I was told that some of my fillings were cracking my teeth and I needed to get crowns. I let them…read moreput two crowns in my mouth and was told my insurance would cover everything but $600 per crown. I paid my share ($1200.00) and they submitted the rest to insurance. Insurance deemed the crowns unnecessary so I was on the hook for another $1020.50. I asked if they could write at least part of it off and was told the could not. I ask for one of the dentists to call me and never received a phone call. I am on a fixed income so the extra is a struggle. I have been paying them $50 a month and rodat I got a past due notice. The last time I received a bill was in August. I wouldn't recommend this place unless you are willing to be scammed!

While traveling my wife cracked a tooth. Dr Chad was excellent in calling back and scheduling an…read moreappointment the next day. My wife had an XRay and found the tooth cracked. The tooth was removed expertly and quickly by Dr Chad. Would highly recommend this dentist

Best visit yet! We have been seeing Dr Asay for over 10 years and I can't express how grateful we…read moreare for the exceptional care she has provided for my daughter who has Down syndrome. Not only does her staff go above beyond to make her feel comfortable, but their level of patience understanding and respect is truly unmatched. Even though my daughter technically aged out of paediatric care a few years ago, Dr Asay continues to treat her with the same kindness and expertise that she always has. This kind of dedication is rare and it speaks volumes about her commitment to her patients. I would never take my daughter anywhere else EVER! If you're looking for a dentist who treats your child like family and genuinely cares for their well-being, Dr. Asay is the only one to trust.

Poor communication from this office is costing me $2,000. As someone who asks all the questions to…read moremake sure my insurance will cover my children's care- who put in paperwork with their ages well in advance to the appointment (per Smile Academy policy) I was informed that they definitely took my insurance and later got the full bill because my son is 8 and cannot be seen by a PEDIATRIC dentist. Yep, that's right. In talking with my insurance, they told me that the office was informed that my 8 year old would not be covered. I didn't get a phone call. They still saw my son. Nothing was said. I paid the co pay. All was totally normal. Except for the actual visit and care. Cal Bullock. He is rude to his assistants and treated me like I didn't know anything. Understandably, he is the professional and I am just the client. I was given a form to sign and indicate what type of material I wanted going in my son's mouth. I communicated composite and selected it on the form with my signature. He put metal in my son's mouth. Because he could. Because even filing a grievance with the insurance company on this behavior only got me a line saying "We are so sorry this was your experience," and here's the bill on top of not doing what you asked for. No accountability. They don't care. And yet, they can't stop writing me with their passed due notes. I am the kind of nice person who rarely gets actual help from customer service because I am just too nice. Hey, I am a barista. I know the only time anyone listens up and actually helps is when people are angry. I see it all the time. Throw a big fit and the pay off is everything is free. I won't do that. It's not ethical. I will finally write my first bad review because other people deserve to know. I went to work at Starbucks for their amazing benefits because before that, I have had to pay for health care and dentist appointments out of pocket for my family of 5. That was hard. Finally I have insurance! I went to Smile Academy thinking I could finally afford to take care of my kids. Well, nope. I still have to pay out of pocket. And not because I did anything wrong. I followed all the guidelines to get a dentist and appointment. I just wasn't told the truth when my child got seen in spite of their knowing he wasn't covered, again contrary to all communication, and when I was handed a form that made me believe the choice of procedure was the parent's. At Smile Academy there are some of the nicest people I have talked to- in office. But once I was outside of the office. They don't care. My experience was unethical on their part. They aren't even working with me to lower the bill in light of all of this because funny story my 8 year old has insurance. I could literally cry. I hope this helps someone make a better choice for their kids.

Okay, this place is GREAT the dentists and MOST of the staff, are compassionate, reasonable, and…read morerespectful....HOWEVER, the "office manager" is extremely rude. She was absolutely insistent that we pay for our "missed" this number was in the hundreds, and as we all know NO ONE can really afford to pay HUNDREDS of dollars for "missed" appointments. I told her, I was in the hospital, which is why I couldn't make it to the appointments. I feel as though this is a pretty darn good excuse for missing a dental appointment, but the "office manager" told me, it's still my responsibility to cancel the appointment, well what if I was INCAPABLE of calling to cancel? After all no one PLANS to end up in the ER. Now, I wasn't actually incapable of calling to cancel, but it wasn't at all top of mind, I had bigger fish to fry, concerning my health care. She told me all balances needed to be paid, prior to seeing me for an abscessed tooth. Absurd, and shows how much she cares about their patients. Well unfortunately, this ONE bad apple really did spoil the whole bunch. Sorry guys, far too much competition in dentistry, for me to lower my standards. Thanks, but no thanks!

Just moved to the Cheyenne area and needed to find a dentist, but just didn't make the time to find…read moreone, suddenly in a matter of hours, I now needed a dentist. I asked my neighbors if they know a good dentist and they told me about Aesthetic. I had an abbess tooth over the weekend and on Monday I called Aesthetic and they got me in that day, Dr Dz has a great bedside manner and explained everything to me, sent me to a an Excellent specialist ,Dr Mead, that day and had me fixed up in a matter of hours. Now they are my new Dentist. Also the Staff is extremely Friendly too.

