I'm happy with the work, Unhappy with the price. Unhappy…read morethat they came in for a drain and felt the need to touch the backflow device, the water heater, and generally would have preferred the tech just stuck to the scope. Felt like fishing a little. But that's part of their process, I'm told.

False advertising. Their website claims "$93 drain cleaning" multiple times int he same page, but…read morewhen you call they tell you there is a $100 service charge before they even get to the $93. This is very misleading to get you to call and waste your time.

I've been using The Cherokee Group for my annual tankless water heater service, and once again they…read moreproved why they're the company I trust. The plumber who came out was not only professional but genuinely kind and personable. After finishing the heater service, I asked if he could take a look at my three outdoor water faucets. All of them had slow leaks, and one had an old extension fitting attached to a garden hose that was nearly impossible to remove. Even after I finally got it off, I couldn't find a replacement at any big box store or plumbing supply shop. He didn't hesitate for a moment. He walked around with me, examined all three faucets, and explained clearly what was going on. He even disassembled parts of each faucet to get a better look. After evaluating everything, he let me know that all three really needed to be brought up to code and replaced eventually. What truly impressed me was what happened next. Instead of just giving advice and heading out, he offered--right then and there--to fix the worst faucet on the spot. I was honestly astonished. He took his time, removed the old faucet and all the outdated plumbing attached to it, and installed a brand‑new one. No rushing, no cutting corners. Just solid, careful work. Throughout the whole process he was friendly, patient, and easy to talk to. It's rare these days to find someone who not only knows their craft but also genuinely cares about the customer's experience. I couldn't be happier with the service I received. The Cherokee Group continues to earn my trust, and I highly recommend them to anyone needing plumbing work in the Sevierville area. Be sure to ask for Tucker.

Responsive! Showed up on time and the completed project was right in line with the expectations…read morethey set. Very happy with the work performed.

BK Plumbing saved my vacation (and sanity) by responding to a troublesome busted pipe on Sunday…read moreevening-Memorial Day weekend. It wasn't an easy repair but Jake persisted, called for backup and got er done. I cannot speak highly enough about the quality of their work and excellent service.

DONT USE THEIR SERVICES! BEWARE! We wanted to leave a…read morefollow-up after speaking directly with the owner! Before any work began, the service manager did NOT explain the hourly rate or pricing structure although they claim their calls are recorded, we requested for them to listen back on their recordings to show we were not explained their high pricing. Had we been told that two employees would be billed at $150 per hour each (a combined $300 per hour which is insane for this type of job), we would have stopped the job and discussed other options before proceeding ESPECIALLY because the one was shadowing and learning still. Scott had to constantly walk him through how to do what they were doing. This project was simply converting one kitchen sink drain to accommodate two sinks. The vanity and sink faucets were already built! All they had to do was convert the pipes below the sinks. The plumbers did not need to work in the crawl space during the installation. They snug the sink so tight on the vanity that the top drawer will not open or close!!! THE WORK TOOK THEM 10 HOURS TO COMPLETE as the crew also took a lunch break and tried to charge their time for it making it a 12 hour job and we had to talk them down those 2 extra hours (one hour lunch per each man). From our perspective, this was work that could have been completed by one experienced plumber in MAYBE a half day TOPS (4 hours not 10!), and we were never given the opportunity to approve or decline having a second person billed at full rate. They said our job was the only one they had for the day so we felt as though they tried to milk every hour possible and were in no rush to complete it in a timely manner. After leaving our original review, the owner called us. He stated that "Scott is a good guy and well worth the $300 an hour," but also said there was nothing he was willing to do to resolve our concerns. Despite later stating publicly that adjustments were made to our invoice, the only adjustment discussed was to acknowledge the job took closer to 10 hours rather than 12. No meaningful resolution or reimbursement was offered. There was not other time spent on other projects although the owner claimed this as well other than helping to turn faucets on for my husband while he was in the crawlspace to see if there were any leaks before they wrapped up and left for the day. I wouldn't call that helping fix other issues in the home. I also didn't know we had to fund every little item spent at the store such as plumbers putty. We were not offered to keep the items they claimed to have charged us on our dime. What disappoints us most is not simply the cost--it's the lack of transparency before the work started and the unwillingness to take responsibility afterward. They demanded we paid before they left that day even though we did not want to pay without discussing with a manager on the $300 an hour charge first. We felt that was unfair and too costly for what has just transpired. We believe customers deserve to know exactly how they will be billed before authorizing a job, especially when multiple employees are being charged at full hourly rates. We asked for a manager to call us and it took them over 2 weeks to call us back just to say basically too bad so sad. Based on our experience, we cannot recommend BK Plumbing. We encourage anyone considering ANYONE else to call.

