Their local phone book ad says $59 for drain cleaning through a clean out. I phoned and confirmed…read morewith the lady the price and then she called me back and said that "since the owner was out of town until next week their worker charges an extra $20 to come to Sutter. That is NOT in the ad and that is NOT what the lady told me when I first called. I hope the owner would never tolerate this type of service if he were in town!! I instead am using Thrifty Rooter whom I highly recommend. Their number is 673-8201 and they have custom service 100% better than Cost U Less Plumbing. I will be making sure that all of my friends, family, and neighbors NEVER use Cost U Less!!

Overpriced and uncaring. The guy showed up with a mouthful of tobacco and a bottle of spit in his…read morehand. We were without gas and desperate. He worked 1 1/2 hours, was gone 1 1/2 hours to "get parts" and charged $700 while parts were maybe $100.

Great communication, very professional, solid work. Clogged tub ready to use again…read more Will call again as need to.

Service was prompt efficient and professional. All repairs were done in a timely manner. My…read moreparticular issue a water main snapped off of my water filter. They were able to fix the pipes as well as extend them to mount a bracket for the filter to bring it to code. I'm very happy

Easy to arrange online via Yelp…read more Communicative, and easy to schedule. Ozzy responded to my location, took time to explain what needed to be changed out, and provided courteous and quick service.

Called minutes after sinking the tip of a picture-hanging nail into our water-main, which was…read moreconveniently right against the interior drywall, running straight up the middle of the room! Calvin came out, literally minutes after I called. Really nice guy. Very knowledgeable. Took care of the pinhole leak quickly and cleanly. I signed up for regular maintenance on our water heater while he was here. We just replaced it after 13 years of living here and I'd like the new one to last a bit longer. Thanks guys! You made a bad day a whole lot better.

Randy came out a few weeks ago to replace our kitchen sink with a new one we had purchased. His…read morewife had taken care of the scheduling on the phone, and Kellie (my wife) told me she was friendly from their interactions. Randy seemed nice too, when he came over for the pre-inspection, and the quote was very reasonable. Randy arrived on time the scheduled day and proceeded to remove everything: sink, garbage disposal, & plumbing (which would have to be redone). After that, he said we had a problem. The stainless steel sink we bought had mounting rails that prevented it from fitting in the counter. I had never installed a kitchen sink, so I had no foreknowledge to check for rails. I asked if I could just buy a different one for him to install, and he told me that every stainless steel sink would have mounting rails (which I later found out wasn't true). He said our options were to either find a carpenter to cut the counter for us, or buy a cast iron sink (which are very heavy & expensive, but have no rails). I said "I wish we had known about the mounting rails before removing everything", and he said "There's only one way to find out"...inferring that was by removing everything. I then stated that if the sink had been checked first, then we would have known. He didn't say anything in response to that. On his way out, he said he wouldn't be able to come back the next day, even if we got the counter cut, or probably even the next several days. So he left us there with no further assistance offered, and without a kitchen sink, or the ability to use our dishwasher, or get water from the fridge...all that without one word of apology for it. I made a couple calls for a carpenter to no avail. Then I set things up to cut the counter myself, but it ended up not being feasible, due to counter dimensions being too short (wouldn't have left enough to support sink on front & back sides). So we had to scramble to order another sink (a cast iron one) & faucet, and then find another plumber who could come out ASAP to install it. Kellie called and talked to Randy's wife the next morning to tell her what happened, and that we wouldn't be using Randy to finish the job b/c of it. Kellie relayed to me that she listened well enough, but then seemed to excuse Randy's poor service by saying "he's sometimes absent-minded" (still no apology). In the end, we got a nicer sink installed by a different plumber (both of which cost more), but everything turned out great in the end. Unfortunately we had to deal with not having a kitchen sink or dishwasher for 2-3 days, which was both inconvenient & stressful (we are a family of 4 with teenagers, and I am disabled). In summary, Randy & his wife were nice and the price quote was great, but his job knowledge, professionalism, and customer service were sorely lacking. If he had made accommodations to prioritize/help us after his oversight, or at least apologized for leaving us high & dry, I would have left a higher rating.

Mr McGrath was efficient and quickly fixed our problem. He was honest about future work we…read morediscussed.

Had to make an emergency call to Atlas for a failed sewer pump. Brian was able to diagnose the…read moreproblem and get the system back online Response time was great, quality of work was handled in a very professional manner. Thank you Brian for getting us back online in an expeditious time frame. Highly recommended.

I hired Atlas to replace a kitchen faucet & shower valve at a residential property in Chico that I…read moremanage from out of state. Both the owner & technician knew I relied on an onsite property manager since I couldn't always be present. The first service on 5/9/25 required 5 return visits over 3 weeks. Replacing the sink faucet caused a pipe to burst. The tech told my onsite assistant, who thankfully insisted on being present during the repairs, that he'd caused it, but the owner later called about his $665 invoice & insisted it was old pipes, so I paid in full. The tech later returned to restore sprinkler power he'd turned off, replace the well cover he'd left off, & replace the shower valve, since he'd initially ordered the wrong part; he came back again to install the correct one. I returned to the property 3 weeks later & found a large pool of water under the kitchen sink. The owner sent the same tech back, who showed me the leak was caused by piping he hadn't tightened. He confirmed I wouldn't be charged for that visit. A few days later, while I was still onsite, I called Atlas for a clogged disposal. The same technician was dispatched & demonstrated that he'd gotten the disposal cleared of eggshells & working before he left. It clogged again the next day, & that same day the new shower valve also broke. Frustrated, & before making any accusations, I hired another plumber who'd worked on the home for years (unbeknownst to me) to check Atlas' work, willing to pay extra if it turned out everything was legitimate. He found a P-trap cut too long had caused the disposal clog, & that the replaced shower valve wasn't the correct model. He charged $175 to fix both properly. When I called the owner to discuss my hesitation to pay his $436 invoice, he became furious, raised his voice, accused me of trying to dodge payment, & touted his years in business & online reviews. He mentioned he could be recording our call & insisted he should've been asked back since he guaranteed his work. I was shaken by the exchange & followed up with a detailed written account to protect myself. Given his hostile, unprofessional behavior & the shoddy work another plumber had to correct, I didn't pay the invoice. After one email exchange, Atlas never followed up, & it's taken me over a year to speak up after a traumatizing experience. I'm documenting this so no one else, especially other women, has to go through what I did, & because Atlas seems to prioritize its online reviews over actual customer experience & quality work.

Called on a Saturday morning and the guy on call returned my call within minutes. He suggested that…read morewhat I thought was a leaky overhead pipe might be condensation from my AC. Instructing me to turn off the water supply, we eliminated the leaky pipe theory. While he was busy on a call up in Dobbins, I flushed the AC drain pipe and cleaned the pan. I appreciate the honesty and the help. Some service people wouldn't have mentioned the AC in order to get the overtime. Good on ya.

Trevor and Dan were on time, communicated well with us, explained in detail and got the job done…read more They made something that was supposed to be a stressful experience into a breeze! Thank you ! Plumbing Doctors!!