Super nice people here that will go above and beyond to help you out. I was looking for a specific kava drink I love called Leilo in a Pino Colada flavor. Jenny the GM ordered it for me and not only that but price matched discounts I got at other head shops. Aurora was the one to initially send my request in to the owners and Cait and the other staff have all remembered me just to give me a discount! They are so sweet and will go way beyond expectations to keep you coming back. Definitely worth coming in and finding out for yourselves! read more

Great and friendly staff. Very clean shops!!! The staff always willing on helping out!

I went in to purchase some hemp flower pre rolls. The girl behind the desk was helpful and chipper but didn't know the product very well which is ok. What I'm upset about it when I got home, I poured the pre roll out because I do not need a whole joint to get the effect I need. When I poured it out, I noticed its smelled nothing like hemp and also looked nothing like hemp. After further research and discussions with hemp growers, I am more than 90% sure it was synthetic weed. Very unhappy that this is labeled hemp. It's a lie. As someone that struggles with anxiety and uses hemp to cope. This was not ok. I will be sending the remaining product to be tested to know for sure. I also reached out to the company and have not heard anything from them. read more

Up'n Smoke - Contents in pre roll - Head Shops Near Me - Fort Collins, Colorado

Colin was very nice and helped my friend and i buy our first bongs! he was very patient and gave us great explanations on the pros of each one. 10/10 would recommend -crush and squirt read more

The employees here great. Always very helpful with finding exactly what I need and are very patient.

Honestly, this has been the best shop I have had the pleasure of walking into across 8 States. In every sense possible ironically. Interior Appearance - 9/10 Cleanliness - 10 Glass - 9/10 Electronic Devices - 8/10 Accessories - 10 Environment - 10 (Incredibly Welcoming) Location 9/10 (*Parking is limited because of this*) Price Point - 10+ (They have some of the best prices I have ever seen, matching or beating most Online prices before shipping) Staff Knowledge - 10 (Ashley, the Store Manager, is on point! If you are new to the lifestyle, ask her for a 101 breakdown on what you are curious about that brought you in) If you have a practical return that you know you need to swap out or take back, you don't have to be afraid here like most places. (Personally Experienced!) I will be a longtime customer here, as well as anyone who asks my opinion if I can help it. read more

Overpriced even with 20% off. I paid $9 for a little glass pipe they bought for a dime. Been there twice and ripped off both times. Only reason I went back is because I live two blocks from them and I'm a paraplegic. I will never go back there again. This shop is for the stupid college kids that have more money than sense. read more

Great prices and customer service! They usually give you a coupon or card for 20% off your next visit, which is nice. They have a CBD Bar every Friday, all day, which is totally cool! read more

Terrible service, they couldn't wait to get me out of the store before I even walked in. They prefer to stand around and BS with each other rather than help customers. read more

Second visit same as the first !! So I had to write a review. Have a great selection!!! Best prices I've seen. And most of all. Kind knowledgeable helpful folks behind the counter. Keep it up!!!!....in smoke read more

This plays rips customers off by selling low grade products that are subject to break in 24 hours. Upon returning the product your told "its a cheap product that was not meant to last.We can fix it by selling you the same product again at half off!" They wanted more money for something they just told me did not work and was cheap and I should have been told at point of sale",I said" Your right said the manager, but we won't take it back or replace because it is cheap." Exact words. Male manager with Superman shirt,Beta male tried to act tough. Walked away like a girl. frustrated cause he could not rip off more from me.Don't go,protect your money. Trust me,you'll thank me later. Disgrace to the community. I am making an official complaint in the morning with the Fort Collins Better Business Bureau. I will campaign through all Social Media Business reviews alerting the public to this company and the negative,insulting manner in which their staff does business with a public that keeps them employed. read more

if I could rate this place higher I would. Ronnie is the nicest guy ever and always willing to give you a deal! I've been to almost every smoke shop in town and this is by far my favorite, it's got a good selection and so many price ranges. read more

Up n Smoke scammed my friend and I. We have come here a number of times and they are always very nice and helpful. I went in 2 days ago and was going to buy the Suorin vape. The girl working told me everyone says they aren't very good and convinced me to buy the iCare solo. I purchased this product and a salt nicotine juice to go with it. she filled it for me in the store and set it up and it hit once and was ok but as i proceeded to hit it when i left the store it was very strong and hurt to hit. later that night i realized this was not the product for me. the juice spit into my mouth when i drew from the vape and the juice squirt into my eye from the device!! um ow. anyways i called and kelsey said they would be happy to switch it out and she would talk to the manager. we go in and the girl who sold them to us originally said there was nothing they could do. she hit it and did not enjoy it at all and said "i'm not used to the i care" but had a giant box mod in her hand.... very disappointed now i'm stuck with a vape that does not work at all. read more

Super helpful staff!!! Excellent glass pieces for all your needs. Some of the prettiest functional art. Remember to bring a receipt from Infinite Wellness for a 20% discount. read more