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Pleasant Valley Auto Body

5.0 (1 review)

Services - Pleasant Valley Auto Body

Bumper repair

Auto frame testing

Auto steering and suspension repair

1 More Service

Rear-end damage

Pleasant Valley Auto Body Photos

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2 years ago

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Crash Champions Collision Repair Grafton

Crash Champions Collision Repair Grafton

(4 reviews)

My experience with Crash Champions was nothing but positive!…read more Ryan's timely communication as well as professional advice were very much appreciated - especially so because of the stressful circumstances we were faced with. He expressed confidence that all would work out fine and indeed it did! The work was completed in a timely manner and the car looks great! This auto body shop has a long history of providing quality workmanship and responsive customer service ... all at a great value. Ryan's advice made an easy decision to save on costs and actually speed the repair time. What a great stress reliever! I'd also like to thank the lady (sorry I didn't get your name) at the desk for making the initial process of turning in the car fast and painless. Everything was explained to me in an understanding and friendly manner. Thank you so much! Finally, when I picked up the car, Sean was great with providing me everything I needed to know about the car and did not hesitate to tell me that should I have any questions I should feel free to give him a call. Really, the team at Crash Champions earned my praise and you could tell they wanted to get the job done right. Customer communication is one of their top priorities! Thank you all for your friendly manner and quality service! Matt/Brittany

Crash Champions,…read more Your 1 job is to repair cars and to therefore mitigate situations with customers. I have expressed my strong disappointment with your poor business ethics and will pass that along to my sphere of influence. Unfortunately that means that I will advertise to not use Crash Champions rather than to utilize Crash Champions. As a customer, I was recommended to you, came in to you, was estimated by you, and set forth to repair with you. Circumstances in our unpredictable family life came along. We communicated about reschedules and then 2.5 weeks ago re-initiated repairs. Within 18 days Crash Champions still did not have 1 part ordered or had any schedule to repair our vehicle that was already on file. The parts had been on site, sent back, and then NOT re-ordered. The worst business part was how, as manager, Ryan Gibson did not communicate ANY of this until he had emotionally told an unvalued customer that he felt "hung out to dry" (accusatory wording). Furthermore, as an excuse Ryan Gibson and therefore ALL of Crash Champions refused service and issued refunds without notifying the customer that Crash Champions allegedly "couldn't get parts". Crash Champions has 1 job and customer service obligations that go along with fixing cars. Crash Champions Manager,-Ryan Gibson your leadership grade is an F- Dr. Howard

Pleasant Valley Auto Body - bodyshops - Updated May 2026

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