Dave and his assistant installed a new bathroom sink with new plumbing installed from the basement…read morearea in Hagerstown, Md. Their work was top notch. They completed the work professionally and in a timely manner. They cleaned up their work areas completely when finished. They were also very courteous with the elderly homeowner. Recommended!

I had Dave come do 4 things. He came with his adult grandson. They did a great job at a reasonable,…read morealbeit typical plumber, cost. Recommended.

Our central AC was blowing warm air, so I called Larry & Sons to diagnose the problem. Their…read moretechnician was at our house for roughly 10 minutes before telling me that we had a refrigerant leak, the refrigerant was essentially gone, and the compressor was apparently on its way out. The conversation then quickly shifted from repairing our existing system to replacing it. The only real "option" I was presented with was purchasing a brand-new HVAC system costing thousands of dollars, and a sales appointment was scheduled almost immediately. What bothered me even more was that I explained that I had just been laid off from my job after 26 years and simply did not have the money for a new system. The response was to tell me about their financing programs, including payments "as low as $98/month." I had just explained that I was unemployed. The last thing I needed was another monthly payment. On top of that, Larry & Sons charged me over $200 for what amounted to roughly a 10-minute diagnostic visit. For that money, I was essentially told I had a leak, my compressor was failing, and I should consider replacing the entire system. I walked away from that visit with no repair performed and no meaningful lower-cost option presented to me. Thankfully, I did NOT agree to replace the system. I called another HVAC company for a second opinion. Their technician checked the system and came to a very different conclusion. While the system was low on refrigerant and there may have been evidence of a small leak at some point, he found no active leak requiring replacement and confirmed that there was nothing wrong with the compressor. He added refrigerant, and our AC is now working again. That is why I feel completely ripped off by my experience with Larry & Sons. I paid more than $200 for a very brief diagnostic visit that left me believing I was potentially facing an $8,000-$10,000+ replacement, when another HVAC professional was able to get the system working without replacing the compressor or the entire unit. I'm not an HVAC technician, so I can't say why the two diagnoses were so dramatically different. I can only describe exactly what happened to us. But imagine if I had simply trusted that first diagnosis and agreed to spend $10,000 on a new system that apparently wasn't necessary. That is extremely concerning to me. Based on my experience, I cannot recommend Larry & Sons. If you're told that your system needs to be replaced--especially after a very brief diagnostic visit--I would strongly recommend getting an independent second opinion before signing anything or spending thousands of dollars. That second opinion potentially saved us thousands, and I'm very glad I questioned the original diagnosis.

I was disappointed with the lack of transparency regarding pricing. When I initially called, I was…read moretold the consultation fee would be $50, and that if we had multiple issues within the same category, we would only be charged one consultation fee rather than separate fees for each concern. We specifically called because our electric water heater had clearly caught fire. We even had photos showing the damage, so we weren't looking for someone to diagnose that it had burned up--we needed help with replacement and recommendations for the underlying tank issues. Instead, we were charged for a plumbing diagnostic, a water heater diagnostic, and a water sampling test, bringing the total to $150--three times what we were originally told. At no point before the technician performed these services were these additional charges explained or approved. I understand that diagnostic testing and water analysis have value, but customers deserve to know the costs upfront so they can make an informed decision. Clear communication and transparency about pricing would have made this a much better experience.

My sink and dishwasher drains properly now!! It was def Gerry rigged by my boyfriend and I to get…read moreus through installing the new garbage disposal and dishwasher, but now it's up to code! Thank you so much

Sam was absolutely top notch, was able to get to Hagerstown super quick from Frederick, knew…read moreexactly what he was doing, gave me an accurate quote from the get go, and got it knocked out super quick. Also replaced a really old style faucet with a new modern one, and just absolutely 10/10 service

I had such a great experience with this company. Mr. Doug…read morecame in and told me exactly what could be done did not fast talk me or show me things I wasn't interested in talking about. Very honest and kind man also on time and got the job done efficiently. I am happy with repairs and will definitely use in future and highly recommend.

I have used their services for almost 10 years. Great service, with fair pricing. I recommend…read morethem to anyone who asks.

Very bad work ethic and skill set. Stay away from this company. Use to be excellent 5 or so years…read moreago...but went downhill fast in the last few years. Look elsewhere for your plumbing needs.

We recently bought a 100 year old home, and unbeknownst to us, it came with a slew of plumbing…read moreissues. Not only are these guys honest, hard working and efficient, but the owners are some of the most kind and understanding people you will ever deal with. We had to have our issues resolved in order to continue living in our house and quite frankly we couldn't pay the bill all at once. They kindly arranged a payment plan for us without a second thought. I can't express my gratitude enough. What a relief and burden lifted. We will never use another plumber - these guys are the best!

Great service, efficiently there the very next morning, all up and running again in less than an…read morehour.

Austin was an amazing person who helped me fixing my Water Heater in just one day. He is also…read morehaving good team and will soon grow his business due to his excellent service.

So impressed! Kris came out on a Saturday afternoon and spent 4 hours trying to figure out my drain…read moreproblem . He was not giving up. My drains are now clear. Ultimately there is more that is needed so he will be back again but I was very impressed with his professional attitude and work ethic! I am glad I found a reasonably priced plumber!

The well water in my house started smelling like sewer. Kris said the smell is from minerals. He…read morewent into the crawl space and discovered the pressure tank that takes the water from the well into the house was gushing out water. I had no idea how long that was happening. I am elderly and can't get down under the house to keep an eye on things down there. I asked if he could put a sensor on the replacement tank that would alert me when there was a problem. He came up with a MUCH BETTER idea! He put the new tank in a closet up here in the house so I can monitor and turn off the water supply any time I need. I will also be able to change the sediment filter and UV light bulb. And I can purchase those supplies from Kris so I don't have to go out to the store to get them. All the sediment that was stirred up by the constant water flow also affected my hot water heater. Kris and his assistant replaced that too. They both are so knowledgeable, hard working and great problem solvers. I now have peace of mind that I don't have to worry about what's going on under the house. Thank you Kris! Leslie T.