Nice store and while some of the salespeople don't really understand how to deal with a complaint,…read morethe manager called and handled the issue perfectly. Store has great shoes.

I was driving through Chattanooga and in need of a pair of waterproof boots. After phoning and…read morehearing of their great selection, I stopped in. Amy waited on me and was so patient while I tried on so many shoes. They had a fantastic assortment of styles and it was hard to make a decision. She was so helpful and patient! I would definitely recommend this store. Great assortment of stylish shoes and I love, love love my boots!!! Mostly women's shoes but I watched my husband looking over the mens shoe selection as well.

Wes at Fleet Feet was amazing and patient with me as I navigated through some new changes! Easy…read moreprocess and walked out with a big smile on my face-ready to take on Chattanooga Garrett & Coley Jones

Before I arrived at Fleet Feet, I tried another place in town whose website advertised an…read moreincredible customer service experience - a heart welcome, a foot measurement, etc. I didn't receive any of that from them. Not even a hello or acknowledgment that I entered their store. Anyway, enough about the other store... I received what I was looking for from Fleet Feet. They let me jog outside to test out the shoes. They spent like 45 minutes with -measuring my feet and giving me suggestions. I asked for the most inexpensive shoes that would provide great support for my short distance running (currently up to a mile). Davis enthusiastically brought out 6 different pair. He didn't have the "man-I've-really gotta-sell-so-I-can-make-good-commission" face either. It seemed like he genuinely wanted to help me. I ended up buying socks along with my new Hoka running shoes. Great customer service! I'll be back for my next pair.

Great service, selection and prices. Every time I visit a location it is consistent with a huge…read moreselection of what I am searching tor

BETTER BRANDS BUT STILL NEEDS WORK!…read more I usually don't frequent Shoe Dept stores because they are usually small and stocked with lesser brands. As I was walking through the store today, this store caught my eye because it was huge and looked like a real store. I walked inside and I notice that this is a new store. It is very large and stocked with a nice selection of shoes for the entire family. Upon closer inspection, I noticed that they are carrying more familiar brands such as Clarks, Merrill and Chaco. Chaco is a great brand that specializes in sport sandals that usually start at $100 in other stores. Here, they were significantly less. I also noticed that this store carried a great selection of western books that were genuine leather and from nationally recognized brands. What?? I am so pleased that they are increasing quality and options for women. Although I don't shop at Shoe Dept, this store is definitely causing me to reconsider doing so. 5/4/15 I stopped in today to get a closer look at their sport sandals for men. While in the store, I noticed that they only put one shoe in the box. I realize that this is a part of their theft prevention strategy but it just screams "We don't trust you" and that is never a good feeling. It also makes it difficult to help yourself when you have to rely on the employees to get every shoe you want to try on. This was totally annoying.. They don't have a ladies room which is insane because any store of this size that carries women's shoes, should have a public rest room. Just remember to handle your business prior to entering. I am really feeling a 2.5 right now, but due to the quality options, I will stick with my 3 star rating.

We walked in the door 15 min before closing time and were immediately approached by and associate,…read morenot offering to help but instead, saying we needed to head to the register and check out. Then they locked the doors 10 min before closing time. If you close at 7:45 don't say you are open until 8pm.

I didn't like this location 10 months ago AND I don't like it to date. The staff doesn't greet…read moreyou. It's soooo hot inside this warehouse! That's always a deal breaker for me. The inventory is meh. I really wanted this visit to be different...... I won't be back!

I ordered a pair of shoes online as a Christmas present and picked them up at the Hamilton Place…read morelocation. It was such a quick and easy process. Unfortunately when I began to wrap them, I noticed I had picked the wrong width and called the store. One of your employees located the size I needed and held them at the front until I could get there. I just wanted to say thank you to everyone that helped me at this location. Everyone was friendly,smiling,knowledgeable and very customer oriented,which is hard to find these days(especially during the holiday rush). All of you should be recognized including the lady who recently transferred from your Hixson location that rang me up tonight. What an amazing team! Bravo

I don't buy shoes very often. But this is the place I usually check out for new work shoes. They…read morealways seem to have some type of sale going on every time I go. There's usually a decent amount of shoes in the clearance area where you can get a great deal on brand new shoes like 70% off the retail price. Worth checking out this place.

They sold me a pair of mismatched Oofos sandals and wouldn't refund or exchange them when I took…read morethem back. It didn't matter to them that I had been scammed. I asked to see the manager and the clerk told me that it wouldn't matter, the manager wouldn't take them back either. Now I'm stuck with a left size 6 and a right size 7.

Great service & selection. Very friendly staff. Always so helpful in helping me & my Grand…read moreChildren's make great selections. Really looking ford to our next visit. We always celebrate Birthdays, Holidays & other Special Events & Milestones with Crumbles Cookies.

Looked like there could be some interesting options, but I was looking for toddler shoes. They…read moreonly had maybe 50 pairs of kids shoes and even then, not in a range of sizes. I might come in again to browse for myself, but I wouldn't be back for kids' items

For a cheap pair of men's work boots, there is no better place. I got a good brand of steel toe…read moreboots for like $40.

Really like this place. The service was excellent, they spend a lot of time with each customer…read moremaking sure they get the best shoes for their particular need. Are they the cheapest, no but due to the level of service they give, they are the best. I will return for my next pair, for sure.

My sister's orthopedist sent her here and she was fitted with a pair of outstanding tennis shoes…read morewith inserts. I drove down from Shelbyville (2.5 hours away), got fitted, and bought 2 pairs of excellent running/walking shoes, inserts, lace replacements, and socks. The selection was great, the prices (and selection!) were better than Amazon, and the service was AMAZING! The whole family was helpful, but there was no high pressure selling. Now I just need to drag my husband in for shoes! Lovely experience all around!!!!!!

I was trying to buy a gift for Christmas and didn't make it for the holidays so I went after. Love…read morethis shop! They have such cute items. The clothes are beautiful and lots of different gifts available. I bought my daughter in law a Sherba jacket and she loved it. I will definitely be back.

I was in town just for the day and popped into the shop for some afternoon boutique shopping. I…read morevisited six different stores in town this day and this one was by far one of my favorites! Excellent service, great selection and such original pieces. Can't wait to return my next trip to Chattanooga.

Every time I shop at this store, the staff is always very friendly and knowledgeable. They have a…read moregreat selection that appeals to me. I'm always finding shoes, boots and sandals that I can't find anywhere else.

Sorry readers, just a bit miffed. How flipping rude are these people? Called to ask if they were…read moreopen for business (due to Covid 19) and the internet had them listed as "closed" after opening hours. He replied "We never closed". In an effort to let them know of a problem on the internet that could effect their sales, I said "the internet said you were closed so I wanted to check". Interrupting me mid sentence he said "the internet says we open at 10am". While looking directly at the newly refreshed web page that differed, I attempted to explain further, but INTERRUPTING AGAIN, he said "we open at 10am". This guy needs to be schooled on proper phone etiquette when dealing with customers, much less with other human beings. If their in-store service rivals their phone rudeness, I will be going elsewhere and informing everyone else in every form of social media available to do the same.