Amazing staff, excellent service, great food, clean place, and Calm lounge to relax before your flight. Highly recommended read more

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If I could score zero I would. If you have food allergies particularly Gluten and you want to eat more than brown old lettuce please don't waste your time. There are zero GF options. They offered me one chicken strip with no sides besides a piece of bread. Brutal and they don't care. I went to Chilis. read more

First time I've been here. Nice, quiet and comfortable. Breakfast was mediocre. The sausages were good, but the potatoes seemed to be a day old. Chewy rather then crunchy and quite tasteless. The plug-in for my phone and computer didn't work - had to go and find one that did. Glad I didn't have to pay to get in (Priority Pass). read more

Save your money, don't pay to use this lounge. We used it for free as part of our credit card and found it dubious at best. It used to be a really great lounge when it first opened but now is extremely dated (dirty frayed carpet, frayed chairs, outdated reading materials, poor food quality/variety, moldy water dispenser). It was designed strangely as dual floors so it's a hassle to move luggage between greeting floor and lower food floor. Service was ok, greeter was very transactional but food server was fairly warm. Overall, I wouldn't bother to whip out my app to visit again. Have some Starbucks nearby instead. read more

Sorry but they have just really gone downhill. The old staff wasn't treated well and neither are the new. Now there is only 1-2 on even when it's swamped. No one at the front to check you in. Very limited items to choose from. Their goal is to spend the least amount and it shows. read more

Plaza Premium Lounge - a man behind the counter - Airport Lounges Near Me - Edmonton, Alberta

The place has potential, however, it is usually closed. Understaffed, one poor guy running around like a beheaded chicken. Needs more items on menu. Not too impressive but quiet spot. Use it if you have free passes, but not worth paying for. read more

Across from the chili's restaurant if you go left from security, on the left hand side. Not the largest lounge, but comfy chairs spaced throughout. A bar area that you can pay for alcoholic beverages or a coffee bar. Some hashbrown's and scrambled eggs, two different sandwiches, OJ & water, soda, & croissants was what the menu had to offer. Friendly service. WiFi included. read more

Even being free it is mediocre. Green salad with nothin in it, a cucumber salad that is drowning in dressing. The coffee in the machine was ....yikes. The staff are like they don't even want be here . The lounge area needs some updating, very blah read more

Food wasn't very good, the tomato soup was watery Service wasn't very good either staff is rude not friendly not demure. It was so unclean there was food everywhere the temperature was very warm and it felt like it was less lounge and more like a shopping centre very busy. Kids were running around. read more

Brutal food. No options. And coffee machine didn't work. Have to step it up. Would like to see more options too.

Very poor experience. Food selection was poor compared to YVR, staff let plates pile high, left for over an hour. My neighbor politely pointed it out and the staff eye-rolled, and it was never taken care of. Would not recommend you pay for this lounge like I did. read more

Plaza Premium Lounge - Plates piled high. Left over an hour. - Airport Lounges Near Me - Edmonton, Alberta

Good views. Decent food offerings but nothing memorable. Two story layout not the best for rolling luggage. I did see an elevator but wasn't sure if it was for customer use. Bottom shelf liquor and beer selection but it's all included with admission. Wouldn't patronize if it weren't included as a perk of a credit card. No bathrooms that I could find. read more

I went back for another visit. This time, I went about 2hrs before closing. The serve was a chickpea curry with rice among other items. The rice was uncooked. The service was great. I guess when you're at a red eye really looking for a solid meal it's pretty upsetting to have uncooked rice. If they mess up rice what else can you really expect from this location????? I don't even know if they give you a refund when it's that bad of a screw up. I advised the individuals picking up the dishes from the table but they didnt say anything and no reaction. 30min before closing the food is all taken away. read more

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There is nothing "Premium" about this place. The staff are rude and seem to have completely given up. Any feedback that is offered is quickly dismissed and even aggresively responded to with rudeness and ignorance. The "food" that they serve is of very low quality and no-one that could afford to go to a premium lounge would consider it food. I can't honestly decide what was worse. The low end staff or the terrible excuse for food. read more

Really nice lounge to await US departures from Edmonton. Staff are friendly and efficient. Food and drink selection is good and coffee bar is excellent. AMEX platinum card holders have complementary access to the lounge. Hours are a bit unusual as most US departures are in the morning so the lounge closes at 1200 most days. I want to recognise Hartman the lounge manager for his outstanding customer service during a recent visit in early August. Really Well Done and Thank you. read more

Thank God that they have updated the furniture clean things up a bit and seem to have more stuff servicing both sides of the lounge. This place was in dire need of some new upholstery and attention to detail for cleanliness. Last time I flew out of Edmonton, had vastly improved. Looking forward to trying again to see if they have added more improvements. read more

worst lounge ever. staff rude, food hours old and cold. I asked for a gin and tonic and a coke. was given a gin and Pepsi! Staff have no idea. went for a shower and the girl did not know how to switch on the shower. The lounge is free with Amex but trust me and avoid this hell hole read more

