This is a long review but worth it to explain my overall experience with Fred Weston lately. I've…read moreused Fred Weston plumbing many times over the last 10+ years in different homes. But this time they really let me down. I had to call them on a Sunday because I had water in my garage between my water heater and hvac. After having two water claims in three years: a toilet leak that damaged the ceiling in the bathroom below it, and a fridge solenoid going bad which allowed water to keep flowing into my ice maker and flood my kitchen. You could say I was panicking about where this water was coming from. There was enough water that it had slowly made a small river under my car and out the garage door. I called FW and was told how much it would be to have them come on a Sunday because there's a minimum of 3 hours or they could try to get me on the schedule. I didn't want to wait because who knew where the water was coming from - a busted pipe somewhere? When the young man came out, he went to all the bathrooms as well as the kitchen, looking under the sinks and behind toilets. He even looked in my attic space - visually from the doorway. Then he looked around the garage at the drainage pipes from the water heater and hvac. No water was visibly leaking. Did he then shop vac the water up? No. He called his boss who agreed with him that he should cut a hole in my garage wall between the water heater and hvac unit. Okay I said, if that's the only way to find out where it's coming from. Well, upon cutting a hole in the wall we discovered that that's just a concrete wall. There are no pipes which meant that any pipes would be above the garage since I have a 3-story condo. He then proceeded to take some of the ceiling tiles out and see if there was any noticeable leaking. None found. I had gone back in my house during all of these events, hoping he'd tell me what he found. When he was done with his investigation, he came in and told me that it looked to be the hvac unit! He said "I got the water cleaned up as best as I could so there's no standing water and it's pretty dry, that's when I noticed that the water looks to be coming from behind the hvac." He told me it's probably a drain pan that's gotten rusty or has a crack in it. (Come to find out, he was right.) It was the following day that I thought about how he hadn't even shop vac'd the water before he cut a hole in my garage! And the site of the hole in my garage - because of course he hadn't fixed the hole in my garage - made me realize that I've been taken for a ride. I called the company and left a message with someone (Linda?) and she said she'd talk to her supervisor and the technician who'd come out on Sunday. I waited another week and when I got no call back, I decided to email them. The only way I could email them was to fill out the contact form on their site. Once again, I got no reply. After two weeks, they did go ahead and cash that big check I gave them on that Sunday. For a while I was thinking maybe they weren't going to cash it because they realized they messed up my garage for NO REASON WHATSOEVER, but I guess I was living in a fantasy world with that scenario. I'm still peeved about the hole in my wall which I still have to fix, and the fact that they have not even had the decency to return my call or email. Shame on Fred Weston Plumbing, and shame on me for being fooled into paying someone for doing absolutely nothing except damaging my property and THEN discovering the issue wasn't a plumbing issue. I knew the price would be high for a Sunday, but I didn't expect them to do the job in a way that left me with a hole to patch and no one to have the decency to get back to me. I'm sure if they take the time to reply it will be to write a long response deflecting or coming up with excuses like they have on other poor ratings. Follow-up to response by "owner". No one called me back. No one emailed me back. No one followed up. Finding out where the water is coming from would've been easier if the water wasn't there. Use common sense. This company is quick to respond to complaints when we leave them a bad review but they are NOT quick to reply to attempts to contact them via phone or email. Excuses excuses is what this company is good at. This is the last follow-up I will have on this review.

Woke up to a leaking pipe and called another company first and they were busy all week. Called Fred…read moreWeston Plumbing and they said they were booked, BUT, what was the issue. I explained my plumbing leak and I was told we will put you on a waiting list in case something came open. I was contacted the same day and my leak was fixed, quickly and for a fair price and cleaned up the work area! Thank you so much for getting our problem solved and fitting us into your schedule! Fred Weston Plumbing will always be our first call!

Professional, knowledgeable, courteous. Would happily use again. Keep in mind, if you're in Blount…read moreCounty you will have to pay an additional $99 fee. I was happy to pay this because of their reviews, and also that that would go towards any repairs that needed to be done. They also let me know that upfront.

Had them come out and quote me for replacing some receptacles and running a new dryer line. Asked…read moreabout upgrading the panel due to the house being so old and no labels and adding an upgraded line for the dryer. Gave me a quote on Monday and was able to do the work on Thursday. Shaun did the estimate and helped to get everything set up. Even getting the state inspector to come by on an off day for the area. Randall, Matthew and Jody did the bulk of the work with Dustin coming in and doing some finish up work. It was a large job but I finally got the correct outlet for the dryer, all electrical up to code and had everything completed in a day, even the labeling of the panel. So very greatful for the quick timing. Will definitely be calling them for future electrical and plumbing needs. Thanks Again!

PIAB what a great company to deal with. We were in a panic last night as our toilet had broken…read more Called them around 8:30 and they gave me pricing details and a confirmed time off between 8 & 10 this morning. Great communication by text and email and a great company to work with.

UPDATE 10/14/2025: This company sabotaged my google reviews for my small business in retaliation…read morefor my honest review. I am in the process of disputing the review. This company used to be cove creek plumbing. They rebranded to hide their hideous and dishonest reputation. These people put a septic tank and pump tank beside my spring, destroying the water source for both my cabins. Everything they did had to be redone, costing me more than 60,000.00 in repairs. I surf them, and they had the nerve to counter sue me. Avoid these plumbers. Try pipeline plumbing. They are the ones who cleaned to the mess david sanders made.

Pros: excellent quality work, timely service, really friendly staff…read more Cons: Expensive. We've had four or five folks out doing different types of work, from plumbing to electrical, and each time their work quality has been excellent, we've always been very happy with what they do. The only issue I have with them is that their rates are a tad high. That said, if it's something serious that needs to be done I know it'll be done well.

