I ordered a pair of shoes online as a Christmas present and picked them up at the Hamilton Place…read morelocation. It was such a quick and easy process. Unfortunately when I began to wrap them, I noticed I had picked the wrong width and called the store. One of your employees located the size I needed and held them at the front until I could get there. I just wanted to say thank you to everyone that helped me at this location. Everyone was friendly,smiling,knowledgeable and very customer oriented,which is hard to find these days(especially during the holiday rush). All of you should be recognized including the lady who recently transferred from your Hixson location that rang me up tonight. What an amazing team! Bravo

I don't buy shoes very often. But this is the place I usually check out for new work shoes. They…read morealways seem to have some type of sale going on every time I go. There's usually a decent amount of shoes in the clearance area where you can get a great deal on brand new shoes like 70% off the retail price. Worth checking out this place.

They sold me a pair of mismatched Oofos sandals and wouldn't refund or exchange them when I took…read morethem back. It didn't matter to them that I had been scammed. I asked to see the manager and the clerk told me that it wouldn't matter, the manager wouldn't take them back either. Now I'm stuck with a left size 6 and a right size 7.

Great service & selection. Very friendly staff. Always so helpful in helping me & my Grand…read moreChildren's make great selections. Really looking ford to our next visit. We always celebrate Birthdays, Holidays & other Special Events & Milestones with Crumbles Cookies.

Every time I shop at this store, the staff is always very friendly and knowledgeable. They have a…read moregreat selection that appeals to me. I'm always finding shoes, boots and sandals that I can't find anywhere else.

Sorry readers, just a bit miffed. How flipping rude are these people? Called to ask if they were…read moreopen for business (due to Covid 19) and the internet had them listed as "closed" after opening hours. He replied "We never closed". In an effort to let them know of a problem on the internet that could effect their sales, I said "the internet said you were closed so I wanted to check". Interrupting me mid sentence he said "the internet says we open at 10am". While looking directly at the newly refreshed web page that differed, I attempted to explain further, but INTERRUPTING AGAIN, he said "we open at 10am". This guy needs to be schooled on proper phone etiquette when dealing with customers, much less with other human beings. If their in-store service rivals their phone rudeness, I will be going elsewhere and informing everyone else in every form of social media available to do the same.

Amelia is an true asset to Anthropologie . She went above…read moreand beyond to assist me in an online refund at her store and was super cordial in doing so-I look forward to shopping in the Chattanooga location soon!

Anthro is my favorite store... but this location does not have much stock? Seems like there could…read morebe way more on the floor for how big the space is. The Anthro in Birmingham is much better and has a bigger sale room, too!

I love running in for something specific and 9 out of 10 times they have it!…read more The store was clean and the staff was friendly. I left spend only $20 for all of my desires items. They have great deals!

This is my therapy shopping go to place! You can find a little bit of everything here. It's great…read morefor last minute presents for anyone.

My fiance and I came in looking for an outfit for my father in laws funeral.....we were so…read moredistraught from our loss we could barely think to speak....torie immediately took us under her guidance like a mother....she was very kind and patient with us. It's almost like she was an angel that was heaven sent just for us!!!!! Hold on to Torie at all cost!!!! We will absolutely be back and could never thank her enough for simply be an amazing person!!!! Thank you Torie!!!

Not as nice of a presentation and keep up of displays as the Kohl's of Cleveland but still can shop…read morehere. They may have workers that just work smarter in Cleveland. The cashiers here are fast when you get ready to check out. They are pretty knowledgeable too. The customer service is really good here but not great. Me and my friend were in this store for a half hour, and not one person asked if we needed help. The bathrooms are located in the back of the store on the left. You won't have problem with parking right out front. Their clothes are the best in quality for the value spent. I wait till they send me coupons for at least 20 percent off before I go shopping. When I get 30 percent off coupon, I'm here the next day.

This is exactly what I was hoping for...I was praying to the clothes yelp gods that the 1 bad…read morereview was not a true reflection. I was in desperate need of a cute quality boutique...I'm from ATL; expecting chatt to disappoint on the quantity of boutiques...but hoping there is a hidden gem. I found it!!! Jeans, Free People, cute tops, dangling accessories weren't my style but the tops were on point! Spent a pretty penny because I lucked up & found several tops - even grabbed an random Jean brand from the small clearance rack (win - win situation!!)

I think I would have steered clear of this store had I read this review…read more(http://chattanooga.citysearch.com/review/41574075) prior to setting foot in it. But that's probably not true because Backstreet Betty's is the only place in Chattanooga that carries my favorite brands of jeans, and you can also happen upon the occasional cute top there--which is where my story begins. After making my cute top purchase, it sat in the bag for a couple weeks before I wore it one day for a total of probably six hours. When I was hand washing it, I noticed three small holes in the back. After seeing those, there was no question in my mind that I would be returning it immediately. (I was also disappointed b/c I really liked the top). So I got online to find their number and hours as it was a Sunday--that's when I found the above review and knew I was dealing with a company that apparently doesn't understand the value of excellent customer service. When I tried to take it back, I encountered the owner's daughter, who is always on the phone and hardly says "hello" when you walk in the store. And forget a "can I help you?" Anyhoo, I told her what happened , and she said it looked like my top snagged on something when I was wearing it. She explained that their return policy was within 7 days of purchase, so the only thing she could do was leave it for her mom to look at. You could tell she was real well versed in what to say in situations like these. It seems (and is obvious from the other review) this sort of thing has happened before to other (former) Backstreet Betty's shoppers. The owner got back with me a couple days later and reiterated that it looked like something had snagged my top. Then she launched into the difference between boutique and department store return policies--saying that boutiques are much more stringent. I told her that I am very familiar with the whole boutique experience and that I find the customer service in these establishments to usually be exemplary. It has to be in order to keep the customers coming back. Her next step was to explain that I had no proof-of-purchase, which is true as I don't hold onto receipts for things that I am definitely keeping/have worn, and she told me there is no way to know where I got the top as Dillard's carries the same line. She caught me--I was trying to pull a fast one on them! Give me a break. For a $50 top? I offered a copy of my credit card statement. After doing the math, she could have seen that what I charged was the same price as the holey top. Nevertheless, this wouldn't suffice for her either. All in all, nothing convinced her that she didn't want to lose a customer over a $50 top, even a customer that had just recently (before the holes) bought an expensive pair of jeans in her store. She tried to somehow turn this around to say that it was me doing this over $50. Not really sure what that was supposed to mean--I guess that I'm losing a store over the $50 top?? It's their loss, not mine. After that, I just let her know that I was done with Backstreet Betty's and would be adding to the negative review already posted about them online. She told me not to threaten her and that she could do the same thing to me. Whatever that means! And it's not a threat--just a fact. So here is the review as promised. If you want to hit a boutique in Chattanooga, skip Backstreet Betty's and check out Susanna's. And yes, the customer service there is what it should be and beyond.

I was just browsing around after having lunch on a Saturday afternoon. I hit up a few stores in…read morethe area and Old Navy was one of them. I wasn't looking for anything in particular but I did find some very reasonable priced denim , high waisted shorts. The staff was friendly. Apparently , you earn rewards when you purchase over a certain amount. I was happy to have $2 off towards my purchase that day!

The correct Phone number is 423-425-9155. I still like going to this store rather than buying…read moreonline. There's no substitute to trying out clothing before buying them when specially the same size pants come in so many different fits due to poor quality control while making them.