I had to update my review after a visit yesterday. Its been a while since I had been here, and it…read morehas really changed. I walked in, and the clerk behind the counter didn't seem like he wanted to be there. I looked for the flavor board, and it wasn't on the wall but was replaced by a cardboard sitting near a sofa. I had to guess what I liked based on past experiences rather than a helpful employee offering suggestions. He didn't seem to know the products at all, and after filling my bottle forgot to put a label on it. Another employee, a woman seemed to know a little more, and checked me out along with accesories I needed. They forgot to ask if I was military even, I guess that discount is gone? The store felt very unwelcome, and I just wanted to get my gear and leave. The old staff that was there was always so great, and on top of recommendations etc., and I am not sure if they left or not. I am going to try other stores that have opened up next time.

Very helpful and nice. Relaxed atmosphere with no pressure to hurry. And an extensive selection of…read moremods and flavors. They are honest with their opinions on products, and won't sell mods when they don't have the replacement or upkeep parts for them.

Gave 5 star review,but now I m going take that back to 1 Star poor service , got open box which…read morecost me $80 for that morph 3 kit the seal sticker for the screen was not sealed it had been peeled and seal back again , after while smoke one of coil leak I change to .02 , it was ok but somehow decided on look at box again , I didn't realize they gave me different model color the box had blue print color I got what was a black morph 3 , complete dirt me for that price never buy again from there I don't recommend them .. lousy .. I m pissed and learn hard lesson for the first refill vape device .. will get other some.wvere else

Employees here are alway friendly and helpful. Today Wesley was so nice and helpful. Thank you…read moreWesley. Drake is very nice and helpful also on previous visits.

BMV&S has multitude selections of disposables. It multiplies everytime I visit…read more Customoer service knows what they recommend based on your preference. Prices are competitive.

Everyones very polite and kind! Love going here ! They have great products! They let u build…read morepoints! And get great discounts!

I'm a Libra and have trouble making up my mind, so I felt sorry for the salesperson right from the…read morestart. She was so patient and made great suggestions! I love my new bong!!

So, as I suspected the unkind "manager" was NOT the owner, the ACTUAL owner was not only rapid in…read morehis response to me, but was quite professional, and very courteous. Had a long phone conversation with me, and during this phone call, I realized he's someone that cares a great deal about his business, and moreover his customers. Now that's good customer service! I'm glad to have my favorite vape shop back! They really do have great prices, and the employees TYPICALLY treat their customers great. That is why receiving anything less, was such a shock! This shop is HORRIBLE WAS our favorite vape shop, MOST of their employees are great... but, I don't know if the owner is new to this , or just a jerk, but... Here's what happened: we bought a new vape, that was a really nice vape, however... They had no extra and I like to switch up my flavor so, to do this I needed more pods. As I'm buying the vapes I ask how do I switch the flavor because as I said, I am new to this. I know LITERALLY NOTHING about the devices, or even HOW they work....The guy tells me oh, for that you need more pods... Cool I'll just buy the extra pods I say as we are spending over $250 already(for mine and my husband's new vape. They didn't have the pods, he said "you can buy them anywhere" OK, we tell him we will go to another shop and try to buy the pods for that vape. Those pods were not sold at two other vape shops that we attempted to buy them from, so this vape is obviously a no go for me... We go return to return the item(s) and the guy we JUST bought it from said "we don't do returns EVER" keep in mind we LITERALLY JUST LEFT, so he calls the "owner " I say owner and quotes because I'm using that term very loosely... His owner comes in chopping on a sandwich and CLEARLY stoned out of his mind... Now, I don't care about what people do in their free time, or even at work, to be clear... I get that you work at a smoke shop, but we're in Cheyenne Wyoming, where pot isn't even legal! LOL! This guy was really laughing at us and blowing us off completely! Telling us there wasn't anything he could do for us to make a long story short... Couldn't exchange a $50 UNOPENED item when we just spent $250? And tipped 15% I'm so confused! In the end we exchanged the vape for two disposables and TWO once VERY loyal customers are POOF! GONE!

Very knowledgeable and helpful people working in this shop. They know their stuff. Great little…read morelocal shop. Better than GameStop

Horrible customer service. I waited about 15 minutes in an EMPTY store and had to flag someone down…read moreto get an answer. All I got was you need to use the kiosk then they just walked away. How rude. I took my business down the street where I was greeted warmly and treated with respect. A great old school shop. I ended up spending about an hour there and spending over a thousand dollars. Do Better. I would never recommend this place to anyone.

Love once upon a child! The people are so kind and…read moregenerous! The items are such a good deal! My go to when we need any items for my grandkids! I can't thank them enough for making items affordable for me and my family

Surprised for a second hand store , it does not have a stanch of old clothes or B.O hitting me in…read morethe face as I entered. My first thought wow! this store is organized and well kept. All the clothes were on hangers, sorted by same items. I thought made it so much easier to peruse through. The staff here were friendly and very helpful. They only had their spring and summer collection displayed in the store. Its still cold for us SoCaL blooded people. I enquire if they still have any winter jackets available? She asked if I have a few minutes to wait while she pull from her stock room. She came back with two plastic bins. We walked out the store with winter jackets , gloves , hats and scarfs for my 4 girls. Thank you! for such an awesome service and keeping my children warm during our vacation trip driving through different states. Didn't realize its still cold on this part of the states.

Service and selection here is unbeatable. We do small shows for the kids and neighbors and I've…read morebeen coming here for years to get what I need at a great price for all of our shows! Keep up the great work!

This place was awesome. It's veteran owned. The owner is super friendly and helpful. The price is…read moresuper reasonable and a lot of items I haven't seen in other places. Would definitely drive a bit further to go here. Highly recommended! Great selection.

I love this place! A great store, great prices, and some truly unique finds. I bought some early…read moreChristmas presents. I will definitely go again the next time I'm in Cheyenne!