Do not make the mistake of booking. I booked one of their locations back in June and upon arrival, the place was not as advertised. We paid nearly 4 thousand for the entirety of our stay, and are hoping to get a refund. We booked them off of Hopper, and as per Hopper's policy we are entitled to a refund if the home is not as advertised if reported within three days, as it was. We did not want to relocate nor could we had we wanted to without a refund. The home didn't have nearly as many amenities as advertised, and to be frank the home was disgusting and in no condition for any human to live in. Not only did the bathroom door not work properly, resulting in one of the guests being locked in there for over an hour, but there was no hot water in the kitchen, bugs invaded the home, the ceiling fan was covered in dust and dirt, boogers and black stains stained the walls, there was brown substance which looked to be bodily fluid on the mattress and white fluid stains on the couch and headboard. And these were only the issues we figured out on the first day. After reporting these issues with proof, we got no response for at least 24 hours and had resolved most of them on our own with deep cleaning in which we had to spend money on materials, after we already paid a cleaning fee for the home. The hot water never got fixed, even though the maintenance man had promised to come back the next day after he finally came to change the malfunctioning bathroom doorknob. We didn't see him again until weeks later when the washing machine malfunctioned and flooded the entire unit, ruining much of our things. The bathroom had also flooded with diarrhea and after numerous calls and excuses, someone finally came to clean it hours later. The stay was unsanitary and unsafe, and every time we reported it we were given a runaround and excuses. We never once received calls back even after repeated calls and being put on hold. Weeks later, we are still here with no refund after written and verbal consent of one. We have emailed and called and continue to get no response. read more