Professional, knowledgeable, courteous. Would happily use again. Keep in mind, if you're in Blount…read moreCounty you will have to pay an additional $99 fee. I was happy to pay this because of their reviews, and also that that would go towards any repairs that needed to be done. They also let me know that upfront.

Had them come out and quote me for replacing some receptacles and running a new dryer line. Asked…read moreabout upgrading the panel due to the house being so old and no labels and adding an upgraded line for the dryer. Gave me a quote on Monday and was able to do the work on Thursday. Shaun did the estimate and helped to get everything set up. Even getting the state inspector to come by on an off day for the area. Randall, Matthew and Jody did the bulk of the work with Dustin coming in and doing some finish up work. It was a large job but I finally got the correct outlet for the dryer, all electrical up to code and had everything completed in a day, even the labeling of the panel. So very greatful for the quick timing. Will definitely be calling them for future electrical and plumbing needs. Thanks Again!

FANTASTIC!!! That is the best way I can describe the personal service that Smokies provided us…read more The unit was ordered on Monday and installed on Wednesday, and all systems are GO! Great job guys!

From the owner: Welcome to Smokies Heating And Cooling, where you find the ultimate comfort and reliability…read morethroughout East Tennessee including Jefferson County, Dandridge and Jefferson City. With over 30 years of experience, we make sure your home or business stays comfortable all year-round. Our local family-owned and -operated business is fully licensed and insured. Whether you're in need of heating and cooling services or emergency HVAC repairs, our dedicated team is here for you. Don't wait to feel comfortable - contact us now for a free estimate and experience the difference our HVAC contractors can make.

$93 or free! Only…read morehad excuses. Upselling began before the evaluation even started. Blamed my pipes not being up to code. I ended up ordering a drain snake/auger on Amazon for $65 and completing the job myself.

I had this company out for what should have been a straightforward shower cartridge replacement,…read moreand the whole experience left a bad taste. To start, the plumber was friendly enough, but within minutes of arriving, he pivoted straight into trying to sell me a $5,000 water softener system. I don't know when every service call turns into a retail sales pitch, but it's exhausting. I declined and asked to stick to the actual issue. From there, things got worse. Before even inspecting the cartridge or looking behind the wall, he began suggesting a much more invasive (and expensive) solution involving cutting an access panel into my bedroom wall and potentially replacing surrounding plumbing. Again, this was all before any real attempt to diagnose the problem. When I pushed back and said I just wanted the cartridge replaced, I was quoted around $500. High, but fine. Then, after about 30 seconds of trying, he claimed the faucet "wouldn't come off" and immediately went back to pushing the wall-cutting option. I decided to hold off and take a look myself after he left. The faucet was stuck, sure--but with a Dremel, I had it off in under two minutes. A quick trip to Lowe's, about $150 in parts, and an hour of work later, everything is fixed. No leaks, no wall damage, no unnecessary upsell. End result: I saved somewhere between $350 and $1,000, depending on which route they were trying to steer me toward. I don't expect miracles, but I do expect an honest attempt to fix the actual problem before jumping to the most expensive option. This felt far more like a sales call than a service call. Would not use again.

If I could give a no star review, by all means, I would. I am absolutely disgusted by the fact that…read morenot only he took the job I needed done and BACKED OUT after 2 days (6 hours worth of work), but also the fact that he solely chose to only deal with my husband regarding the job. I called countless times, texted, etc with no reply from this plumber. Yet, when my husband called or texted his response was nearly immediate. That shows me this man thinks nothing more than that a woman is inferior to a man, which is an incredibly poor business quality and chauvinistic. When he came to refund the rest of my material deposit after cancelling the job he agreed to, he would not even make eye contact with myself (a female), rather he chose to direct all conversation to my husband. This was highly unappreciated as an educated woman, or a woman period for that matter. This plumber will not receive a pleasant review from me to ANYONE. I am not happy with the way he conducts business nor the fact that he is not a man of his word to finish a job he agreed to. If he thought it was too much work and too big a job, all he had to do was originally deny the job. Instead, we were led on to believe he was going to complete it for us and 2 days later, left incredibly upset by his lack of completion. The original timeline given for our project was 2 days. That 2 days turned into 4 days, which we were okay with due to circumstances regarding COVID. Those 4 days then turned into a 'few weeks' scenario which was ultimately unacceptable. Even after he tried 'cutting corners' on our job by not wanting to complete every item on the original list of needs, we agreed to his way and it ultimately led to him cancelling the job. As previously stated, he will NEVER touch another piece of my plumbing or electrical nor receive a recommendation from us. We are highly disappointed in him after we hired him based on a good review from my husband's family.

I had an electrical issue in our motorhome. I called a few other electricians and they would not…read moreeven come out to take a look at it for me. When I called Crim, he not only said he was willing to come out and look but he would do it the next day for me. He looked at the problem and was honest enough to tell me that it was not as bad as the RV tech had told me it would be. Expecting a thousand dollar job, Crim had it all fixed in a few hours and charged me way less than expected. I will definitely use them again without hesitation and I recommend you give them a call as well. Fast service, fair prices and friendly.