Nice store and while some of the salespeople don't really understand how to deal with a complaint,…read morethe manager called and handled the issue perfectly. Store has great shoes.

I was driving through Chattanooga and in need of a pair of waterproof boots. After phoning and…read morehearing of their great selection, I stopped in. Amy waited on me and was so patient while I tried on so many shoes. They had a fantastic assortment of styles and it was hard to make a decision. She was so helpful and patient! I would definitely recommend this store. Great assortment of stylish shoes and I love, love love my boots!!! Mostly women's shoes but I watched my husband looking over the mens shoe selection as well.

There was way to much girl stuff and one small aisle for teen boys like myself hated it don't like…read moreat all

The whole family walked out happy. We found great deals on Teva sandals, super deals on winter hats…read morefor kids, and a few cheap kids bracelets.

Kind of like one of the other reviews indicated ... there isn't a ton of shopping in Fort Payne,…read moreand the fact that they have a store that carries these brands is pretty cool. Good brand named stuff at a price point that is probably pretty fair regardless of the area that you're in. Sale items are actually a really good deal. We didn't buy anything, but the staff still interacted with us, kind of nice that it didn't require a purchase to get a thank you for shopping there the day we went in. I wouldn't hesitate to return to this location if we found ourselves out and about shopping in this area in the future. Would recommend this location to others as well.

Staff was kind and knowledgeable, store was clean and organized but they carry alot of name brand…read moreitems so everything is pretty pricey. A good store if you can afford it.

Great store. Super helpful staff. Ordered a pair of shoes -…read moreexcellent price. Exactly what I was looking for.

I would not go here for anything ! We came in and there was no one up front for ten minutes. The…read moreemployees where on there phones and having personal conversations about their sec life/menstrual cycle. While my family was shopping. They looked dead at us and didn't even ask us if needed help ! Needless to say we will not be recommending or going back there.

I went out on a cold, 42 degrees, raining hard afternoon (2:15p.m.) to buy new Timberland boots…read more The customer service was absolutely horrible as evidenced by the 15 people in the store receiving NO HELP. Only one employee, who was restocking articles, offered assistance when a customer approached and asked. I walked around three isles four times looking for Timberlands. Each time I circled, I looked to the two persons at the cash register where no customers were being helped. Both employees looked at me and went on talking loudly enough to hear the conversation was of a personal nature. As I approached them, they glanced at me and immediately returned to their conversation with one of them keeping a close eye on her smart phone. I excused myself and said to them, "...sorry for disturbing both of you while you are so very busy." AMAZING! They were not going to allow a pointed comment disturb their discussion. "Where are the Timberlands", I asked. The response was a pointed gesture and a quick, "Over there" ! Her pointed finger could have been directed at the floor or toward any obscure direction. Not once did she offer to show or help. You may be assured that she DID NOT loose visual contact with her cell phone. I started searching the rack for my size shoes. After checking several boxes while the two glanced my way a few times, I went and found my wife and told her, "We are leaving. We are not buying shoes from this store." The person helping my wife was obviously surprised but said nothing as we left. I have been shopping at the Fort O Rack Room Shoes since that store opened. With three children growing up, not to mention parents, relatives and friends, I have purchased many, many pairs of shoes from this store. My last thought on this Fort Oglethorpe Rack Room Shoes store - Chattanooga is not too far to drive !

We walked in the door 15 min before closing time and were immediately approached by and associate,…read morenot offering to help but instead, saying we needed to head to the register and check out. Then they locked the doors 10 min before closing time. If you close at 7:45 don't say you are open until 8pm.

I didn't like this location 10 months ago AND I don't like it to date. The staff doesn't greet…read moreyou. It's soooo hot inside this warehouse! That's always a deal breaker for me. The inventory is meh. I really wanted this visit to be different...... I won't be back!

Every time I shop at this store, the staff is always very friendly and knowledgeable. They have a…read moregreat selection that appeals to me. I'm always finding shoes, boots and sandals that I can't find anywhere else.

Sorry readers, just a bit miffed. How flipping rude are these people? Called to ask if they were…read moreopen for business (due to Covid 19) and the internet had them listed as "closed" after opening hours. He replied "We never closed". In an effort to let them know of a problem on the internet that could effect their sales, I said "the internet said you were closed so I wanted to check". Interrupting me mid sentence he said "the internet says we open at 10am". While looking directly at the newly refreshed web page that differed, I attempted to explain further, but INTERRUPTING AGAIN, he said "we open at 10am". This guy needs to be schooled on proper phone etiquette when dealing with customers, much less with other human beings. If their in-store service rivals their phone rudeness, I will be going elsewhere and informing everyone else in every form of social media available to do the same.

Prices were marked different when. You went to pay wasn't happy very disappointed and left without…read moregetting anything ):

Hammricks would be a great place to shop were it not for the checkout set up. Horrible! Go there…read moreany time day or night, summer, fall, spring or winter. There is a line to wait in. It's seems to be mainly the way the registers are set up and the type of cashiers they have. It's l clothing retailers except more registers so it's difficult to see when one opens. I'm too off that the cashiers are mostly little old ladies that love to chat, gossip and take their time bagging merch. I would shop there so much if I didn't have to face the old biddie gauntlet of hell!

Wes at Fleet Feet was amazing and patient with me as I navigated through some new changes! Easy…read moreprocess and walked out with a big smile on my face-ready to take on Chattanooga Garrett & Coley Jones

Definitely way overpriced and the young guy that took care of me was not honest and forthcoming…read moreand hospitality was so so and I definitely will not be recommending this place for people to get shoes