We took two bikes with flat tires to drop off for repair at the shop just before closing. Corey…read moreoffered to fix one of them right then. He ended up staying late and repairing three flat tires. Corey thoroughly inspected the rims for debris and defects before putting in new tubes and he adjusted the brakes, too. I couldn't ask for a better experience.

Only open Tuesday through Saturday, this store is on the backside of where Google Maps took me…read more Actually on Shamrock and not Cullen. As soon as I stepped inside, I felt very welcomed. Gordon, think that was his name, took very good care of me. We talked about my needs and what I was looking for in a bicycle. I felt better about my experience here than the last shop I checked out. Prices also seemed way more reasonable. At this point, I'm still researching bicycles; however, I have a feeling Colonel's may be where I finally make a purchase.

Rocky fixed up my 20 year old Kona just fine. It you want cheap work go someplace else. If you want…read moregood work, this place will be your jam. Only reason it is a 4 and not 5 star review is that some extra work was done on my bike without prior approval. Granted it needed it, but to be honest I would have upgraded the handle bar grips if asked. Still a great value!

I have known Roque since 2002 when he was employed at another bike shop. He is very knowledgeable…read moreabout all types of bikes and products, will order items as requested. I bought a Bianchi Via Narone in 2007, excellent customer service and bike service. I would highly recommend visiting his shop for all of your bicycle needs. He is the man! Dean Davidson 04/28/2020

Hands down the best bike shop around. The guys (and girls) in there actually know what they are…read moretalking about. They are super helpful and knowledgeable. I also really liked how is all the questions we were having with them when they were not 100% sure about something, instead of making it up or pretending, they said effectively, I think the answer is this but let me double check so I don't quote you the wrong battery life or wait on the bike car rack. Also, this location is their 'clearance center' so everything is seemingly on sale and it is huge so they have everything ad have a huge service and maintenance area which I think i probably becoming a bigger and bigger deal as more people are going to pedal assist e-bikes which is what we did. Generally we ride pretty flat areas but if we are riding hills or going a long way the pedal assist ebike is really nice. You don't have to use it but it allows people of different levels to go on rides together and lets you not have to avoid longer or harder rides because you know you can turn on the pedal assist if you want or need to. Lastly, they folks there make sure you know the features of whatever you are buying. It isn't a take it home and go on the internet or dive into the manual, even though you can always do that. They actually walk you through how it works and also say to come back in anytime with questions. Totally a lost art in service that it is cool to see still exists in some places.

This is an awesome shop, not only the variety bikes they got also the best after service that I…read moreever know . If you seeking a bike for yourself and your family and your kids. Come here, you won't be disappointed

I have an older bicycle (bought in Korea in 1988) Brought it in for a tune up last year and they…read moredid a great job. Each time I bring in any of our bikes they do the work fast to get us back riding quickly. Also, they never try to up sale a bunch of stuff that isn't needed. To me, best bike shop in town. Fast, friendly and competent service always.

I brought my bike in for a bike fit and brake repair. The staff were friendly during that visit. On…read moremy very first ride afterward, I crashed because the handlebars hadn't been tightened properly -- one handlebar snapped and my saddle bent. I sustained a serious knee injury along with cuts and bruises, and months later, I'm still dealing with knee issues from that crash. When I called to report the crash, the response was "oh shit." To their credit, they promptly repaired the handlebars and attempted to fix the saddle, though it remained slightly uneven. They told me to reach back out if the saddle became a problem. A couple months later, the saddle issue did start affecting my longer rides, so I called as instructed. I wasn't looking for a free replacement -- just guidance on getting a new saddle, or possibly a discount given the circumstances. Instead, I was met with skepticism about whether the original service even happened, then told flatly that they "weren't going to pay for my saddle" -- something I never asked for. The manager was dismissive, unprofessional, and flat out rude throughout the call. I never pursued any formal action over the crash, despite a real injury, and gave the shop room to make things right. That wasn't reciprocated. Given the severity of what happened and how it was ultimately handled, I can't recommend this shop and won't be returning.

Finally got everything sorted out. My new jeep is on the way. Thank you for taking care of this.read more

amazing place. Raymond was awesome. prices are very affordable. we were in and out in less than…read more30 min. they even serviced the ATV onsite. thanks so much highly recommend.

A few months ago I had a real problem with my LECTRIC BIKE. They told me it was an easy fix. Little…read morethan I knew how much this easy fix turned out to be the fix from hell. Mr. J. spent some time on my bike tried to do what LECTRIC XP/ST 3.0,2.0,1.0 LITE, XPREMIUM, XPEDITION & TRIKE OWNERS said was an easy fix. Mr. J. spent days or hours on my bike. Mr. J. lol...DIAGNOSE in a easy way saying after doing all the test....my bike has a GREMLIN in it. I did not feel well at all. Mr. J. was an authorized repairer for this bike. I asked Mr. J. how much to get my bike since he really did spent his own time. He sad, he doesn't charge if he can't repair equipment that comes in his shop. I told Mr. J. that I will handle things with this company...... I thought that was very honorable of Mr. J. to have that policy. Money is the thing that keeps businesses in business. But Mr. J. thinks ole school. Thank you, M. J.,...... I'm sorry its Mr. Jordan Barham...

Jordan is a great mechanic. He knows his craft. Diligent, excellent communication, and all around…read morenice guy. I highly recommend Bike Labs.

I need a tune up for a bike that hadn't been ridden in several years. I took my bike down and they…read moreare great. They are extremely friendly and knowledgeable. I would recommend them hands down to anyone needing a bike or work done. They have all kinds of different accessories etc. I read a few reviews and it looks like they have had some drama in the past but I think that's just a one off event and not something that was just randomly planned. They are good people and once again , if you need bike service, do see these people.

Clyde and Brandon are the only two people here and I've dealt with them for at least 10 years. When…read moreI had a serious accident on my analog bike, they gave me great advice on an electric trike. we ordered it sized for me and they assembled it. When it's brakes got out of adjustment as the cables stretched a little they made a home call since my home is too far from their shop for me to ride to on the trike. you can't go wrong here.

I have a bike race in a few weeks so decided to take my bike to a local Mansfield expert for a…read moretune-up.....I called and left multiple messages.....no return call.....I finally decided to go to the business location on Friday afternoon at 2pm, which happens to be between normal business hours - door was locked - so I decided to knock - then I called in case he was in the back working on a bike - no response, once again voicemail - I find it hard to believe, given this business owners lack of attention to customer inquiries that..... A) The business is successful B) That if it is still in operation, that it won't shut down soon C) How this business has a 4.8 review on Google If indeed the business has shutdown, don't know why he hasn't made that clear on his voicemail message, on the front door of the business, and on his website.

This dude has no idea how to run a business. I brought 2 bikes that I just wanted a tuneup on. My…read morebikes sat with him for 1 month and he hadn't touched them. I asked him for status updates and he'd give me a day & time to pickup. When I would show, the bikes were in the same location in the shop without any service. This happened 3 times and I took my bikes on the last interaction. He says landlord is kicking him out. I can see why.