Stephen and his team did a great job installing new faucets, water filters and toilet assembly at our house. Stephen clearly communicated what the work would be and even took photos of steps he did along the way to make sure I understood. They also cleaned the work areas and debris. read more

Updated to add that the company has tried to intimidate me to remove my negative review. Unhinged, hostile, and deeply unsafe behavior. Do not hire unless you want a contractor who will threaten your safety, harass your family, and launch a profanity-laced tirade over an honest mistake. I hired Plumbing Drain & Tile Master for a $350 job. The initial check bounced due to a banking error. I completely understand the frustration of a failed payment, but the owner's response was flat-out dangerous. Within hours of the check failing, he flooded my phone with hostile, aggressive, and abusive texts. He explicitly threatened to come to my house, stand on my porch, call the police, and baselessly accuse me of intentional fraud. He even went so far as to contact my family members to intimidate me. I immediately responded to fix the issue, agreed to mail a replacement check, and voluntarily added an extra $50 to completely cover his bank's returned check fee. Even after I sent proof that the $400 check was picked up by the mail carrier, the unhinged insults and swearing continued because he couldn't grasp his own bank's deposit verification. Once the $400 officially cleared his account, he suddenly flipped a switch and texted an apology for "giving me a hard time." An apology doesn't erase erratic, threatening behavior. It is terrifying that someone who knows where I live thinks it is acceptable to intimidate and threaten clients. The work might be done, but this business is a massive satety liability. Stay far away. I also have our entire conversation in writing and anyone is welcome to see it in full. read more

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Fast and Professional service. I found them to be very responsive and did good work. I needed my sewer trap replaced and Steve was good to deal with. He did exactly what he said he would do which is a rare commodity in this day and age. read more

Steve is so friendly and communicative. In his words, he may not be the cheapest, but he's honest. True that. And this is important when you need to rely on a professional. read more

Plumbing Master Steve and crew came through right on time with professionalism and courtesy. Steve gave a fair estimate, fast, and did the work I wanted with speed and accuracy. With that, hes becoming my go to plumber read more

Plumbing Drain and Tile Master - Plumbing Near Me

I first called to have my toilet flange extended, and then again to have two bathtubs replaced. In addition to replacing my bathtubs, which were VERY old (circa 1958), Stephen et al fixed the drainage issues in my bathrooms. The drains under my toilet and tub were badly deteriorated. I didn't originally plan to have the toilet drain replaced, but Stephen thought it would be a good idea because some of the original piping was lead. He was right. There were huge holes in all the old pipes. Now I have two nice new tubs and I feel much safer about the drains in my bathrooms. He also installed cement board so I could tile around the tubs and gave me some tiling guidance. He was timely, professional, and easy to talk to and work with. read more

Very happy that Steve has become my go-to guy. His number will stay on my phone as long as Im in Philadelphia :) Most recently he dropped by to clear out my garbage disposal, which jammed. Stop browsing around, hes the guy. HIGHLY recommend. read more

Couldn't have had a better experience. Stephen was responsive, communicative and professional. The quality and timeliness of his work was extraordinary read more

So glad that I called Steve! Our shower began suddenly leaking through the ceiling into the bedroom below, causing me to have a panic attack and assume there was a busted pipe or worse. I called Steve fairly late at night, but he answered immediately and helped problem solve possible culprits over the phone, which eased my nerves. He then came over first thing the next morning and immediately identified the issue (faulty connection to our handheld shower) and had completely fixed the issue within an hour. The shower is now working perfectly and with no further leaks. From the moment I began talking to Steve it was obvious that he is extremely knowledgeable, which was then clearly reflected in the efficient work he did. And the icing on top was that his fee was very reasonable. I will be using him for all future plumbing needs! read more

Steve did an awesome job. I had a serious leak with an old internal main water shut off valve. I called him on Thursday, he repaired the valve by Friday lunch time. He was courteous, professional, upfront and honest about the work and cost of the job. I would recommend and would use him myself again for any plumbing needs. read more

Steve was extremely helpful and professional. Work was done efficiently and the problem was solved. He talked me through other issues I might want to consider in the future without being pushy or trying to over sell them. I would definitely recommend him. read more

The plumber picked up on my first call. He also accepted texting as a form of communication. He came out exactly when he said he would. He explained everything and the costs. He worked really fast and clean. Friendly. read more

While this plumber communicated with me regularly and completed the work discussed in a timely fashion and so far the tub replacement seems to be adequate I have never been spoken to so disrespectfully and violently as a paying costumer. This plumber of 30 years came recommended to me from my home inspector who was excellent so I went with word of mouth. I had to renovate a bathroom in a newly purchased home I needed a new tub, gold colored faucet trim etc and non tile walls. I asked this plumber for his help in direction of this project as I had never renovated a bathroom before. The items I picked out he discussed in a dooms day tone as if they were bad choices or he wasn't happy I didn't need him to fully tile the bathroom, he told me this part would not work, that color might not work, he's never even done vinyl walls so my guy better know what he's doing. I asked him to please offer me direction and recommendations as I've never done a bathroom before. He said go to Delta's website tell me what you order and I'll tell you if it works....My friend demo'd the shower walls for me so the plumber could put the tub in. He demanded the vinyl walls go up along with dry wall and spackling. We exchanged pictures of the work to ensure he could do his part and my friend could do his along the way. After paying him $2940 for tub removal and replacement and drain installation, and after I painted two coats of fresh paint on the walls the plumber comes back to install the shower head only to find out that the pipe was rotted and he had to cut the newly painted walls to replace the pipe etc. I don't understand why the rotted pipe couldn't have been discovered before the walls were patched and painted. The plumber insisted he didn't cause the problem (I assured him I wasn't acusing him or causing a problem just trying to understand the issue) and that's the process to get it done, I was surprised to be charged $300 for that work that took him under an hour to complete and we only agreed on half the price up front. I work overnight as an ICU nurse and sleep during the day. After not hearing from me to collect payment less than 24 hours later (bc I was asleep after working overnight) he accused me of ripping him off and threatened to call the police and place a contractor lien on my house...for $300 worth of work. When I spoke to him on the phone he was extremely volatile, hostile, defensive, aggressive and threatening. He threatened to go back to my house and rip out his work. I never said I wasn't going to pay him I wanted to have a candid discussion about the price that was not discussed prior to work being completed and why a rotted pipe was found after the fact. After multiple screaming matches on the phone (I kid you not) I paid him to keep him quiet as I have never felt so disrespected and offended in my life as a paying costumer. He brought me to tears. I was trying to trust a recommended professional to help with a project I knew nothing about and am left scared hurt and with a bad taste in my mouth. Please be warned if you choose to hire this individual. read more

