So, as I suspected the unkind "manager" was NOT the owner, the ACTUAL owner was not only rapid in…read morehis response to me, but was quite professional, and very courteous. Had a long phone conversation with me, and during this phone call, I realized he's someone that cares a great deal about his business, and moreover his customers. Now that's good customer service! I'm glad to have my favorite vape shop back! They really do have great prices, and the employees TYPICALLY treat their customers great. That is why receiving anything less, was such a shock! This shop is HORRIBLE WAS our favorite vape shop, MOST of their employees are great... but, I don't know if the owner is new to this , or just a jerk, but... Here's what happened: we bought a new vape, that was a really nice vape, however... They had no extra and I like to switch up my flavor so, to do this I needed more pods. As I'm buying the vapes I ask how do I switch the flavor because as I said, I am new to this. I know LITERALLY NOTHING about the devices, or even HOW they work....The guy tells me oh, for that you need more pods... Cool I'll just buy the extra pods I say as we are spending over $250 already(for mine and my husband's new vape. They didn't have the pods, he said "you can buy them anywhere" OK, we tell him we will go to another shop and try to buy the pods for that vape. Those pods were not sold at two other vape shops that we attempted to buy them from, so this vape is obviously a no go for me... We go return to return the item(s) and the guy we JUST bought it from said "we don't do returns EVER" keep in mind we LITERALLY JUST LEFT, so he calls the "owner " I say owner and quotes because I'm using that term very loosely... His owner comes in chopping on a sandwich and CLEARLY stoned out of his mind... Now, I don't care about what people do in their free time, or even at work, to be clear... I get that you work at a smoke shop, but we're in Cheyenne Wyoming, where pot isn't even legal! LOL! This guy was really laughing at us and blowing us off completely! Telling us there wasn't anything he could do for us to make a long story short... Couldn't exchange a $50 UNOPENED item when we just spent $250? And tipped 15% I'm so confused! In the end we exchanged the vape for two disposables and TWO once VERY loyal customers are POOF! GONE!

My husband and I recently passed through Cheyenne and stopped in this shop. The staff was friendly…read moreand helpful and quite funny. I don't remember the name of the young man that helped me, but he was tall and thin with brownish hair. Very polite and explained the refund policy to me thoroughly. The decor is pretty outdated compared to some of the other vape shops we've been to, but I would highly recommend this business.

BMV&S has multitude selections of disposables. It multiplies everytime I visit…read more Customoer service knows what they recommend based on your preference. Prices are competitive.

Everyones very polite and kind! Love going here ! They have great products! They let u build…read morepoints! And get great discounts!

All the tobacco products you could want, including vapes. Prices are decent also. Worth stopping by.read more

I'm not sure what's with the other review because THIS location doesn't sell gasoline. It's an…read moreawesome cigar shoppe with a quaint lounge & friendly, helpful staff. Trying the recommendation of a Deadwood Sweet Jane & loving it.

Gave 5 star review,but now I m going take that back to 1 Star poor service , got open box which…read morecost me $80 for that morph 3 kit the seal sticker for the screen was not sealed it had been peeled and seal back again , after while smoke one of coil leak I change to .02 , it was ok but somehow decided on look at box again , I didn't realize they gave me different model color the box had blue print color I got what was a black morph 3 , complete dirt me for that price never buy again from there I don't recommend them .. lousy .. I m pissed and learn hard lesson for the first refill vape device .. will get other some.wvere else

Employees here are alway friendly and helpful. Today Wesley was so nice and helpful. Thank you…read moreWesley. Drake is very nice and helpful also on previous visits.

Updated review. Since going there last, and going again recently. It has like the north side store…read moredrifted in customer service and quality vs. price. I feel bad for the people who have to go there because they live nearby and don't have any other choice. It used to be the place I'd go because I didn't know any better, then I went to the north side for a while when that short dark haired lady ran the place. World of difference back then in customer service. I don't think she's around anymore though. Service has suffered at both locations as a result.

They tried "up selling" my daughter a pod for her vape. The pod was the incorrect one and did not…read morework. She called immediately and they told us they didn't have a return policy. That's irrelevant when you as the seller pushes a higher price item over the one the purchaser wanted and knew was the correct one. Replacing with the correct one is the right thing to do. Doing business like this is wrong and anyone trying to decide wether or not to go here or somewhere else please keep this in mind.

I had to update my review after a visit yesterday. Its been a while since I had been here, and it…read morehas really changed. I walked in, and the clerk behind the counter didn't seem like he wanted to be there. I looked for the flavor board, and it wasn't on the wall but was replaced by a cardboard sitting near a sofa. I had to guess what I liked based on past experiences rather than a helpful employee offering suggestions. He didn't seem to know the products at all, and after filling my bottle forgot to put a label on it. Another employee, a woman seemed to know a little more, and checked me out along with accesories I needed. They forgot to ask if I was military even, I guess that discount is gone? The store felt very unwelcome, and I just wanted to get my gear and leave. The old staff that was there was always so great, and on top of recommendations etc., and I am not sure if they left or not. I am going to try other stores that have opened up next time.

Very helpful and nice. Relaxed atmosphere with no pressure to hurry. And an extensive selection of…read moremods and flavors. They are honest with their opinions on products, and won't sell mods when they don't have the replacement or upkeep parts for them.

This is by far the best designed and themed smoke shop I ever been in period. They really thought…read moreabout the Pluto gimmick it's almost an attraction in how well this place is designed. Amazing selection of everything including Kratom and 7oh. All the smoking bells and whistles. They got it all. Don't miss out if you need a smoke shop experience they got it handled for you.

The store is really cool inside and they have a very large variety of vapes. The pricing is…read morereasonable and I got a free beverage.

They charged my card way over the price of my vape that I purchased, two times in a row. never had…read morethis happen anywhere. Do not recommend.

From the owner: We are on stop shop for all your E-cigarettes, pipes, kratom, ashtrays, exotic drinks, water pipes,…read moretorches, Mods, E-liquids, coils, wax vaporizers, dry vaporizer,ETC.

best vape shop I've been to in a long time employees are dope! prices aren't bad at all love their…read moreloyalty system!