Recently, I made the worst mistake, purchasing an air conditioner and 10 year service warranty for labor from PMI Air Conditioning. Find out through the manufacturer that they never registered my unit. Funny how they took my money for warranty but never registered it. I question if the initial installation was correct, I have had constant humidity, reoccurring issues and had to withstand listening to the service manager screaming at me. PMI has been a nightmare, they are incompetent, and failed to fix my air conditioner after repeated attempts. Never have I been so aggravated by a company. After a month of no air conditioning, PMI gave me back a refund for my service warranty. DO NOT MAKE THE SAME MISTAKE. PMI IS INCOMPETENT, RUDE AND YOU WILL HAVE AGGRAVATION AND NO AIR CONDITIONING. read more

When Esteban was there it was a different company. Now they are incompetent and rude. If you wish to get aggravated by all means hire them.

PMI was very prompt in response to my request And was able to be here on a Saturday. I recommend them highly. read more

I placed a request for quote at 4 in the morning on a Thursday morning. Estaban got back to me before 9 am with a promise to come check out my unit the next day (Friday), which he did. Unfortunately, my very dependable old Carrier unit of over 20 years finally wore out. After checking out my unit (Friday) and us going over the cost and details of a new install, we agreed on the terms and John and Mike were promptly at my house Monday morning and did a fantastic job installing my new 3.5 ton York unit. The unit is very quiet and I look forward to my power bill going down. Thank you, PMI Air Conditioning! Highly recommend! read more

Izzy the AC tech was very informative, professional and knowledgeable, not only are their prices affordable and competitive in addition Izzy was an all around awesome AC tech. I'd definitely use them again and recommend them. read more

Had a great experience with these guys recently. We're new to the area and haven't had much experience with central a/c systems. They were able to get there within a day or two, told us what we needed to know, made a small repair, and charged a fair price. Will definitely call on them in the future. read more

Total ripoff company DO NOT TRUST THEM!!! They told me they put my new heater A/C under warranty with my ten year maintenance program when they installed my unit. Find out they save money by only putting my A/C under warranty hoping your heating unit wont need a new heater coil. Then when I call for service they tell me they wont service my area no more. But they took my money then decided not to service my area in Bonita Springs. So now heater coil wont work after 3 years, warranty good for ten years But they never put my heater on a maintenance warranty but they charged me and they wont service my area in Bonita Springs, so what good is maintenance program but they took my money For that also. Thats called stealing. Funny they took my money for service and maintenance program when they installed my A/C unit...they are differently thieves do not trust them. They do the usual tell you everything but there liars and unreliable. Worst company I ever dealt with.. read more

I just had a coil replaced by PMI They went the extra mile and called Rheem to verify that it was under warranty. I saved $800. ! (Air around The Clock was going to charge me 1300. )They came the same day. I highly recommend them read more

The possibility of giving Esteban and PMI Air Conditioning 10 stars is not possible on Yelp, but BOY do they deserve it. I needed help with my AC and I called and spoke with Esteban. He was very polite (even when I could not fully explain my issue). He said he could come out and take a look at the unit, so he gave me a time and what do you know he was on time and very professional. I'm still amazed that he came out the same day! He looked at the unit, answered all my questions (I think maybe I asked about 100), and explained what was going on and why! It was like magic...just like that he got it not only working, but working well again. PMI Air Conditioning is now my go to for all things AC!!!! read more

Couldn't ask for better service. Mike came out within a couple of hours, troubleshooted the problem quickly, and had my AC up and running. Best part is...they don't charge for 2nd opinions, only the work done. In my case it was a simple fix, I wasn't charge ANYTHING! read more

PMI Air Conditioning failed to properly install a new YORK Heat and A/C unit. It took approximately five appointments over 30 days to constantly â correctâ mistakes that they overlook during installation. As consequence, they had to replace parts twice,and almost reinstalled all over again.I have complained to PMI about unit generating humidity in my home for the 2 months right after installation. In spite of the installation â correctionsâ the problem is still NOT fixed and persist. First time I let know Service Manager S. Mendez about this issue he sent tech #1 to change the expansion valve as was not working in removing humidity properly. Tech# 1 came and replaced expansion valve and assured me I shouldnâ t have humidity issues anymore. Unfortunately, the Unit still was generating humidity. So, I contacted Mendez again. He came to my house when absolutely everything was freezing inside, objects, furniture, walls, etc and at the same time the humidity felt very strong. He said to me, he didnâ t feel anything and maybe I have a leak or it was the insulation of my house. I told him I didnâ t have any leak and insulation in my house is perfect as I never had this issue before with my 10 year old A/C unit. At the same time he suggested buying a new expensive air exchanger that they were starting to sell at the moment to take care of the problem. He sent a tech again to check on their unit and while being here he noticed also the thermostat was not working properly. After, a couple of days technician #2 showed up whom right after stepping in to my house told me he acknowledged moisture in the air. After inspecting the unit he apologized to me and confirmed the expansion valve was broken and needed to order the part again and come back and install it along with other adjustments he needed to take care of as cleaning the copper line and adjust Freon as it was high according to him.Tech #1 and Tech#2 showed up one more time. Again, assured me I wouldnâ t have humidity issue again and tech#2 asked me to follow up with him within the next days. I did follow up with him to let him know that I didnâ t know why the unit is STILL not performing as it should? At night is even worst as Iâ m not able to sleep due to condensation this machine generates. He replied to me in a hostile tone that he didnâ t know? And he recommended a second opinion from another company. Really?I called Service Manager to follow up,he came to my house and said to me one more time he didnâ t feel anything wrong without inspecting anything in the handler or in the unit outside. He checked the thermostat and told me it was the thermostat that was not reading correctly. He asked tech #2 to replace it but tech#2 forgot about it. So, Mendez changed it for a new one and set it up in a way that is constantly running and freezing up so high that I have to rise temp at 79. At night is extremely humid and hot and if I lower the temp at 75 it freezes up so much and shuts off and humidity increase even more. This is really very frustrating along all the stress this company is causing me with their nonstop mistakes. I contacted one more time Service manager Mendez and let him know the unit is freezing up during the afternoon with moist and late at night shuts off and condensation occurs is when it feels the worst. Very early in the morning I could see my footprints on the floor.So, he replied to me that this is â normalâ and what I can do is to BUY one of their new air exchanger they sell to correct the problem. I told him I was not going to do that because I already paid almost $4,000 for a brand new A/C unit with not only factory warranty but PIM warranty as well where they promised return in the event their A/C unit fails to work. He got very upset, screamed at me and hanged up the phone. No follow up from PMI as of today. They will not stand behind their product once you have an issue with it. read more

After Irma, our FPL bill went up 7x! FPL said their meters never break (really?), but I called PMI A/C to come out. We have worked with PMI for over 5 years; they have replaced our system and have serviced it also. Esteban came out today and went thru his troubleshooting thoughts/processes with me. So we started at the inside unit; went to find the outside unit; he added refrigerant and explained the reasons he did not think there was a leak- only normal refrigerant loss. Then he cleaned out the inside unit- lots of details that i won't bore you with, but he explained all along the way... and i do ask a lot of questions! All is running well now, and i signed up for a very reasonable 2x PM's a year program. Esteban was our a/c technician today- and we have had other PMI technicians here for both A/C and Plumbing and they all are very knowledgeable in their professions. You will do well going with PMI. I trust them read more