Awesome service. Chase was professional, fast and courteous. I had a clogged waste water drain and…read moreit was dealt with quickly and at the best price.

$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

This is the 3rd time I have used Scott's Plumbing! They are…read moresimply phenomenal! I can't imagine using Anyone else. They fixed a leaking pipe behind my washer for less than 200.00

Very professional company. Left everything clean and working as it should. I would recommend them…read moreto anyone. Xavier and Teddy did and excellent job.

Mr. Ivey was professional, prompt and reasonable. He did a great job when we replaced all of our…read morepipes in our home and a few years later when we added a bathroom. It is hard to find craftsmen nowadays who care about quality and who treat customers fairly. We will always call Ivey Plumbing first when we need a plumber.

Called and asked about their warranty and couldn't give a simple answer which tells they don't give…read moreone. It's a simple question!

We were in need of several plumbing-related items repaired…read more Leaking, cracked tub, broken toilet tank, leaking kitchen water faucet. Also needed expertise on running a new water line out to a distant field position, as well as how to make operational an existing field pump. Charlie of Chilhowee Plumbing is extremely knowledgeable and possesses a wealth of expertise in what we needed. The quality of his work was awesome. He immediately got to work on repairing the tub and kitchen sink. Same day. He went and came back with a new toilet tank, which he immediately replaced. It works great! He came back over several days to meet with and review what he felt could be possibilities on how to run new water line out to the field and what would be needed to get the field pump working properly again. Tremendous value in what was charged for the work done. We would rate Chilhowee Plumbing a 5 Star and would give Charlie a 10 if we could! HIGHLY RECOMMEND TO OTHERS!

Charlie has great knowledge and does a great. I highly recommend him with any plumbing job!read more

A great big thank you to Choice One Plumbing of Seymour. Immediate service same day of our call…read more Donavan West our service guy was prompt easy , focused on his job. Wasted no time fixing issue, Answered our questions , explained things. Very polite.

***SAVE YOUR MONEY, TIME AND ENERGY. DO NOT DO BUSINESS WITH CHOICE ONE PLUMBING. ***…read more My 79-year-old widowed grandmother hired Choice One Plumbing after winter storms in East Tennessee left her without a working toilet for over a week. She was quoted $12,000 for the repair and signed a contract she could not read. We later learned this price was nearly double what other licensed plumbers in the area estimated for the same work. When I contacted the owner, Robert Rutherford, to ask about the large price discrepancy, he stated that the employee who provided the quote was "from California" and had used California pricing. Robert ultimately agreed to void the original contract and issue a new one, but only after the cost was challenged. The project itself took weeks to complete, with multiple missed return appointments and repeated promises that were not kept. After the job was finally finished, construction debris--including lumber and a ladder--was left throughout the yard. My elderly grandmother attempted to clean it up herself until I contacted the company again. Although I was told someone would come the next morning, no one arrived until I called back later that afternoon. Robert Rutherford portrays himself as a man of his word who puts his customers first, but his conduct--and the conduct of his employees--demonstrates the complete opposite. Overall, the experience was stressful, drawn out, and required constant follow-up to get basic commitments fulfilled. I would strongly encourage others to avoid this business entirely and find someone more reliable.