Called yesterday, showed up on time today with Covid safety precautions. Fixed our plumbing issues within a half hour. Very professional. I highly recommend them read more

Steve was super professional. He worked hard and was friendly. He told me how much everything was going to cost before he started to work so I was not surprised at all by the cost. I asked Steve to come out on a Saturday afternoon and he was there in less than an hour. His hard work really saved my families butts. read more

Great service from Steve and his team! He repaired my toilet quickly, had all the parts needed on hand. Was very responsive by text or phone call and was able to come on short notice. He also helped me out with my leaky garbage disposal with no additional change. I'll definite calling him again if I have another issue. read more

These guys are excellent. Professional and empathetic, they took the time to check all possibilities for a leak concern. Also provided me with advice and suggestions for the future. They didn't hard sell me or try to convince me to do anything beyond my comfort zone. Highly recommended! read more

I called this plumbing company to clean my main sewer line, due to tree roots causing a blockage . Another plumber told me I had to replace my entire sewer line for $15,500, and could not open it, Steve came out and recommended I high velocity jetting the sewer line and also snake the drain with the cutter. He also camera the line and when that was completed it looks brand new inside the sewer line . he said that I would have to clean it every 1 to 3 years The cost was about $950 including jetting, drain cleaning and checked with a camera. read more

All the good things written by other reviewers are absolutely true. Fast, efficient, reasonable and honest! Best plumber in Bucks!

Stephen responded to plumbing issue the same day, great service and fair pricing. Will be my go to plumber when needed.

This plumbing service is very professional and fast. He is on site early and will stay until the job is done. Great for emergency and regular maintenance too. read more

My current water heater was leaking and Steve answered my call. He was able to get me the water heater I wanted and install it right away. He provided excellent service and was able to answer all my questions. Thank you! read more

I called at least 10 plumbers on the night of July 3rd as my main drain got clogged and my basement flooded during a rainstorm. I could tell immediately from my conversation with Stephen that he knew what he was talking about, that he could get to the root of the issue, and that he was transparent about pricing. Some plumbers wanted to charge me a flat rate for unnecessary extra work, and he was very frank about how if he could diagnose the issue a certain way, it would be solved very quickly and less expensively. Most plumbers wanted to charge a high flat rate for a drain cleaning, without any real diagnosis of the issue. He gave me an honest price range, explaining what it would cost at the low end and at the high end, and he stayed true to that. In fact, by the time I opened the door after he knocked, he had already discovered that the clog was in the street and the problem would be an easy, cheap, and quick fix. He walked me through what he was doing, and the clog was fixed almost instantly. I ended up saving a significant amount of money and time. He was also very courteous and responsive. I highly recommend him. read more

We have used Steve's plumbing services for a decade or more, and we have been very happy with his work. He is experienced, fast, reliable and reasonable. He explains all the work being done and is consistently better in efficiency and price than other competitors. I highly recommend this company. read more

Steve Donopel and his team did a great job repairing our storm drain and routing it underground to the sewer line. We originally called him for a second opinion, but he diagnosed a problem that the original plumber missed which was causing erosion to the land below our house. After that, we had to go with him. His price was reasonable and he was able to do the job at a time convenient to us. His team was courteous and professional and finished a very big job in less than a day. We have a lot of confidence in the work that he did and sleep better at night, knowing he added value to our house. We would feel entirely comfortable calling him for additional projects, and our neighbors would, too. read more

I highly recommend Steve Donapel for any plumbing problem. He's knowledgeable, professional, and able to explain things in terms that non-plumbers can understand. He's also very efficient at making appointments, diagnosing problems, and honest about what he believes the problem to be. Recently he found that a problem I was having was caused by a problem in the city water system. He actually called the Philadelphia Water Co. himself and got them to come out and fix the issue (that day, none-the-less). This was above and beyond my expectations. I give him my strongest recommendation possible. read more

Steve's integrity really showed when I reached out to him. I called regarding a frozen pipe during the current deep freeze Philly is experiencing, and it would have been easy for Steve to say "I'll be right over" and charge me for a service call. Instead, after hearing the details of the situation he gave me a few directions about what I should do to resolve it myself so I could save the money. He even checked in on me later in the day to see how things went (his idea worked!). Will definitely call back next time we need a plumber. read more

My wife and I found Stephen Donapel ("Steve the Plumber") and "Plumbing Drain & Tile Master" through our real estate agent when we moved into our new home, and we absolutely love him. We met a few different plumbers during the home inspection process (including some others on Yelp with the great reviews), and he seemed to be the most honest and had the best prices. We chose him to handle our plumbing household needs, and he worked around our schedule, was exceptionally fast, and was incredibly thorough. We highly recommend him to anyone in need of a plumber! Great guy! read more