In 50 years of Banking I have never seen the level of customer service I continually experience at…read morethe Old Second National Bank branch in Oakbrook Terrace Illinois. The Branch Manager Ms Valerie Medina is the most accommodating kindest Banker I've ever worked with. From the tellers to the Officers on the floor everyone is so friendly, and how they remember everyone's names is baffling to me every time I'm in the branch. Without a doubt, I am so spoiled, and I have a hard time going to any other facility than this branch. This Group truly epitomizes Service Excellence. I am the happiest Bank customer in America because of this amazing team. Sincerely Johnny T

I always have a good experience with this bank because of the associates. They are so helpful and…read morefriendly.

Very helpful staff very accommodating to what you need overall a good experience overall five stars…read moreand they are also pretty quick whole process took about thirty minutes!!

I made an appointment at this location and was pleased that they had multiple available!…read moreI needed a specialized saving account to be created and the two previous banks were unable to help me. I am so lucky I found this location which knew how to create the account! My banker Cat D was so knowledgeable, kind, and made the whole process easy! Thank you!!!

I came here with the new executive director of Voice of Care as well as the outgoing director. The…read moreVice President was extremely helpful especially to small non profits.

John Mathews is the reason for this 5 star review! He helped both my my parents get incorporated…read moreand business credit accounts and they referred him to me. He got me and my fiancé all set up as well! We have our LLCs and EIN, and business lines for both businesses. His understanding to business is unmatched! Email him now at John@midwestcorporatecredit.com

I saw an online ad about business credit lines and decided to take a chance by submitting my…read morecontact info. I didn't even know that you can hire a consultant to do all this mind numbing work.  Dealing with banks is definitely one of my weaknesses. I had another errand to run in Oak Brook so I decided to stop by their office. I sat down with John and one of the partners of the company.  After some deliberation, I decided to move forward with the process.  This is a decision that I would later thank myself for.  I ended up going with the 5X real estate program they offer. They set me up with a line of credit for $1M to buy properties with! This program is a complete game changer for me and well worth the money they charged me.

Had an issue with a money order I had deposited into my brokerage account. While the issuing…read moreinstitution was continuously horrific to work with, the people at Schwab made every effort to provide a cure for the issue. This is my first review of anything, ever. That's how much their support meant. Thanks to Kevin, specifically. This event occured back in February 2010 ,and his professionalism has stuck with me. Really appreciate it!

Every experience I have at this branch has been positive. I have been a long-time customer at this…read morelocation and Sarah Lubas at the front always goes the extra mile to help and make my experience as easy as possible. She is helpful, personable, and always knows how to resolve every situation. I highly recommend this establishment because of the high quality of service from people like her.

Love this bank. All the staff has been super kind and personable. Second time I walked in two…read moredifferent employees remembered both mine and my wife's names. Pretty rare to have a bank where you feel like they will actually care when you need something or if something were to happen. You don't feel like they're trying to just turn you over quickly or get you to set up stupid accounts/cards. Going to be pretty hard to bank somewhere else in the foreseeable future.

Love this bank, they are always fast & friendly. I use the drive through all the time. They don't…read moreneglect it like a lot of banks do. They also have a drive up ATM too. I've been going here over a year now, no complaints.

This the slowest bank I have ever encountered. On average the wait at the commercial drive thru is…read more10 minutes and that's being kind and doesn't include the time to count my deposits. They have one person counting deposits, slowly. The number of errors they make is ridiculous and they expect the business owner to return to the bank to fix errors when they should come to my business to fix it. Their error not mine.

Citibank reduced my "Checking Plus" credit limit and that of my wife's account with no warning by…read moreseveral thousand dollars each. We are very credit worthy but do not routinely run up high balances or carry balances. We are therefore not profitable to them. We also "use up" the credit dollars they have to lend to others. I reached out via a letter requesting that the credit line be restored to its original level. NO RESPONSE WHATSOEVER. We have been customers of this bank since getting our first mortgage in 1981 from Citicorp Savings at the time. This bank puts profits over customer satisfaction clearly. I DO NOT recommend banking at Citibank due to this hostile attitude toward great long term customers like us.

Having a Citibank credit card for Costco that has been compromised. Requested replacement card, and…read moreafter 15 days have not received it. requested, through their customer service, a new card to be expedited delivery. Citibank, as a policy of the bank, does not send out expedited delivery. You have to wait 7 to 10 days for the card to be replaced. If I could do business with Costco using any other credit card, I would do that. I would never choose CTI bank for any banking needs. NEV ER!

I had tried to apply for the Evergreen Bank Group High Yield Saving Account on Friday, August 9,…read more2024 and received an email the account could not be open. I than applied to another bank that have HYSA and was approved. Both banks had the same identical questions when applying for the HYSA. I have sent an email with a cut and paste of the approval of the other bank and question the reason why I was denied. I did not receive an email respond. I than called Evergreen Bank Group to inquire the reason of why the application was denied and was told my account could have been frozen. All three credit bureau accounts are not frozen. I have mentioned if my account was frozen than the other bank would not have approved my application. I was told the other bank criteria could be different from Evergreen Bank Group in what they look for. I than pulled my Chexsystem report and both banks was listed on the report that ran a check on me. My Chexsystem score is 0614 out of 899 and stated that I was low risk, credit score from the 3 credit bureau is over 800 each. My report did not mention any fraud, no freeze account, no bounce checks, no overdraft, no late bill payment, etc . The only item on the report was social security card in 1986 in which I did request as I had misplaced my original social security in 1986. I was told by Evergreen Bank Group to apply again in which I did this week and was denied again. I had double checked my name, birthdate, address, social security are identical to what is stated on my Chexsystem account as Evergreen Bank Group uses Chexsystem to run the report. I was disappointed as the bank in located in the area that I live and I would have felt comfortable in transferring my large sum of money of over $30k from my Citibank account and continue to deposit monthly to increase my emergency funds. Overall the customer service was nice and tried to help but really don't know the reason why the application was denied and I was approved at the other bank when both bank used Chexsystem to run the report.

I was really excited to open an account with Evergreen Bank. They have a high interest account and…read morea checking account that offered unlimited ATM rebates. Interest payments & ATM reimbursements (allegedly) are paid in the middle of the month. When I open new accounts I never go 'ALL IN'. I like to get a flow of where things are going. I only deposited $1,000 split between the accounts. I withdrew $300 to see if the ATM fee got reimbursed and attempted to transfer money. The disclosures only allow small transfers. [RED FLAG] The ATM fee never got reimbursed. [RED FLAG] Customer Service via mail always insists on calling in. Feels like AI [RED FLAG] I transferred all my assets back to my other bank and will allow them to close my accounts out. So why 1 star and not 2? I don't like being lied to. Not reimbursing an ATM fee and asking via mail, to then be directed to their customer service number showed a lack of trust and ethics.

The first day no one picked up my car . I had to reschedule.the young lady that picked up my car…read morewas very professional. And nice.i did not receive a check.she said I could call customer service and have it sent to my bank.i called,they said it was to late. They said they would send it by FedEx ,or have it delivered to your hub in oak brook. I have not heard from anyone. Who do I talk to to get my check. I really did my money Pattie ford

Wow, this has changed how I sell my used cars :-)…read more Between the mobile app, webpage and even voicemail calls, they truly make it easy and fast to sell your car - no questions asked - fast and easy!