending him to everyone in the Harper's mill area where I live. So grateful we found him. Below review from 7/2025 I have never left a 5 star review from only talking to a business owner, but please read on. I left Harry a detailed message about a couple of toilets in my 4 year old home leaking from tank to bowl. I thought maybe the flapper, but when it happened to an upstairs & downstairs toilet around the same time, I panicked & thought it was maybe a plumbing system issue. Harry called me back promptly & let me know right up front that he was fully booked until August. But he also eased my mind by reminding me that the toilets were all put in at the same time, so more than one could have components wearing out at the same time. Since I only had leaking to the bowl, I changed the flappers & now they both work great! Even though he was very busy, he took the time to call me back. Even though he was booked until August, he listened to what I said. Granted he didn't try to diagnose over the phone, but his common sense, honest approach prevented me from calling another company for an emergency that I didn't have. He was right. I had two toilets with faulty equipment at the same time..a coincidence! I would highly recommend Harry; he is busy for a reason. I would schedule with him in the future if I needed a plumber.

Can I rate negative stars? I asked Bryan to work on putting in a drainage system for me. I've had…read moredrainage put into 4 other backyards in the past, and they have always used shovels or ditch witch to minimize damage to the yard (at most 6-12" across). Bryan, without first discussing with me, used an excavator and completely destroyed my lawn - tore up an area measuring 10 feet by 50 feet where there once was grass, and now there is not (photos 1 and 2). Since it wasn't in the contract that he wouldn't destroy my lawn, he says he completed the job with excellence. Further, the end of the pipe where it's supposed to empty out (third photo) is completely buried in soil so this will not actually drain properly. Finally, I politely expressed dismay at the damage and asked to discuss it in person. He proceeded to send a barrage of insulting and nasty texts. Buyers beware.

UPDATE: Cassandra of Drain Works reached out and apologized for Bryan dropping the ball and asked…read morewhat they could do to make it right. Separately Bryan extended the services of Drain Works for any future plumbing needs. I'm glad I kept the lines of communication open because I have since called on Bryan to help after I used another plumber who did disappointing work and left a mess, both figuratively and literally. Bryan went above and beyond to make sure the work was done well. Even though he worked late into the evening and even though it was a Saturday Bryan returned first thing the following morning to finish up. Cassandra kept me in the loop regarding his ETA. Once again Bryan did an outstanding job. He is conscientious, diligent and passionate about his chosen trade. On top of that his cleanup is great. I'm glad I decided to give them another try. It turns out Drain Works has been in business less than 2 years, so they're a young company that is putting things in place to make sure their clients don't drop through the cracks again. As with anything in life, stuff happens. It's not so much what happens, but how people/businesses respond to them. My decision to give Drain Works another chance is because of how they handled what had happened. That Bryan does great work at a reasonable rate so good value also helps. I look forward to working with Drain Works on my list of plumbing maintenance and improvements. ORIGINAL REVIEW: BE WARY OF HIRING DRAINWORKS LLC/BRYAN MARTIN. I first used Drainworks at the end of March and Bryan did a great job. I have since had TWO no-shows from Bryan even after he messaged saying he would be here. I had waited on Bryan because he said he was sick, so no worries. I let him know I was waiting on him before I could move to the next step but he was sick so I completely understood the delay; I would postpone the other tradesman until Bryan was able work on the plumbing modifications. After he was back up and running Bryan offered to come on Monday 4/22. I said it was OK to come later in the week if he needed to ease back into work and catch up on other jobs; I could wait a few more days. Bryan said he would come Tuesday 4/23. Because I hadn't heard back and was concerned that he was still sick, I messaged on Thursday 4/25 to check in. He said he was feeling much better and was back to appointments that very day. Great news! He would come on Monday 4/29. He messaged late Monday saying he would come the next day. Tuesday he messaged to apologize he had an emergency and had to fix flooding at a client's and couldn't make it. He messaged on Wednesday and let me know he would come around 3 PM. At 4:30 he messaged to say he was 20 minutes out, then NOTHING. I messaged him a couple of hours later asking since he wasn't coming would he be here the following day or the day after that on Friday, May 3 but I didn't get a response. OK, it was late in the day so no worries. I heard from him the following day, Thursday, saying he would be here Friday at 10 am. Then Friday came and went. NOTHING all day. NOT COOL DUDE. On top of that I have had another contractor on hold. I've also seen on Nextdoor.com where other people have shared similar experiences. I could have done so many other things--including help a friend get her car that had broken down to the mechanic's--had he let me know he wasn't coming. I'm now behind on the project and have to find another plumber. NOT COOL DUDE.