Service is okay sometimes they're friendly most times they aren't but they do have a good selection of saddles and other tack/western wear, plus they're like the only western store around for miles. read more

Bought a saddle for good money and the warranty tags weren't on was told they were in the owners office. A week later an I can't get them... I would go through Blairview in Alexandria for my next saddle. Can't say anything good about the service cause there's none. read more

wouldn't even go here if I was paid to. service was absolutely horrible. the lady was absolutely the most disrespectful person I've met in my time in Minnesota looking for work boots. zero options for boots. She interrupted my wife and told her what she was and was not going to do. DO NOT GO HERE AT ALL. waste of your time to even consider this a "western" store. need to learn western courtesy before you think about being called a western store. absolutely wouldn't recommend giving this place an ounce of you're time and money to be disrespected for going there to give them your money. never ever will I recommend or go to this place horrible. you need to fire the middle aged lady there if you wanna think about making money in any shape or form read more

Been buying my boots from here for years. Great service! Would 100% recommend if you are in the market

Took a pair of Dan Post's (Standard cowboy boots) and a Pair of Laredo's (Ropers). They resoled both pairs $50 ea. Took 1 day! Can't ask for better service. Both pairs looks like new. Thank You read more

This place is amazing! I'm not from this state but I was in search of new boots. I went to a bunch of stores in search of a pair, then I finally came to this place. I arrived 5 mins before close though and was told very clearly by an elder woman to come back tomorrow... so I did! When I walked in the door the following day, the girls giggled at me for being accosted the night prior and apparently they had heard about it from other staff. We all started laughing and joking about it and it was a great way for me to feel welcomed. It felt like I was shopping with friends and that made it a very comfortable situation for me. They pointed me to their selection of boots, which is huge and I began searching. I was looking for steel toe cowboy boots, which they had but nothing grabbed my attention. BUT they do have a huge selection of boots there. I turned to my right and saw a large selection of clothing, specifically I saw jeans and wanted to take a glance. I'm a tall man (6'5") and am almost always let down at a jean selection because of my size (33x36). To much of my surprise, they had a HUGE selection of pants, which had inseams up to 40"!! That's insane! So naturally I started putting pants into my shopping selection then I saw they had an entire selection for big and tall. I walked in looking for boots... ended up leaving with pants and shirts that I love! Thank you to everyone here who made me feel at home and also for letting me pet your cute pup! read more

Pleasant Hills Saddle Shop - Goodies - Shoe Repair Near Me - Rogers, Minnesota

Stopped in to look for leather gloves and my friend was consigning her saddle to sell. Good customer service while we were there today and good selection of clothes and tack. More western orientation than English in the togs. Lots of hats and boots in stock. They shape hats, repair leather and even have some household goods. read more

Pleasant Hills Saddle Shop - Exterior entrance - Shoe Repair Near Me - Rogers, Minnesota

See all

Terrible, rude and unfriendly staff. Waste of time looking for boots at this store.

I had a pair of boots that needed to be stretched for my wide feet. I only had a 2 day turnaround where I needed this completed. I wasn't sure if it was possible due to the boots being fabric and not leather. Pleasant Hills came through and was able to perfectly adjust my boots! Can't thank them enough for doing it so quickly! The fabric boots were white and they came back clean and perfect for use to an event I had later that day after pickup. Don't suffer trying to break in your shoes, take them here to Pleasant Hills where they can do it for you in 1-3 days. read more

They have a leather repair shop on site. I have a black leather backpack I've been toting around for 15+ years that developed a few tears and broken straps. Tried bringing it to a shoe repair shop and they were totally unable to help. My wife recommended trying here (if they can sew saddles they should be able to handle my backpack). The first time I dropped my bag off (a couple of years ago) the repair was completed in less than 2 days and was only $10. Just went back for more repairs (the zipper seam broke) and it again only took 2 days and this time it was $20 (included full zipper replacement and other miscellaneous repairs). read more

I know it is not saddle but they did a great job repairing my leather motorcycle saddlebag. The saddlebag looks like new. Very friendly and helpful staff. Was completed earlier and cheaper than I expected. Can not recommend them too highly. read more

Looked at their saddle selection online, saw three youth saddles I was interested in. They didn't open until noon, so took a chance and drove the hour and a half up there with my three children. Only one saddle was still there so we tried it. I asked about the others and the counter person had no record of the other two. We left, disappointed as the one I really wanted wasn't there and the other wouldn't work no matter how hard we tried. By the time I got home, the other two were listed as sold. So they don't keep up with their webpage as she claimed. They had a wonderful display of other things, that's why the 2 stars. I also called to talk to Paul about a saddle repair. I asked him questions about the repair itself, not really understanding why the entire skirt has to come off the tree for a fleece replacement. His comment was "we know what we're doing" Not sure if I was supposed to take that negatively or positively. I am sure he does know, but I don't. Would like a little more explanation about what to expect without the condescending attitude. I have decided to go elsewhere, pay a little more, wait a little longer, simply for the customer service aspect of it all. That goes for the poorly updated website too. De-list the sold saddles, sheesh! read more

I wanted a pair of all leather sandals custom made. I told the guy in the leather shop "I don't care what they look like, just throw a strap over them." He agreed to do it and charged me 70 dollars for them. I waited 2 weeks and never heard anything. I called the shop he said he would have them done by the end of the work week. That time came still no call. I called again the middle of next week. He said he would have them done by the end of the day. When I finally picked them up he had put the thinnest strap of leather over the middle of the leather sole, not very sandal like, but again I wasn't too specific. Although they were hideous I got what I asked. Wore them leisurely for about 2 weeks aaaand the strap broke. If your looking to support honest hard working people I'd steer clear of this place! read more

Honestly not impressed.. I went there to get a saddle fixed and it was done on a Friday (they never told me it was done and I had a race that weekend). So I called 4 days after it was done to check up and they said it's been done for a couple days. The saddle was super comfortable but after it was fixed it chafes my legs super bad and feels like rocks are under my thighs. The lady's in there seem annoyed and when they checked me out they didn't acknowledge me and just talked to each other. read more

Waited forever and never was helped I was going to buy one or more pairs of boots, absolutely no clothes in my size of three X and 50" waist. I will not be returning unless I absolutely have to. read more