Best visit yet! We have been seeing Dr Asay for over 10 years and I can't express how grateful we…read moreare for the exceptional care she has provided for my daughter who has Down syndrome. Not only does her staff go above beyond to make her feel comfortable, but their level of patience understanding and respect is truly unmatched. Even though my daughter technically aged out of paediatric care a few years ago, Dr Asay continues to treat her with the same kindness and expertise that she always has. This kind of dedication is rare and it speaks volumes about her commitment to her patients. I would never take my daughter anywhere else EVER! If you're looking for a dentist who treats your child like family and genuinely cares for their well-being, Dr. Asay is the only one to trust.

Poor communication from this office is costing me $2,000. As someone who asks all the questions to…read moremake sure my insurance will cover my children's care- who put in paperwork with their ages well in advance to the appointment (per Smile Academy policy) I was informed that they definitely took my insurance and later got the full bill because my son is 8 and cannot be seen by a PEDIATRIC dentist. Yep, that's right. In talking with my insurance, they told me that the office was informed that my 8 year old would not be covered. I didn't get a phone call. They still saw my son. Nothing was said. I paid the co pay. All was totally normal. Except for the actual visit and care. Cal Bullock. He is rude to his assistants and treated me like I didn't know anything. Understandably, he is the professional and I am just the client. I was given a form to sign and indicate what type of material I wanted going in my son's mouth. I communicated composite and selected it on the form with my signature. He put metal in my son's mouth. Because he could. Because even filing a grievance with the insurance company on this behavior only got me a line saying "We are so sorry this was your experience," and here's the bill on top of not doing what you asked for. No accountability. They don't care. And yet, they can't stop writing me with their passed due notes. I am the kind of nice person who rarely gets actual help from customer service because I am just too nice. Hey, I am a barista. I know the only time anyone listens up and actually helps is when people are angry. I see it all the time. Throw a big fit and the pay off is everything is free. I won't do that. It's not ethical. I will finally write my first bad review because other people deserve to know. I went to work at Starbucks for their amazing benefits because before that, I have had to pay for health care and dentist appointments out of pocket for my family of 5. That was hard. Finally I have insurance! I went to Smile Academy thinking I could finally afford to take care of my kids. Well, nope. I still have to pay out of pocket. And not because I did anything wrong. I followed all the guidelines to get a dentist and appointment. I just wasn't told the truth when my child got seen in spite of their knowing he wasn't covered, again contrary to all communication, and when I was handed a form that made me believe the choice of procedure was the parent's. At Smile Academy there are some of the nicest people I have talked to- in office. But once I was outside of the office. They don't care. My experience was unethical on their part. They aren't even working with me to lower the bill in light of all of this because funny story my 8 year old has insurance. I could literally cry. I hope this helps someone make a better choice for their kids.

If you need assistance with dental issues for your child... go somewhere else…read more Took my 6 year old there for a cleaning in early June. She was seen in California but once we moved we decided to try this office. Brought her in and the care was fine, it wasn't anything super great. Found out she had a few cavities that needed taken care of and one on her molar that needed extra attention. No big deal, as a parent I was an idiot to think my child this young could handle brushing on her own . Went up to the front and they scheduled her appointment with High Plains Surgical Center to just do everyone in one bang. It was set for August 22nd. I was encouraged by the dentist to do it this way as "too many sessions and the child starts to not take the experience too well." I realized later on that the next day would be the first day of school. I called them and asked for it to be rescheduled because she has never been put under anesthesia before and I didn't want to risk her missing her first day. I told them that anytime before the 22nd was perfectly fine. I was told I would be called back to talk to the lady that was scheduling those appointments and that she would call back right away. I waited for days on a call back and it didn't happen. I called them again and left the voicemail letting them know I was still waiting. The lady who does scheduling called back and stated "well we tried to call you" which wasn't true. She proceeded with rescheduling and told me there was no availability until September 25th. And I'm thinking dang! They want her to wait 3 months? Whatever. I took the date and she said I would be put on a cancellation list. Fast forward end of July and the molar had gotten infected. It was swollen, red, looked like there was a zit on her gum. Since it was a Sunday I took my daughter to urgent care to get antibiotics started. Got amoxicillin and went home intending to call them the next day. I called them and let them know that her tooth is now infected and needs to be address as soon as possible. The receptionist told me she would call me back and let me know what they could do. 8 days later... no call back. On the 8th day of the 10 day dosage I woke my daughter up and noticed her face was swollen and she was itchy. Clearly she was having an delayed allergic reaction (as I did her age) and promptly took her to the ER. She was treated and then we went home. I called the office again and let them know hey, she has now had an allergic reaction to the antibiotics and would really like to bring her in to be seen so there is a visual on the tooth. Again, was told I would get a call back. I have not heard from them since. Its been almost a month. In the meantime I had enough, I made an appointment with Apline Dental where I am a patient and had an AMAZING experience for her. While they were upfront and let me know they did not have the tools needed to properly handle the situation, they were calling around to see where they could get her in to have the tooth extracted as it was still infected. They found another pediatric dentist that was willing to take her the following Monday and scheduled everything for me. I have made the statement that I have not heard from them, but my husband who was TDY in another state sure did. They were having an issue with our insurance that needed cleared up but didn't have the time of day to take care of my child. When he requested her record be sent over to Apline Dental, they said nothing and just emailed him the form to fill out and send back. Being the first time being seen by a pediatric-specific office... it was a huge disappointment.