This is the best dentist I've ever been to. The doctor is kind, considerate and funny. His hygenist…read moreis the most gentle I've experienced, she is new but knows her field. I highly recommend this office for your dental needs and the whole staff is friendly.

Excellent service and care. They are there for me for all routine and urgent needs. Great people…read moreprovide a friendly atmosphere.

I have been going to this dentist since i was little, it was recently switched to this dentist. The…read moreformer one retired and the great service has still continued. Starting with the friendly receptionist, to the great hygienists that clean your teeth to perfection. Going to the dentist is not everyone's favorite, i don't mind going to the dentist with such a great place to get your dental care taken care of.

I had go e there before the former Dentist retired and I loved it. The current dentist is friendly…read moreenough and knowledgeable but the wait is super long. They make your appointment at a certain time and you're lucky if you see the Dentist within 45 minutes of getting there.

If you need assistance with dental issues for your child... go somewhere else…read more Took my 6 year old there for a cleaning in early June. She was seen in California but once we moved we decided to try this office. Brought her in and the care was fine, it wasn't anything super great. Found out she had a few cavities that needed taken care of and one on her molar that needed extra attention. No big deal, as a parent I was an idiot to think my child this young could handle brushing on her own . Went up to the front and they scheduled her appointment with High Plains Surgical Center to just do everyone in one bang. It was set for August 22nd. I was encouraged by the dentist to do it this way as "too many sessions and the child starts to not take the experience too well." I realized later on that the next day would be the first day of school. I called them and asked for it to be rescheduled because she has never been put under anesthesia before and I didn't want to risk her missing her first day. I told them that anytime before the 22nd was perfectly fine. I was told I would be called back to talk to the lady that was scheduling those appointments and that she would call back right away. I waited for days on a call back and it didn't happen. I called them again and left the voicemail letting them know I was still waiting. The lady who does scheduling called back and stated "well we tried to call you" which wasn't true. She proceeded with rescheduling and told me there was no availability until September 25th. And I'm thinking dang! They want her to wait 3 months? Whatever. I took the date and she said I would be put on a cancellation list. Fast forward end of July and the molar had gotten infected. It was swollen, red, looked like there was a zit on her gum. Since it was a Sunday I took my daughter to urgent care to get antibiotics started. Got amoxicillin and went home intending to call them the next day. I called them and let them know that her tooth is now infected and needs to be address as soon as possible. The receptionist told me she would call me back and let me know what they could do. 8 days later... no call back. On the 8th day of the 10 day dosage I woke my daughter up and noticed her face was swollen and she was itchy. Clearly she was having an delayed allergic reaction (as I did her age) and promptly took her to the ER. She was treated and then we went home. I called the office again and let them know hey, she has now had an allergic reaction to the antibiotics and would really like to bring her in to be seen so there is a visual on the tooth. Again, was told I would get a call back. I have not heard from them since. Its been almost a month. In the meantime I had enough, I made an appointment with Apline Dental where I am a patient and had an AMAZING experience for her. While they were upfront and let me know they did not have the tools needed to properly handle the situation, they were calling around to see where they could get her in to have the tooth extracted as it was still infected. They found another pediatric dentist that was willing to take her the following Monday and scheduled everything for me. I have made the statement that I have not heard from them, but my husband who was TDY in another state sure did. They were having an issue with our insurance that needed cleared up but didn't have the time of day to take care of my child. When he requested her record be sent over to Apline Dental, they said nothing and just emailed him the form to fill out and send back. Being the first time being seen by a pediatric-specific office... it was a huge disappointment.

Very helpful, forthcoming, we feel like we can trust the Dentist as he is very transparent with…read moreoptions to treat our kids that we can work with and works with our family's budget.

Every single one of these ladies are amazing! Dr Kristoferson is great I especially love his call…read morejust to check if you're okay after the appointment later. This is not just a dentist, it's a unity of great people who care.

The staff are very professional and friendly. They put you at ease the minute you walk in the…read moredoor. Their appointment reminders are very helpful and easy to respond to. Very good experience.

The cleaning and x-ray part of my visit were perfectly fine. However, Dr. Whiting seems dismissive…read moreand disappointed if your teeth are in good shape and you don't need any work done. This is the OPPOSITE to the way a healthcare provider should react. I have always had perfect checkups and expected him to be pleased. He was anything but. I will be extremely suspicious if he ever suddenly tells me I need some kind of (expensive) work done and will go get a second opinion if that ever happens. I'm considering cancelling my cleaning appt. that I made for six months from now because his manner was a red flag. ***FOLLOW UP NOTE: I listened to my intuition and cancelled the next cleaning appointment because I just don't trust him. I'm a senior citizen and lady and his demeanor was neither respectful nor friendly. I cancelled the same afternoon. Will have my next cleaning elsewhere.