Most UNPROFESSIONAL and HORRIBLE experience I've honestly ever had with a cosmetic/doctors office. I've been to their office three times and every time it was a bad experience, but the third and final time tops it off. Never going there again! I've never written reviews before, but had to do it this time...
First visit: I scheduled an appointment (weeks in advance) for a consultation on a Saturday and a chemical peel on the following Thursday, requesting time off work. I needed to do most of the peeling on the weekend as I can't miss work. I also travel a lot, so I worked around the peel as I needed to have it done, and it costs me about 100-150 just to get to/from apt because of car service. I call in that Saturday to ask for directions, while on my way there, and they tell me they have no record of my appointment, because they don't do consultations on Saturdays, but they have me scheduled for a consultation the following Thursday (the day I scheduled to do the peel). I was so angry, they screwed up my apts! Because of that, they could only squeeze me in for a peel that Friday, leading me to miss work on Monday, since most of the peeling takes place 3rd and 4th day.
Second visit: I was hesitant to go back there but unfortunately that was the only office within driving distance that offered that particular peel, and I loved the results. I needed to do a series of three, so had to go back there. Again, I scheduled the peel, weeks in advance, for a Thursday. The week of the peel, I call to confirm my apt, and what do you know, Nicole (who does not knowing how to do her job apparently), again, has no record of my appointment AT ALL, and they tell me they are not even open that Thur for some special reason. Well no one bothered to notify me, or reschedule my apt. The cosmetician even remembered me making the apt. Again, ended up doing the peel that Friday and having to call sick to work Monday, all of which could have been avoided.
Third visit: I only went back there because I really wanted to complete my series of three peels. Again I scheduled weeks in advance with Nicole (note - each previous visit I did the medium peel and scheduled for a MEDIUM peel this time also). This time I confirmed my apt twice, to make sure nothing happens. Again, I get time off work for an apt, I arrive there and they inform me that they don't have any medium peels, they are out of stock and Nicole for some reason put me in for a light peel. Unbelievable!!! There is really no excuse for a business to be so unprofessional and irresponsible, how inadequate and pathetic do you have to be to fail three times in a row!!!! I would not be surprised if I go back there and they accidentally put the wrong product on my face and damage my skin... seriously, this place cannot be trusted... read more