Very helpful, forthcoming, we feel like we can trust the Dentist as he is very transparent with…read moreoptions to treat our kids that we can work with and works with our family's budget.

I have been going to Cochran family dentistry for years totally satisfied with them they do great…read morework I'm a big baby and they never hurt me so that's a plus for me I would recommend Dr. Cochran highly! He had his staff are Wonderful ‼‼

From the owner: Dr. Bryan K. Cochran, DDS PC and a terrific staff at Cochran Family Dentistry take care of your…read morewhole family with attentive care and updated dental procedures and equipment. We service the Cheyenne, WY and surrounding area. We are prepared to educate

This is the best dentist I've ever been to. The doctor is kind, considerate and funny. His hygenist…read moreis the most gentle I've experienced, she is new but knows her field. I highly recommend this office for your dental needs and the whole staff is friendly.

Excellent service and care. They are there for me for all routine and urgent needs. Great people…read moreprovide a friendly atmosphere.

I highly recommend this office. Friendly & professional staff & great Dentist. I saw Dr. Bassett…read moreand he was wonderful. Genesis (Receptionist) and Cindy (Assistant) were awesome. Made for a good visit to the Dentist, and let's face it, who likes having to go to the Dentist. I had 3 teeth pulled and it was painless. I would highly recommend this office to anyone.

I have a natural and extreme fear of going to the dentist but I accept it as a necessary activity…read morebecause I like having teeth. Yesterday, I went for a cleaning and I expressed my concern to the Hygienist, Jen. Jen was comforting, calm, and polite. She explained what would happen every step of the way and she answered my questions. Jen's demeanor and professionalism helped me relax throughout the whole procedure. That appointment was by far the best dental appointment I have ever had IN MY WHOLE LIFE! Go to Granite Springs and ask for Jen!!!

He worked on some of my teeth (apparently fillings need to be replaced after so many years, never…read moreheard of that). Well, I guess I needed these fillings replaced and work on a tooth that Dr. Cutler said was damaged due to night grinding. Dr. Cutler changed his tune and stated that I was told that I needed a build up and a crown. This was never discussed. I told him my recollection to the conversations we had three times that I needed two crowns on the right side and only needed drill and fills on the left. But, Dr. Cutler told me a completely different story about what I would need. I find Dr. Cutler's bedside manner to be less than pleasant. I understand that there is work to be done, but don't look and conversate with your dental assistant when you have a drill in my mouth and on my tooth. On the hunt for another dentist.

I have been going to Dr. Cutler since he was over on Logan…read more Staff is very friendly, fun and professional. Everything that I have had done was quality work. Great dentist - would recommend.

Dr. Rocknack is worst dentist in my 81 years. I haue had really great dentists in other states!…read more I have had a heck of a time for ouer 3 years now. He left a visible bone where he extracted an upper tooth. When I mentioned it, he said it would work its way out ..UNDERNEATH AN UPPER PLATE?????? EUEN I KNOW THATS NOT POSSIBLE. HIS PERSONALITY IS DECEIUING. At first he is nice until you question him. I had to make him stop extracting because the tooth was not yet numb. That ticked him off. I WOULD NOT RECOMMEND HIM IF YOU PAID ME TO. The dentures still do not fit correctly, and I have constant problems just like Norene B. who posted a review. I went back only once.... same problems to discuss and he scheduled me with a different dentist. I have had tissue grafts, peridontal surgery, ueneers, crowns, fillings.... and neuer had one iota of pain until I met this man,,that I will call a complete jerk!!!

Everytime I went there anxiety. Went there for dentures. I only needed uppers! Dr. Chris advised me…read moreto get both uppers and lowers. Huge mistake. To this day I can't wear the lowers! They come loose no matter how much glue I put on. If I'm drinking or eating! Well you can get implants, he said. So I basically wasted money getting the lowers pulled. Last time I went there all he did is yelled at me! Norene, I'm trying to help you! No he's a bully. I never cried at Dentist before ever! Why do I have pay for implants because the lowers dentures didn't come close to fit at all! All the yelling doesn't help them to fit! I'll never go back there! Just made me cry going back there. His chair side manner was horrible! He would sit behind me and try to talk to me. My neck was killing me! Just writing this my heart is racing. Nobody likes going to dentist. I'm 65 and hands down the worst I've ever had. Long story don't always listen to their advice! I wished I kept my lowers. Now I'm pretty much screwed. He should pay me it costs me for the lowers! They even meet the uppers. Means they don't fit right!! Gawd!