I suppose it's a bad sign when you walk into a business and hear crickets, right? This is almost exactly what happened when I stopped in here this weekend. I came in late Saturday morning to find a good size shop with decent product selection yet no one to be found working there. No one behind a counter or walking around or even in sight. Thankfully, I know my way around these so called nutrition shops so I just went off on my own. The space is medium sized and protein powders take up the majority of the shelf space. I was saddened to see only two containers of Quest's delectable powder sitting out and even more saddened to see a paltry four tubs of my beloved Cellucor. I planned on treating myself to a fresh container of Cookies and Cream Cellucor but alas, only Cinnamon Swirl, S'more, Corfetti and Strawberry; cue a big yawn now. Thankfully, they had a bigger selection of Truetin so I swooped in on that. I've never seen Trutein in an actual store so this made me feel better. Moving on to the bar section for a little more disappointment. Quest remains king in the nutrition shop industry. The standard fare was here as well with the most popular flavors as usual. I grabbed a few and noticed that Quest is pretty much it for the bar department here. No Victory Bars, no B-UP Bars, not much else except for two flavors of Square Bars. Merp. I hope this place steps up their bar game...pretty please? After deciding that staring down the bar section wasn't going to produce anymore magical bars to pop up, I decided it was time to go. By now, a lone employee was standing behind the register; phew, I didn't have to steal my items! PS, middle of the road pricing on Questies; I've paid as low as $1.78 per bar (In CA!) and as high as $3 per bar and these guys have them for $2.35 each; not too bad!
The customer service factor. Now, here we go. Okay sir, I get it. you're big and strong and have arms that are the size of my thighs. I get it, you're stuck working on a Saturday in Wyoming and you're probably bored to death. I totally get it, you don't feel like answering any questions let alone smiling and acting halfway friendly. Here's the deal though, you're giving your industry a bad name, bad rap, bad everything. You're being intimidating and quite possibly not even realizing it. I wasn't fazed by it because I've been in this situation many a time before. I'm over it. I just want my stuff and then I want to leave. Others may not be so forgiving though. Imagine if someone who literally just started looking into supplements and weight training came in and needed help? You may be in the "fitness industry" (sorry, I know that term is awful) but you're in customer service as well and my trip to this shop certainly did not live up to my expectations and quite honestly, my expectations are not that high in this setting. I just want a friendly experience, even if it's fake and you curse me out to yourself on my way out the door. I'm glad I got to finally check this place out and I'm glad SE Wyoming has a resource for supplements etc but I think I'll take my shopping south down to CO from now on or buy online. read more