This taxi refused to pick us up because we had a lot of luggage . its completely rude and…read moredisrespectful of them to lie about being a taxi service. 0 stars you suck and your dispatches are extremely rude

Note that this should be 'Arrow Taxi' not 'Aarow Taxi'…read more They were OK. I called them to pick me up from the Pittsfield Amtrak station and they hung up before I could ask for a time estimate. I called them again after 20 min and they said, 'You're next on the list...we'll be there soon CLICK". In the end it took them 33 minutes - not unreasonable...but I would have been a lot happier if I didn't have to look at each car coming to the pickup area for a half hour.

This is NOT a Taxi service in Berkshire county. They use the name taxi but have no meters and are…read morenot inspected by the state as a Taxi. If you ask them they say they are a "flat rate" service and are NOT from or IN berkshire county.

They were incredibly fast and helpful in a last minute emergency booking. Very happy!read more

Do not waste your time. Rude. Combative. And NOT 24/7 despite what they advertise. We called hoping…read moreto book a quick 12 minute drive. Was made to feel like a complete inconvenience. Odd considering the $50 price tag... HARD PASS on Patricia and Lenox Taxi!..

If I could rate 0 stars I would - SO unprofessional. The company is listed as a 24/7 company, so I…read morecalled to politely ask if I could schedule a late night ride a week in advance, and was told that was "never gonna happen". I then inquired further as to why they're listed as 24 hours, and what the actual hours of operations are (to see if we could still work something out) but before I could finish my sentence, the dispatcher on the other line said "BITE ME" and hung up. Reeling from how unprofessional this conversation was. She should NOT be in a customer service business if this is how she thinks a human speaks to another human. Appalled.

HERO Transport! The only cab we could find near Bard College. Friendly & reliable. Definitely…read morerecommend!

Communicative, reliable, and pleasant, with a clean car. A bit more expensive than the competition,…read morebut I'm happy to have used his service. Very good!

Devin was excellent in every way! He presented in a very professional manner with a sparkling clean…read morecar. He offered great and constant communication throughout and was lovely. Thank you, Devin

Devin was recommended by another provider who wasn't available on our requested dates. We were so…read moregrateful for the referral! Devin arrived at our home right on time to take us to JFK. He is a safe driver, with spotless vehicles, but best of all, such a pleasant gentleman to ride with. He also picked us up upon our return to JFK monitoring our flight's arrival and communicating the pickup point. Highly recommend!

FOR YOUR SAFETY DO NOT TAKE THIS TAXI COMPANY!!!! Sexual harassment, rudeness,unprofessionalism,…read morethe list goes on. The dispatcher NEEDS to be fired. He is incredibly rude and will yell, cuss, and hang up on you for literally no reason, just seems like he hates his job or life, I try to be very nice when I call as I have worked in customer service for years and know what it's like, he is just so extremely rude to a level I've never experienced before. On top of that it's overpriced and dangerous. Some of the drivers I've had are predatory men who will straight up say sexual and inappropriate things to you while driving/dropping off. It's very unsafe and unprofessional.

The owner told me a driver would pick me up to take me to Stoughton, Mass. in 2 hours. When he…read morefinally arrived in a junk yard Cadillac from 1970 he demanded $500. in cash up front. The car reeked of gasoline and car fumes and the interminable, long and boring 3 hour ride to Stoughton, Mass. was enervating during which he played loud music. The noxious car gave my dog and me acute carbon monoxide poisoning so we had to keep the windows rolled down in January for 3 hours. The most horrible experience of my life was taking a Rainbow taxi.

I was running late for work today and needed to get a taxi to be on time, so I walked down to the…read morePoughkeepsie train station and as usual the shady taxi drivers asked me to take the next cab because they are all waiting for the golden fare to come out of the train station. BUT 'Taxi Service' was there and offered to take me and told me i would get to work on time and he was right! great courteous service!

From the owner: Student Rates Marist, Vassar, Dutchess, CIA…read moreAirport Service, Stewart Airport, JFK, Laguardia, Newark Medical Transportation Big vans for larger groups

I called for a ride and John hung up on me. Will be telling all ny family and friends.read more

The price is rude and hung up on me. Poor customer service. I see why there's some bad reviews. In…read morethis type of business you need social skills. John lacks them