I used the NFCU in Alexandria, VA. Now, I'm in Texas and thrilled to know they're is a location…read morerelatively nearby!

I visited this location today to question why a mobile deposited check written to me from another…read morecredit union had a 7 day hold on it. I worked with customer representative Ashley and she was as helpful as she could be. She referred me to branch manager Chris. I had called the toll free line several times trying to resolve issue, thus my case was well documented. When Chris attempted to help me, I became very frustrated that he did not care what a member was experiencing but what was documented. As I tried to explain the situation, Chris resulted to the same tactic I received from the toll free number, my check was on hold for security purposes (but I showed proof check had cleared). The other institution had a hold on it (but you had already made partial funds available). I was told that I had never done a mobile deposit to NFCU (I produced check that was mobile deposited and proof from other institution NFCU had indeed processed check). Told I should I reach out to my previous financial institution to get proof the check had cleared, I became really angry because as a member I should not have to gather proof, when NFCU was holding the bulk of my deposit. After Chris contacted the other institution and confirmed check had cleared, he then preceded to release the funds to my savings account, be mindful, I had a balance 3-4 times the amount of the check I was originally trying to deposit. Frustrated because it was my money, I left the institution without further words, only to be met upon exit from Chris, with a very sarcastic "you are welcome." I am welcome? It's my money and I was simply trying to get it released for the deposit. The frustrating, conflicting answers (from toll free number), and time to visit a branch location didn't warrant a thank you. When you are servicing a member, you should always be attentive, helpful, and open to their needs. While this institution and location is very convenient to my home, but being a disabled veteran, I will continue to evaluate my standing as a "member" to determine if this is indeed the credit union for my financial needs. And if anybody in this institution tries to say I was argumentative, rude, or disrespectful, on the phone calls, release the audio or the video at this location as evidence to support your claim.

This bank branch is the best! These people are very personable. I feel at home when I bank here…read more I won't go anywhere else.

Camryn's customer service is over the top. She's service-oriented, helpful, and very professional…read more I love working with her.

Paige, the manager went out of her way to help us today! All staff were friendly and willing to…read moreassist us with our questions!

This bank and this branch is a really great at customer service They will bend over backwards for…read moreyou as a customer they have great rates on auto loans they're very flexible when you need a little help sometimes and they also have pretty reasonable credit cards if you don't have a spectacular credit score.

Very good experience…read more She was always reachable and got quick response Great prices

This a great place to get a loan when you are low on funds. The management and staff are very…read moreknowledgeable,helpful and friendly. They make getting a loan easy and fast.

They've made it super easy to fly thru the tax office in person…read more I've never been one to do things snail mail if I can get it done reasonably in person. Took me 10 minutes on a Monday morning to register a vehicle. Not bad

This visit was to get handicapped placards for our cars for SHE who cashes my retirement check…read more Dr.'s office gave us the necessary paperwork which one fills out ahead of time. You will need to bring check book or other approved payment to purchase the placards. AND AND the driver's license of the party getting the placards. Since last here one signs into the kiosk right inside and select the service needed. You get a unique ticket that will be called. I got called within seconds of getting ticket but didn't have her DL. BUT BUT the clerk said if she could text photo of DL to me she could work with it. After a few minutes got said text and we were in business. Very grateful for courteous staff to work with photo on phone of DL. Most people waiting awhile I think were for vehicle paperwork registration. It was busy for Tue PM. Look at signs overhead to go to correct waiting area. Also lucked out with TV parking up front. And I got to wait inside not outside in heat.

Staff are so friendly and responsive when I need them. They helped me get better rate for my…read moreinsurance

I got my house insurance there and was pleased. To some extent insurance is insurance but they did…read moreask extra questions so that I didn't pay for stuff I didn't need and qualified for a few discounts that I would have had no idea were available if they hadn't taken the time to ask.

Had a very pleasant experience at the office, water was offered and Regina was very quick to cater…read moreto our needs. She was able to immediately help me and was very comprehensive!

Neyla is very sweet. She is extremely accommodating and listens. She has an amazing sense of humor…read more We have used this agency for a number of years.