I'd like to send a shout out to Caleb at Quality Plumbing Heating Cooling & Electric. Our complex…read morehad an issue with our street lighting. Caleb was sent out to help us, and he never gave up! It took a few weeks, many trips, and a good deal of tenacity to locate the issue and get it repaired. Caleb was always helpful and kind, and he was a terrific troubleshooter! Our complex is now fully lit and beautiful!

Patrick was great! He was able to get to us very quickly and 1000% knows his job when it comes to…read moreTankless Water Systems! He was very informative and was able to determine exactly what was wrong and give suggestions and pointers for basic maintenance and troubleshooting. The service was only $99 no matter how long he was there. They communicated quickly and can discuss via text, which is perfect for me because I work regular hours on the phone and can't always answer a call. 100/10 recommend TSP and Patrick!

I'm happy with the work, Unhappy with the price. Unhappy…read morethat they came in for a drain and felt the need to touch the backflow device, the water heater, and generally would have preferred the tech just stuck to the scope. Felt like fishing a little. But that's part of their process, I'm told.

We had a phenomenal experience with this company, they were so kind to explain everything as they…read morewent and also made suggestions to help us with our total plumbing needs. Highly recommend!

This company is amazing!! They came out same day and checked everything out. Weird plumbing noise,…read moreslow drains and a sink that I happened to break the plunger on that morning. Keoni was very professional (there were 2 others with him, sorry I don't remember their names but very nice) and he spent a lot of time answering all my questions and concerns. Everything is working perfectly and I couldn't be happier with the results. Thank you so much. PS don't forget to get your business card on a magnet! lol

DONT USE THEIR SERVICES! BEWARE! We wanted to leave a…read morefollow-up after speaking directly with the owner! Before any work began, the service manager did NOT explain the hourly rate or pricing structure although they claim their calls are recorded, we requested for them to listen back on their recordings to show we were not explained their high pricing. Had we been told that two employees would be billed at $150 per hour each (a combined $300 per hour which is insane for this type of job), we would have stopped the job and discussed other options before proceeding ESPECIALLY because the one was shadowing and learning still. Scott had to constantly walk him through how to do what they were doing. This project was simply converting one kitchen sink drain to accommodate two sinks. The vanity and sink faucets were already built! All they had to do was convert the pipes below the sinks. The plumbers did not need to work in the crawl space during the installation. They snug the sink so tight on the vanity that the top drawer will not open or close!!! THE WORK TOOK THEM 10 HOURS TO COMPLETE as the crew also took a lunch break and tried to charge their time for it making it a 12 hour job and we had to talk them down those 2 extra hours (one hour lunch per each man). From our perspective, this was work that could have been completed by one experienced plumber in MAYBE a half day TOPS (4 hours not 10!), and we were never given the opportunity to approve or decline having a second person billed at full rate. They said our job was the only one they had for the day so we felt as though they tried to milk every hour possible and were in no rush to complete it in a timely manner. After leaving our original review, the owner called us. He stated that "Scott is a good guy and well worth the $300 an hour," but also said there was nothing he was willing to do to resolve our concerns. Despite later stating publicly that adjustments were made to our invoice, the only adjustment discussed was to acknowledge the job took closer to 10 hours rather than 12. No meaningful resolution or reimbursement was offered. There was not other time spent on other projects although the owner claimed this as well other than helping to turn faucets on for my husband while he was in the crawlspace to see if there were any leaks before they wrapped up and left for the day. I wouldn't call that helping fix other issues in the home. I also didn't know we had to fund every little item spent at the store such as plumbers putty. We were not offered to keep the items they claimed to have charged us on our dime. What disappoints us most is not simply the cost--it's the lack of transparency before the work started and the unwillingness to take responsibility afterward. They demanded we paid before they left that day even though we did not want to pay without discussing with a manager on the $300 an hour charge first. We felt that was unfair and too costly for what has just transpired. We believe customers deserve to know exactly how they will be billed before authorizing a job, especially when multiple employees are being charged at full hourly rates. We asked for a manager to call us and it took them over 2 weeks to call us back just to say basically too bad so sad. Based on our experience, we cannot recommend BK Plumbing. We encourage anyone considering ANYONE else to call.

Scott and helper did a great job fixing the leak in my tub/shower unit. My place was clean after…read morework complete and everything works great. All of the guys were professional and I will definitely be using them again. Good people.

I had to replace my 17 yr old heat pump. I got quotes from 3 local companies in Maryville area…read more Town & Country was the best value. They immediately got the unit that I preferred and installed it a week later. It was a 3 ton split system with the air handler in the attic. They arrived with the equipment around 9am starting with laying down tarps to protect our floors. They were polite and hard working. My opening into the attic was small and required some extra work to get the air handler through the opening. Around 5pm they fired it up and everything is working fine. This is a 15.2 Seer unit which qualifies for a $2000 federal tax rebate which more than paid for the difference in the high efficiency unit....no brainer. The final bill was for exactly the agreed price with no adders or surprises. I would use them again and recommend them to others.

I called Town and Country today to have them look at my AC unit in my FROG. The technician was on…read morethe job all of 10 minutes before he told me my AC unit was 7-8lbs of freon low, and that he recommended replacing the unit. As the unit was working partially, I knew it wasn't that low on freon, so I took his estimate and dismissed him. Enter another local, although smaller HVAC company. They took a reading on my unit, told me it was was a little low. They charged it by exactly one pound. $170 vs $5900 ...... NOPE! Despite the fact that Town and Country did the initial install ..... they will NEVER be called out again.