We bought a brand new Jeep Compass 2026 on February 28, 2026. The original experience was good with…read moreELI and Bob who helped us with our trade.. since then, however, once we left there and drove home to Brookfield Wisconsin, it had a high vibration in the steering wheel and also a rattling noise in the dash area to the left of the steering wheel. Four days later was the first time they could "get us in " on March 5 : naturally one day after the third day of being able to return, the car - My husband sat there for 4 1/2 hours with no results basically except they claimed a belt was broke in one of the tires and they had to order a new tire- considering the drive back-and-forth my husband asked if he could get a loaner and leave the car till it's fixed instead of driving back-and-forth racking up miles and planning in between working - and they had NOTHING to offer him. Long story short, the car has been at that dealership while we drive one of their Chrysler minivans ( you would think they would give us a jeep grand Cherokee or a Jeep type of loaner but instead we got a minivan) that car has been at the dealership for two weeks now as of tomorrow, March 24. Last week, Thursday, Chris the manager in service who worked on it swore that everything was taken care of with our car, they were having a shuttle driver bring it back to us and take the minivan back: husband told him do not send it here unless it is fixed or it will be coming back; First off - the shuttle car driver pulls in with our Jeep and it is disgustingly filthy! And almost has no gas in it, which my husband filled up their minivan for them. Needless to say, the rattle noise was still going on and the shuttle driver also testified that he heard it also - My husband sent straight back up to Sheboygan from Brookfield. Would you believe I have gone through nine different people who just cannot seem to get this squared away for us ?? We tried the day after my husband sat there for 4 1/2 hours and demanded we wanted to just sell the car back at that point considering we are an hour and a half away. Advised that we bought it on Saturday and we had Monday Tuesday Wednesday to return it however they would not have us come up there until that Thursday. that burned up our three days of being able to return it apparently After speaking a lengthy time to someone named Eden, he sent us to sales claiming that they would be able to make this happen. Low and behold, they absolutely REFUSED to take the car back. So now we sit here battling with them ! My husband left two voicemails there today with CHRIS in service and another voicemail in sales and nobody returned our call and it is now 5 PM, voicemails left at 7:30 this morning.. Our sales person ELI was supposed to call us back three separate occasions since it all happened and not once has he returned our calls or our requests. We have a brand new car and we have yet to be able to drive it for more than two days !!!!!!! This is absolutely unacceptable customer service !!! Never in 100 years what I suggest this place to anybody because as long as they are getting what they want from you, they are sweet as pie and boy they all must be trained really well in empathy and knowing how to say sorry and sound so concerned, but in the end, nobody really gives a S--T !!!! So here we still sit, wondering when we will get our car back. I called there at 4:50 - talk to a lady by the name of Chris - she spoke to an advisor which that's always useless who had no answers for us and of course Chris is supposed a guy working on our car was gone for the day . I asked Chris if she knew who the owner was that I could call and this is the second time we've tried to find out who the owner is and they all claimed they don't know who owns the Jeep Sheboygan Chrysler location on Washington Avenue in Sheboygan. I find that odd. No one knows the owner.????? This is the most frustrating thing we've had ever had to deal with . We are beyond frustrated!! I have been wanting to leave a review, but we have been literally kind of scared that they may mess with our car in some sort of way as a revenge tactic. However, we also don't know how the heck to even get our brand new vehicle back . Frustrated in Brookfield !!!!! D & S SHEBOYGAN CHRYSLER DODGE JEEP RAM 2701 WASHINGTON AVE SHEBOYGAN WI

I bought a Jeep Wrangler 3 days ago and had a problem today with it.....took me in right on the…read morespot and went above and beyond to get it corrected. Thanks to the service desk and the mechanic who greeted me in person and explained in detail what he acoplished.