Crappy food. Been to many "Plaza premium lounges". This one is the only one that tries to charge extra for crown royal. Premium isn't premium anymore. read more

Plaza Premium Lounge - Cold food and cheap whiskey. - Airport Lounges Near Me - Edmonton, Alberta

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The lounge was empty when I arrived at 5:30. No servers in sight. Finally found one eating in the back room. One dish at dinner counter was pasta- rock hard and the other was meatballs- ice cold. Dishes were still on tables. - not worth stopping in read more

Plaza Premium Lounge - Garage on floor. - Airport Lounges Near Me - Edmonton, Alberta

Awful lounge. Probably the worst I've been to. The owner/manager does not ever put out enough staff, so the poor souls are working with one person at a time. Staff working are indifferent and jaded. Most likely due to poor morale created by the manager. Half the machines don't work. Food quality is cheap and poor. Save your money and just go to a restaurant. read more

I landed at 8:30pm and had a flight at 6am the next day so I thought I would hit the lounge for dinner and a few drinks. I've been at the Air Canada lounge and was expecting something similar. Not even slightly. The food situation was pathetic on a few levels. Stale croissants for starters which I asked to be replaced with fresh ones... Nope. That's all thay had. Sorry. They offered 3 hot items: Rice, cauliflower and a chicken stir-fry. They were not horrible. They also offered 3 premade sandwiches each with microsized filling on white bread. Seriously, a ham and cheese was one slice of processed cheese and a 1mm slice of ham. There was a Tabouli salad that other than being very dry was quite tasty. Oh yeah the booze was all bottom shelf and as I found out was limited to 2 doubles for any length of stay. They didn't tell me that when I paid $52.50 for a two hour stay. When I complained about the hidden rules the management prompltly called the police to have me expelled. The police said I was not allowed to be there because my flight was the next day but the lounge still took my money happily. Buyer beware. There is no way you can get fair value from this scammy lounge. Skip it and go to a nice restaurant. You will definitely have better a better time there. read more

This is the dirtiest airport lounge I have been to. Will definitely not return to this location. It is better to go to one of the restaurants than go here. read more

Good food, scrambled eggs, sausage and parsley potatoes for breakfast. Lunch consisted of seasoned linguine, steamed vegetables, creamy mushroom soup and sesame chicken. The (dark meat) chicken was good and tender. However, the lunch food was quite oily. Throughout the day, they also have sandwiches and wraps in a small display fridge available upon request. Wifi is slow and spotty and disconnects frequently. The orange juice ('Nestle Vitality') tasted diluted while the apple juice was too strong. Many of the power plugs built into the lamp don't work so it's hard to find a place to charge your phone/laptop. It would be nice if there were more serious work areas, a table or long bar with power plugs built in. Most of the seating is armchair meaning you have to keep your laptop on your lap. Overall ambience, it is quite quiet here, with much of the lounge filled with airline employees catching a break. The washroom is meh, it's a public washroom-style. read more

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Great service at the Edmonton lounge. Kiranjit even made me a special no meat meal All of the staff in the lounge were pleasant. Contessa read more

This place is a complete embarrassment. The whole place had dishes scattered everywhere. I couldn't find a clean place to sit down. Tables are propped up with dirty napkins. Chips, food, napkins and garbage all over the floor. The glasses were all dirty, along with all the countertops. The food was old and looked disgusting. Absolute disgrace. Staff was extremely lazy and very rude. Don't was your time and for the love of god don't pay to go in here. There tons of better options for food and drink. West Jet and the staff should be embarrassed. Talking to the other patrons I came to the conclusion this is a regular thing. read more

When you walk to the front desk you think your going to a really nice lounge. But when you hit the stairs down, you realize that it's just a tiny seating area with some free food items and espresso. If it's free with your ticket, okay, fine, relaxing, but don't think that paying $50 at the door is going to get you super lounge food. It's not worth it. Spend the money in the regular lounge. Ladies running the place were super sweet and helpful! And another setback for those small lounge is that you just a back exit and enter the washroom in the main departure lounge. No nice hand soap and moisturizer or super clean quiet bathroom facilities. read more

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While this lounge has adequate offerings in terms of food and beverages, it could do more to offer in terms of uniqueness. With so many restaurants and pubs opening up in EIA, if you did you not already have access to this lounge through Priority Pass, there are better food options found throughout the airport. It would be great to see local offerings to showcase what Edmonton has to offer, especially to those from out of town and passing through the airport. Although typically clean and not too crowded with enough staff to provide good service, there is more potential to be better. read more

