$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

I had this company out for what should have been a straightforward shower cartridge replacement,…read moreand the whole experience left a bad taste. To start, the plumber was friendly enough, but within minutes of arriving, he pivoted straight into trying to sell me a $5,000 water softener system. I don't know when every service call turns into a retail sales pitch, but it's exhausting. I declined and asked to stick to the actual issue. From there, things got worse. Before even inspecting the cartridge or looking behind the wall, he began suggesting a much more invasive (and expensive) solution involving cutting an access panel into my bedroom wall and potentially replacing surrounding plumbing. Again, this was all before any real attempt to diagnose the problem. When I pushed back and said I just wanted the cartridge replaced, I was quoted around $500. High, but fine. Then, after about 30 seconds of trying, he claimed the faucet "wouldn't come off" and immediately went back to pushing the wall-cutting option. I decided to hold off and take a look myself after he left. The faucet was stuck, sure--but with a Dremel, I had it off in under two minutes. A quick trip to Lowe's, about $150 in parts, and an hour of work later, everything is fixed. No leaks, no wall damage, no unnecessary upsell. End result: I saved somewhere between $350 and $1,000, depending on which route they were trying to steer me toward. I don't expect miracles, but I do expect an honest attempt to fix the actual problem before jumping to the most expensive option. This felt far more like a sales call than a service call. Would not use again.

Recently I had a hot water heater installed & about 1 month prior a pressure valve. I was give…read morecomputer receipts. I have made 5 requests for a paper printed receipt & also for the manuals/ instruction booklet for each of these & not received . when u purchase any appliance it comes with a pamphlet of information. So, I still am waiting! I will not be calling them again . Their actual work was ok , but in other areas , I don't think reliable/responsible. M. Orstead 9/29/2024 Dandridge

From the owner: "Trusted plumbing experts serving Knox County and surrounding areas. We specialize in complete…read moreplumbing solutions for residential and commercial properties - from new construction and renovations to prompt repairs. With professional service and quality workmanship, we're your local solution for all plumbing needs. Call our Farragut team today at 865-275-6438 for reliable service."

Forrest and his crew are awesome Kevin and Ernest did a great job on the bathroom today and would…read morehighly recommend them

I needed a new water heater. At 11 pm the day before I called him, it started overflowing. I called…read moreForrest...who asneered the phone () and said he would be by a little later. He showed up at 12:00 and was finished by 1:30. AMAZING! Prompt, efficient and nice! Please......call Forrest before you make a decision about plumbing. I am so pleased!

Professional, knowledgeable, courteous. Would happily use again. Keep in mind, if you're in Blount…read moreCounty you will have to pay an additional $99 fee. I was happy to pay this because of their reviews, and also that that would go towards any repairs that needed to be done. They also let me know that upfront.

Had them come out and quote me for replacing some receptacles and running a new dryer line. Asked…read moreabout upgrading the panel due to the house being so old and no labels and adding an upgraded line for the dryer. Gave me a quote on Monday and was able to do the work on Thursday. Shaun did the estimate and helped to get everything set up. Even getting the state inspector to come by on an off day for the area. Randall, Matthew and Jody did the bulk of the work with Dustin coming in and doing some finish up work. It was a large job but I finally got the correct outlet for the dryer, all electrical up to code and had everything completed in a day, even the labeling of the panel. So very greatful for the quick timing. Will definitely be calling them for future electrical and plumbing needs. Thanks Again!

Imperial Plumbing is top notch! I had a water main leak right after the meter because the home…read morebuilder installed a Sharkbite T fitting to make a sprinkler supply line (bad idea). Frank arrived on time on a Sunday on Labor Day weekend no less! He had a smile and can-do attitude. After a quick look at the leak, he knew exactly what the cause was and how to fix it. He replaced the leaking Sharkbite T with quality PEX B hose and fittings, providing a robust long term solution. See attached image. All was done in less than an hour and for a very fair price. Imperial saved by life (and likely my marriage) by fixing my plumbing emergency the same day. I love these guys!

Imperial Plumbing expertly upgraded our water heater, per code, to a larger size, modified plumbing…read moreline and added expansion tank with quality products. Included disconnecting/reconnecting water softener to access the water heater. Excellent communication, response times and fair pricing. Courteous and honest. Our utility room is inside the house and they took care to protect the areas where work was conducted. Highly recommended.

Told me I needed a txv valve and charged me 1504 dollars to install. Also charged a diagnose fee…read moreto improper diagnose unit. Part did not fix my heat pump and then they gave me an estimate to replace my heat pump for the cost of 18,000. lol I have bought houses and cars cheaper than that quote. Steer Clear!!

Called Aire Serv out for a check up and vent cleaning after having some work done on the house that…read morecaused a lot of dust. Rodney came out and worked with us to get us set up with the service we needed. They sent out two servicemen and they did an outstanding job cleaning out the vents. I was very happy with the reliability and professional of this company

The install team was very professional and got everything done in a timely manner. They did a…read morethorough job while installing my new unit and cleaned up after themselves.

James of Aire Serv performed preventative maintenance on our air conditioning unit. He was…read moreknowledgeable, customer service oriented, and proactively found a potential issue which was addressed immediately. Aire Serv has great technicians like James and is a great organization as well.

Barry with Plumbing Pros was suggested to me several years ago. I am happy to say that Barry is the…read morebest plumber we have ever used and we feel that he is trustworthy and does not price gouge. Plumbing Pros don't ever let Barry go!

I recently purchased a home and had plumbing issues. After calling 10 different plumbing companies…read moreon Thanksgiving eve, Barry gave me a call back and said that he could make it to my home but it would take a little while. He came to my home at 9:30 PM and stayed until my drain was open even though he was due to go on vacation that evening! I felt relieved that Barry let me watch him work and told me what he was doing step-by-step and then gave me advice about what he thought the actual problem was. Well, I had to call them again just before Christmas for the same drain and found out that I had concrete piping that was causing the plug. Barry walked me outside and show me what to do to locate the drain and offered to come and help me replace the sewer lines on the Saturday after Christmas! The Saturday after Christmas folks! And his pricing was excellent. I don't have enough kind words for the generosity and the help that Barry has given to me. I refer him to everyone, and I will continue to use him in the future.

Very helpful. Great service. They came fast, did a great job and saved me the price of a new grill.read more

From the owner: * Gas Fireplace Repair…read more * Gas Fireplace Annual Service * Gas Fireplace Log Set Repair * Replacement parts & remote controls * Gas Fireplace Inspections

The service was great, he got my A/C unit up and running in no time. The best part was they had…read moresomeone available that day to come and check it out.

From the owner: Aire Serv of Maryville is a heating and air conditioning company you can rely on. Our service…read moreprofessionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we've got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.