Michael is awesome! Excellent communication through the whole process! You know how stressful it…read morecan be to get to the airport from The Berkshires? Okay, now add you're in another state and have to get your kid to the airport for their first solo trip. Yep, you got it. Michael stayed in touch with me throughout the process. First he confirmed the day before, made sure he had contact information and phone numbers, texted when he was on the way, arrived, left for airport, and dropped off. ABOVE AND BEYOND service. Michael accepts PayPal incase you want to pay for someone else's ride. Suggestion: Add Venmo, Cash App, whatever people might be using. This service has got you covered! We will always them for n the future. Thank you Michael

Punctual, courteous driver. Affordable, licensed, clean car. Took me from Pittsfield to Albany…read moreairport. Can email Thespismec@aol.com

The best in the Berkshires by far. Excellent excellent excellent service. Thank you thank you thank…read moreyou!

Great Service. Great high end car, with heated rear seats. Great Driver…read more Highly recommended.

Back in July I was fortunate to be invited on the party bus!…read more Too much fun was had by all. Dancing, laughing, music, lights. The driver, Adam C. was amazing!!!! He took such good care of our group of 20+. He even made sure we all got home safely. What a great ride! Super clean, super fun, fun lights and loud music. Who could ask for a better birthday celebration? I highly recommend!! I would post more photos of the inside but I didn't get any without people doing things. So fun! Back in July I was fortunate to be invited on the party bus! Too much fun was had by all. Dancing, laughing, music, lights. The driver, Adam C. was amazing!!!! He took such good care of our group of 20+. He even made sure we all got home safely. What a great ride! Super clean, super fun, fun lights and loud music. Who could ask for a better birthday celebration? I highly recommend!! I would post more photos of the inside but I didn't get any without people doing things. So fun!

If you are thinking of booking with Royal Transportation for any limousine or shuttle services,…read moreDON'T DO IT!! I booked a 32-passenger shuttle with them in January for my daughter's wedding in June. Arrangements were made for pick up and drop offs between two different hotels and the venue. A WEEK BEFORE THE WEDDING, they called to tell me that the shuttle that they booked for me had an engine issue and was no longer available. (NOTE: It was Belmont weekend). They proceeded to say it would not be fixed in time and their only remedy was either an actual yellow school bus, a 3-passenger car or cancellation of the reservation. As we had already communicated to our guests that shuttle service was available, this was beyond unacceptable. Meaghan, who I spoke to was curt, rude and insensitive annd spoke at a very fast pace and just wanted me to decide quickly on one of the options. Needless to say, I had to scramble to find a friend that had a vehicle that could only accommodate 7 people and would have to do multiple trips back and forth. I truly believe there wasn't an issue with the vehicle, they just wanted to book it with another larger party that needed it for Belmont, likely higher fees. They had already gouged me in January on the rate by double charging me due to Belmont. Anyone who can just randomly do that with no regard for the impact on such an important day as a wedding, is in my opinion very unprofessional and shouldn't be in business. They should have tried to obtain a vehicle from somewhere else. A simple apology doesn't cut it in this situation!

Making arrangements by phone for transportation from the airport in Newark to Lenox, Massachusetts…read morewas efficient and pleasant. I was given all of the relevant details -- no surprises! The driver, Melissa, was professional, punctual, pleasant, and, most importantly, I felt very confident with her driving. The car was immaculate, and the company's experience showed in the preparation of amenities made for the ride. I feel very comfortable recommending Abbott's.

In the process of setting up transportation for my 90year old mother, I asked Rebecca about the…read more"mandatory 20% gratuity" about which they hadn't initially informed me. She interrupted me, became hostile and abruptly insisted they had no availability. Then she absolutely refused to do business with me, continuously insisting they had no availability. Fortunately, there are other options out there and I even found a couple that are far less expensive. Do not do business with these people they are rude and arrogant.

This is NOT a Taxi service in Berkshire county. They use the name taxi but have no meters and are…read morenot inspected by the state as a Taxi. If you ask them they say they are a "flat rate" service and are NOT from or IN berkshire county.

They were incredibly fast and helpful in a last minute emergency booking. Very happy!read more

Do not waste your time. Rude. Combative. And NOT 24/7 despite what they advertise. We called hoping…read moreto book a quick 12 minute drive. Was made to feel like a complete inconvenience. Odd considering the $50 price tag... HARD PASS on Patricia and Lenox Taxi!..

If I could rate 0 stars I would - SO unprofessional. The company is listed as a 24/7 company, so I…read morecalled to politely ask if I could schedule a late night ride a week in advance, and was told that was "never gonna happen". I then inquired further as to why they're listed as 24 hours, and what the actual hours of operations are (to see if we could still work something out) but before I could finish my sentence, the dispatcher on the other line said "BITE ME" and hung up. Reeling from how unprofessional this conversation was. She should NOT be in a customer service business if this is how she thinks a human speaks to another human. Appalled.

Devin was excellent in every way! He presented in a very professional manner with a sparkling clean…read morecar. He offered great and constant communication throughout and was lovely. Thank you, Devin

Devin was recommended by another provider who wasn't available on our requested dates. We were so…read moregrateful for the referral! Devin arrived at our home right on time to take us to JFK. He is a safe driver, with spotless vehicles, but best of all, such a pleasant gentleman to ride with. He also picked us up upon our return to JFK monitoring our flight's arrival and communicating the pickup point. Highly recommend!

Was visiting the Kripalu Institute and needing to get to Logan Airport to catch my afternoon…read moreflight. I sent an email and received a prompt email back with a reasonable rate to Logan Airport. The other places I contacted, quoted almost double the price! John personally called me to set up payment- through google pay which was which quick and easy, he confirmed time and pick up place. Morning of pickup, he texted me to let me know he was early and waiting so I would not worry. I was met with a professional driver, clean comfortable car. Nice way to start my New Year 2019! Thank you

Update: I did finally receive a refund after 4 months of emails and getting the run around. That…read moredoes not change my original review as something is still sketchy about this operation. Save yourself the headache and book with a reputable business.

I flew into Albany and took Toni's car service to Karipaulo. The car and timing was fine but the…read moredriver Bob made me fear for my life. When I arrived at the airport he said his phone was dead and would need to use mine. He ended up using another's women's phone but did know how to use an iPhone which is really Not our responsibility. His driving got me to the point where I wanted to throw up and I asked to open the window and in an indirect way he said no. I would just pay the extra $15 bucks and take a taxi.

The driver was nice and courteous. The driving was just awful (constant braking and accelerating…read moreas if he could not gauge how to keep a consistent speed). I was nauseous within the first few minutes. After the grueling hour drive to the airport, I am incredibly carsick and dreading the rest of my journey. Will never use again and will spend the extra few dollars for taxi/Uber