Food was ok and seating was limited to 3 (rather small) seating areas. Pre-made sandwiches needed to be requested from an attendant vs helping yourself. Same thing with coffees, regular coffee was help yourself, but anything different needed to be ordered from the attendant. Full bar with beer & wine, again though, it was not help yourself. Overall it was ok, but I've been to better. read more

Plaza Premium Lounge - Airport Lounges Near Me - Edmonton, Alberta

We travel a fair amount and usually use lounges where ever we go. I would never come back to this one. It is dirty. Plates were never cleaned up. Tables were dirty . The food selections are very limited and what is there is terrible! And I am not a picky eater. literally all I could find that was edible was dried out English muffins that were not terrible if you toasted them and buttered them. Also theree was yogurt. Eggs were cold rubbery and inedible. Sausages had a foul almost rancid taste. And did I mention dirty. You also have to wait in line to be able to build a coffee with thier machine. They no longer offer custom coffees from their espresso machine. So a long line up for a coffee Unfortunately from reading older reviews this is not going to change any time soon. Very few reviews are good and I see why. Even though it is free for us we will not be returning. The westjet lounge in Calgary is amazing compared to this. Maybe westjet will put one in Edmonton. read more

Amazing staff, services and friendly. This is my go to spot when travelling. The best customer service and with a smile always .

Don't pay for this! The lounge is consistently under served. Patrons were scrounging for forks at breakfast, no coffee cups and there were only 8 people in the lounge. Why would you put a high-end coffee machine in and leave it unattended? Perhaps if you are going to be this frugal with staff you should put a self-service machine in place. Clean enough, but extremely poor value if you are paying cash. Even free as part of an Amex plan may be expensive. read more

Extremely friendly and helpful staff!! I wss travelling with some food and they let me use their fridge to keep it cool. Food was great, with a good selection. An excellent first experience at this type of lounge. read more

Located across from gate 52 it's in the same lounge area as the maple leaf lounge (near Chili's). Points for being close to domestic flights vs the one in Vancouver if you fly with air Canada. It's extremely small compared to the ones in vancouver and Toronto but still much better than non lounge waiting areas. Members with platinum AE card holders have complimentary access. Members with platinum AE with aeroplan has it with the maple leaf lounge. Good service.. food actually tasted great! Nice and quiet. read more

This lounge is NOT worth the fees it Charges to allow you to get in !! Go anywhere else read more

I am flying out of Edmonton on this snowy spring April day. I thought I would treat myself to the Plaza Premium Lounge before my trip. I was flying to the USA so that is that lounge that I was at. It is quiet and relaxed. Just the reason I cam here. They include up to four alcoholic beverages per 2 hour stay. I had the dark Alley Kat they had on tap. They only have 2 beers on tap but 2 is better than none. The food selection is small but tasty. I saw them out out new food multiple times in my 1.5 hour visit. I had steamed cabbage, wheat salad, Thai soup, cookies and a few other items. All were good especially when washing them down with the dark Alley Kat on tap. I had a coupon for 25% off that I got from the Edmonton International Airport monthly email. It ended up costing me $31.50 for a 2 hour pass that was included with limited food and non alcoholic beverages and 4 alcoholic beverages as per Alberta liquor and gaming laws. Regular price for this is $40. I would recommend coming here to relax from the hustle and bustle of the main part of the airport. read more

Plaza Premium Lounge - View of the buffet - Airport Lounges Near Me - Edmonton, Alberta

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It's pretty pricey at $40 for 2 hours but there's no better place to relax before your flight. Grab a drink and some food and settle in. The hospitality is perfect - exactly what you would expect. It was busy when we arrived before our long weekend flight but we found a seat, the buffet was fresh and the drink service was quick. read more

This lounge was much smaller than I expected, though I don't know what I was expecting. As with my other lounge experience in this travel day, the food wasn't so amazing. They have a pretty nice selection of sandwiches and some random other stuff, but it wasn't amazing. If you just want some food you're probably better off going to one of the many restaurants. Like any airport lounge, the true purpose is just to give you a quiet and relaxed place to wait around at the airport. Quiet it was not, they had this really annoying 'easy listening' music playing that drove me so crazy I had to start to listen to some music on my computer. But relaxed it was. Free drinks are always nice. The wifi could have been much better, it kept falling out for some reason. So to wrap it up, come for the relaxed vibe and free drinks, but don't expect a meal or great wifi........ read more

I love this lounge. It is very homey and luxurious, with a small but good food selection including time-of-day appropriate hot food like breakfast items at breakfast time and lunch, sandwiches, cakes and cookies. Even Toronto's Air Canada Maple Leaf lounge which serves tortilla chips, bean salad and bean soup all the time to air passengers (figure out why that is sooo stupid) is no match for the quality and service of this much smaller airport location. I actually give up my free access to the Maple Leaf lounge and pay to go here instead. read more

It is very small and outdated. Common Airport area provides much more friendly and relax environment. Food is limited to one option. Drink is limited to maximum 4. read more