1. Pleasant Bay Community Boating

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Harwich, MA

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Pleasant Bay Community Boating

5.0 (2 reviews)
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Ryders Cove Boat Yard

Ryders Cove Boat Yard

(2 reviews)

I have a 35 foot boat that is my livelihood. When big northeaster storms batter Chatham's outer…read moremooring fields at the fish pier, Ryder's cove boat yard lets me bring my boat into one of their calmer moorongs temporarily at no charge. They run a good business here with a full service marine and fuel dock. Slips moorings and launch ramp. I highly recommend them .

I would like to warn anyone who may be considering using Ryders Cove Boat Yard, that their customer…read moreservice has changed for the worst!!! I had a major malfuntion and breakdown on my outboard engine. The malfuntion happened on my first trip on my boat after having service done to my Suzuki outboard engine By Ryders. I am 100% positive that not only was the malfuntion caused by Ryders, but that the service manager Brian also knew that his technicians made a major mistake. After several phone conversations with Brian I realized that he was lying to me to cover up for "his guys." He denyed any wrong doing and pointed the blame at me. I then asked for him to have Allen (the owner of Ryders) call me. I never got a call back, so I called back two more times before Allen called me back. They never credited my bill for their mistake and expected me to pay. Allen proved to be evasive and I never got to talk to him. Let me put it this way folks...My father and I have both purchased outboards from Ryders Cove Boat Yard. We have been doing business with them since 2004 and up until now, they have done most of our outboard maintenence. Their prices were not cheap by any means, but that is not what mattered to us...what matters is good customer service. Everybody was friendly, and even more importantly, if they made a mistake they would fix it (and even apologize). Ryders Cove Boat Yard has lost both me and my father's business due to shoddy work and very poor customer service. Something changed over there when they expanded and opened the new service building. We noticed new people working there, including a not so friendly secretary and a service manager who proved to be a liar. What I want to know is....what happened to Ryders Cove Boat Yard???? And...why would they not own up to a mistake??? Especially when they knew that they would be losing business from not one but two good customers!!!!

Pleasant Bay Community Boating - boating - Updated October 2026

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